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Garr Hotel

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Garr Hotel
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74 Reviews from our TripAdvisor Community

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Showing 70: English reviews
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Arborfield
Reviewed 14 December 2016 via mobile

Opted to stay for four nights at The Garr again - third time staying here. This time it was let down by (1) no hot water on the first evening upon a arrival - the following morning after complaining asked to shower in another room. (2) Construction on the lower ground meant loud hammering two afternoons right below my room:...

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Helpful?
Thank SmitUK
New Delhi, India
Reviewed 10 December 2016

They have built the hotel nicely & tried to keep every facilities but the kind of management they have, very irresponsible which affects their services. I faced an incident, Couple of days back I was there for my business meeting with the on of the Manager called Ms. APOLONIE but she did not give time, I was referred to a...

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Thank PrashantLibran
Management G, Manager at Garr Hotel, responded to this review

Dear client, we are really sorry that the assigned staff did not address to your satisfaction the business proposal you brought to us. We understand your dissatisfaction which was partly due to time constraint. The management is willing to look into your proposal should you like to book another meeting. We are sorry for any inconvenience it might have caused...

Denver
Reviewed 23 September 2016

I stayed at the Garr hotel for a night after my gorilla trek and before flying out of Kigali the next day. The room was clean and the bed was comfortable. The entrance to the hotel is gated and has a security guard. I interacted with several staff (security, reception, housecleaning, restaurant) and they were very nice. The restaurant called...

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Thank cooknsew105
Dubai, United Arab Emirates
Reviewed 14 August 2016 via mobile

Given that Kigali is not the cheapest place on earth this hotel is of course overpriced, however compared to other places in the area it's far cleaner and the staff is amazing. The little pool in the back garden is great for a relaxed afternoon. Ask for the rooms near to the pool to avoid the street noise.

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Thank Anastacia684
Budapest, Hungary
Reviewed 15 June 2016

The hotel room was clean, the bed was comfortable and wifi worked properly from the room, however rooms facing the street are noisy. Kigali is not a cheap city nor the hotel are. In busy season the hotel gets fully booked very quickly, you may need to book well in advance. When I arrived they still showed having empty rooms...

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Thank Erika M
Pembrokeshire
Reviewed 2 April 2016

The hotel room was really nice. No hot water but the receptionist did say that I should have called them. Not the easiest thing to do when you are already in the shower. Anyway. The food was good, the pool was nice and clean. There is a small shopping centre within walking distance. For the level of service and quality...

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Thank ee-n-al
Kigali, Rwanda
Reviewed 21 December 2015

We paid US$105 for a double, and found the hotel at or below expectations, but probably what you would expect in Kigali, which is an expensive city. We had some problems with the hot water, it ran out quickly (perhaps it was just our room) and the rooms were on the small side. On the positive side, the staff serving...

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2Thank Kieran E
Cambridge England
Reviewed 28 November 2015

Enjoyed two nights here before and after a gorilla trip. Very comfortable and clean, plenty of hot water, very helpful staff who even came onto the street and negotiated a moto for me. Two different rooms 104 and 105 were both a bit dark although plenty of lamps around. Breakfast was fine, cold and hot available although not a particularly...

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1Thank bridgemagoo2
Reviewed 26 September 2015

We had a great stay at the Garr Hotel in Kigali. It is very clean. The rates are affordable, and the service is very friendly. It has a pool, a restaurant, and conveniently located. Breakfast is included. Nothing fancy but enjoyable.

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1Thank MerreMcG
Bowmanville, Canada
Reviewed 6 July 2015

I stayed at Garr Hotel for three nights, then two one night stretches back in May. While the hotel is simple, it is very clean, has a fantastic pool, and the staff are absolutely amazing. The location was perfect for me as the office I was working from was a short 5 minute drive away, but it also seemed to...

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Thank thekirkby
Management G, Manager at Garr Hotel, responded to this review

Thank you for your good review of our property. We hope to see you sometime in future when you visit Rwanda. Regards, GARR Hotel Management

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Breakfast included
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
We offer a wide range of accommodation and services with all rooms elegantly furnished. We are located in the most environmentally friendly settlement of Kigali, 10 minutes distance from the Kigali International Airport. We are next the Grand MTN Center which has several convenient shops among them the Famous Bourbon Coffee and restaurants.For sport personalities, the hotel is located at a 3 min walking distance to the Kigali Golf Course and Tennis Club. ... more   less 

Additional Information about Garr Hotel

Address: Nyarutarama | P.O.Box : 3454 Kigali, Kigali 250, Rwanda
Region: Rwanda > Kigali Province > Kigali
Price Range: €103 - €133 (Based on Average Rates for a Standard Room)
Number of rooms: 28
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Questions & Answers

Questions? Get answers from Garr Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upstairs rooms may be lighter.....”
 of 5 bubbles bridgemagoo2, 28 Nov 2015 | Read review
“Closer to reception gets you better wifi, but more noise.”
 of 5 bubbles thekirkby, 6 Jul 2015 | Read review
“choose one either int he area near the pool or on side away from the car park.”
 of 5 bubbles edwardw9, 30 Mar 2015 | Read review
“rooms on the back of hotel are quieter”
 of 5 bubbles dangusman, 6 Jan 2015 | Read review
“Rooms on the pool view side are more quiet.”
 of 5 bubbles ullel2014, 6 Dec 2014 | Read review
5 of 5