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Galaxy Hotel

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Galaxy Hotel
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44 Reviews from our TripAdvisor Community

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Showing 40: English reviews
Nairobi, Kenya
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

The hotel has a weird mix of really good rooms and some horrible ones the size of a closet!! The staff are not very helpful so make sure you view your room first to ensure you are not getting ripped off as they cost the same.

Helpful?
Thank Shingi L
Elancourt, France
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

Very decent hotel, price correct, very clean, even though the bathroom could be better. The rooms are quite big. Internet works perfectly, depending on the floors your is situated, best on first floor. The staff is pleasant. Nice restaurant with local and international food, giving to the swimming pool. A local band playing at nights. However a gym is missing.

Helpful?
Thank Papa Malick G
Nairobi, Nairobi Area, Kenya
Level Contributor
91 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 2 weeks ago

I am 50 - 50 about this hotel. The location is very nice just a walking distance from city centre. The staff are really nice and i enjoyed their customer service, they go all out. The food is nice when you order a la carte. The breakfast menu i would say it is okay, nothing fancy. The thing with this... More 

Helpful?
Thank Miano D
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 August 2016 via mobile

Stayed here with my boyfriend for one night as a base to visit some of the sites in Kigali. Had a spacious room (standard room was plenty big enough) with double bed. Air conditioning worked well, shower had good pressure and was always hot. Bed was comfortable and very clean. Tv and wifi worked well. The staff were all very... More 

Helpful?
Thank Alisa B
Kampala, Uganda
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 23 July 2016 via mobile

I joined a group of 9 people after a business meeting. West near the pool and ate from the buffet. The food was really, really good! The grilled goat and chicken was truly excellent. My only complaint/concern is the capability of the service. One of Rwandese friends ordered fish fingers and had chicken wings delivered. That is my only poor... More 

Helpful?
Thank Jeremy M
Stockholm, Sweden
Level Contributor
95 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 3 June 2016

I stayed here for a week, and have mixed feelings. First of all, I had some problems with booking and payment, but it was not really the hotel's fault. However, they could have been a lot more friendly and helpful when we tried to sort it out. I also really missed having a gym, and I think the service in... More 

Helpful?
Thank Resmama
Kigali, Rwanda
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 April 2016 via mobile

A great place for a meeting, good food and the stuff is friendly. Good swimming pool, great place for reading. Transportation is easy from and to, good wifi in the premises Rooms are very clean and affordable. A good place to hang out and good for event.

Helpful?
Thank davkgl
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 April 2016

As the title states, everyone on staff here is so sweet and attentive. I haven't experienced this high level of customer care in two years of living in Rwanda. The buffet is really wonderful and full of variety. One night the buffet included a pool-side barbecue which was a nice surprise. The rooms are average if compared to large-scale international... More 

Helpful?
1 Thank Melissa D
Nairobi, Kenya
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 December 2015

I'm always disappointed when I write a average review for a hotel with great staff. I'll start with the positives: I hosted a business retreat for 13 participants who also stayed at the hotel. On the plus side: The staff were attentive, friendly, and eager to please - especially the reception staff. The air conditioning units in the rooms (conference... More 

Helpful?
1 Thank Barbara H
London, United Kingdom
Level Contributor
111 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 27 November 2015 via mobile

Galaxy hotel is well located in the business centre of Kigali. Rooms are clean but very basic and outdated. The staff is nice but the service is bad. Breakfast is very poor. The restaurant area is nice, food there is ok. There is good live music every evening

Helpful?
Thank ACandEdM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Breakfast
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Galaxy Hotel Rwanda is a premier hotel offering comfortable accommodation in the heart of Kigali city. ... more   less 

Additional Information about Galaxy Hotel

Address: KN 25 Street 7, Kiyovu, Kigali 1992, Rwanda (Formerly Golden Hills Hotel)
Region: Rwanda > Kigali Province > Kigali
Price Range: €129 - €188 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Galaxy Hotel 3*
Number of rooms: 40
Reservation Options:
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Questions & Answers

Questions? Get answers from Galaxy Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor for internet connection”
 of 5 bubbles papamalickg, 18 Nov 2016 | Read review
“do not stay the side of the swimming pool and restaurant, there is a band there every night”
 of 5 bubbles MianoD, 16 Nov 2016 | Read review
“Second floor, opposite pool side has best in-room WiFi and quieter nights.”
 of 5 bubbles O1513LOmelissad, 2 Apr 2016 | Read review
“The rooms away from the pool area are quieter”
 of 5 bubbles BarbaraH445, 11 Dec 2015 | Read review
“If you like music ask for a room near the swimming pool”
 of 5 bubbles Mckney, 26 Aug 2015 | Read review
5 of 5
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