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Heaven Restaurant & Boutique Hotel

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Heaven Restaurant & Boutique Hotel
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136 Reviews from our TripAdvisor Community

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Showing 129: English reviews
Market Harborough, United Kingdom
Reviewed 2 days ago NEW

Excellent place to enjoy Kigali. Very safe environment . Don't miss the chance to access a Village Life Experience through Azizi (on site). The staff are friendly and helpful yet are pleased to chat to you and ask advice about how to improve their procedures.

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Thank amb993
San Francisco, CA
Reviewed 3 days ago NEWvia mobile

Our room at Heaven was spacious and comfortable. The mattress was firm and the pillows good. The shower has plenty of forceful, hot water. The staff couldn't be more friendly and Helpful. A great place to stay in Kigali.

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Thank rickspear
Mitchell, Ontario
Reviewed 5 days ago NEW

We were looking forward to staying here after reading the book "A Thousand Hills to Heavan". From the very first it didn't disappoint. It was an easy taxi ride from the airport. Prosie and Winnie at reception were warm and welcoming. They gave us a choice of rooms to see which would suit us the best (my husband and i...

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Thank annamarie545
Heaven_Restaurant, Owner at Heaven Restaurant & Boutique Hotel, responded to this review

Dear Annamarie, THANK YOU! What a lovely review, we appreciate your kind words! Thank you for reading our book, choosing to stay with us, and most of all, for recognizing our extraordinary staff for their unique, warm & attentive hospitality! We are so glad you enjoyed your stay and hope to welcome you back to your "home away from home"...

Musanze, Rwanda
Reviewed 1 week ago NEW

Beautiful. Relaxing boutique hotel in Kigali. Breakfast buffet was included and was delicious. Allie at front desk was very accommodating. He and all employers were very service oriented and we're readily available.

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Thank Thomas C
Heaven_Restaurant, Owner at Heaven Restaurant & Boutique Hotel, responded to this review

Dear Thomas, Thank you for your wonderful review of your stay at Heaven Boutique Hotel! We especially appreciate your recognizing Ally and the rest of our hotel team as "service oriented"! We strive to take care of each and every guest throughout their stay and are delighted that you felt our staff were available to assist you in any way...

Seattle, Washington
Reviewed 1 week ago

Heaven is an incredible find. My 79-year-old mother and I stayed at the hotel for 11 days and we would go back in a heartbeat. The rooms are not fancy but they are basic, comfortable and clean. The location was really central and easy to get around. What was the most impressive, however, was the service and the smiles. We...

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Thank roxysea
Oakland, CA
Reviewed 1 week ago

I stayed at Heaven on three occasions during December 2016 and January 2017. Without a doubt, this hotel’s strongest asset is the service. The staff is friendly and offer exceptional service. The reception staff was particularly helpful when we needed to contact our bank in the US and in booking tours and taxis. The hotel itself is clean and the...

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Thank Fleasky
Heaven_Restaurant, Owner at Heaven Restaurant & Boutique Hotel, responded to this review

Thank you so much for staying with us at Heaven on a regular basis and for writing this lovely review. We are thrilled that you found our greatest asset to be our service as that is exactly what we strive for. I appreciate that you pointed out there was a torn mosquito net in the room, we have inspected all...

Burlington, Canada
Reviewed 1 week ago

Heaven is in a very nice residential neighbourhood. The staff is friendly and efficient. They arranged a car from the airport (35$ US), and the driver was punctual and a good driver. The restaurant is just up the hill, and he food and cocktails are superb. Again friendly and efficient service. You can easily walk to the main downtown areas...

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Thank theatrebuff_12
Heaven_Restaurant, Owner at Heaven Restaurant & Boutique Hotel, responded to this review

Thank you so much for supporting Heaven with a 5 star rating! A fabulous way to launch 2017! We are delighted you enjoyed your experience staying with us and we're honored that you highly recommend Heaven... Welcome back soon, Alissa

Reviewed 2 weeks ago via mobile

Great place,relaxed ambience,very friendly caring staff as Rwandese generally are,fresh delicious food(though very western),well thought out rooms,very fast Wifi,Only problem..DSTV was basic with no EPL football as promised & bland channels and showers took too long to warm up.

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Thank cedlz
Heaven_Restaurant, Owner at Heaven Restaurant & Boutique Hotel, responded to this review

Greetings, Thank you for highlighting our relaxed ambiance and caring staff, we are so glad you enjoyed your stay with us! We apologize for the interrupted TV service during your stay; we have already addressed this issue and thank you for letting us know. In an effort to protect the environment and take advantage of Kigali's year-round sun, we invested...

San Francisco, California
Reviewed 3 weeks ago

Warm and welcoming staff, wonderful facilities, very convenient, and a terrific restaurant with excellent breakfast, brunch and lunch/dinner. Would definitely recommend staying here for anyone visiting Kigali!

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1Thank 337brandon
Heaven_Restaurant, Owner at Heaven Restaurant & Boutique Hotel, responded to this review

Dear Brandon, Thank you for your glowing review of Heaven! We appreciate your positive feedback and hope to welcome you back to stay with us soon! Best, Alissa

New York City, New York
Reviewed 15 December 2016

Highly recommended for a weary tourist or business traveler. Located in a beautiful neighborhood of Kigali which is also in walking distance to shops, parks and sightseeing. Lovely and highly professional staff. Owners often onsite and mingle with guests which reinforces the welcoming, friendly atmosphere. Can't recommend it highly enough.

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1Thank 923janeg
Heaven_Boutiqu_Hotel, Guest Relations Manager at Heaven Restaurant & Boutique Hotel, responded to this review

Dear 923Janeg, Warm greetings from Heaven Restaurant & Boutique Hotel! Thank you for sharing your recent travel experience with the TripAdvisor community. We also sincerely do appreciate the perfect score rating. It is our greatest pleasure to pamper our guests and we are so grateful for your kind words regarding our unique brand of hospitality which you captured well in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Babysitting

Additional Information about Heaven Restaurant & Boutique Hotel

Address: Street No 7, KN 29 | Kiyovu, Kigali, Rwanda (Formerly Inn Heaven)
Region: Rwanda > Kigali Province > Kigali
Price Range: €100 - €150 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heaven Restaurant & Boutique Hotel 3.5*
Number of rooms: 20
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Questions & Answers

Questions? Get answers from Heaven Restaurant & Boutique Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for translation of the name of the individual rooms, don't hesitate to ask front desk for information. Everyone spoke several languages including english”
 of 5 bubbles thomascU9637TT, 16 Jan 2017 | Read review
“The King suites were roomy and pleasant.”
 of 5 bubbles Fleasky, 14 Jan 2017 | Read review
“There are upstairs rooms if you want a view of Kigali”
 of 5 bubbles theatrebuff_12, 14 Jan 2017 | Read review
“I stayed in the Inzozi room, up in the same compound as the restaurant. Has small foyer area with couch, coffee table, and refrigerator, then bathroom off to right and bedroom to left. Good room and was quiet.”
 of 5 bubbles TexasTraveler94, 7 Nov 2016 | Read review
“I enjoyed sleeping in the clouds room 101”
 of 5 bubbles davidlross, 4 Nov 2016 | Read review
5 of 5
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