We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Polana Serena Hotel

Save
Share
Traveller (451)
Room & Suite (73)
Pool & Beach (60)
Overview
  • Excellent56%
  • Very good30%
  • Average9%
  • Poor3%
  • Terrible2%
Travellers talk about
“main building”(29 reviews)
“grand dame”(10 reviews)
“grand old lady”(10 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star accommodation
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]},"scriptFlags":null}
Reviews (625)
Filter reviews
467 results
Traveller rating
235
142
57
19
14
Traveller type
Time of year
LanguageEnglish
More languages
235
142
57
19
14
Show reviews that mention
All reviewsmain buildinggrand damegrand old ladymaisha spabeautiful hotelwonderful poolturn down serviceold styleindian oceanswimming poolfive star hotelold worldguest relationsoverlooking the oceanmaputo bayrooms are largeprawns
FilterEnglish
Updating list...
1 - 5 of 467 reviews
Reviewed 2 days ago via mobile

Do yourself a favour and visit this grand old hotel during the day. Take a stroll around the beautiful gardens and see the spectacular view over the swimming pool out onto the ocean. A great photo opportunity.

Thank Joanne A
Reviewed 4 days ago via mobile

I stayed here a number of years ago and so was excited to come and stay again.... it was average. Would I stay here again..... probably. Attention to detail is hit and miss, walls dirty and chipped.. everything needs a good scrub. Service is not...More

Thank Eric W
Reviewed 4 days ago

I stayed at this Grand old lady many years ago, and again in June, what a beautiful Hotel, but she has lost her sparkle! Don’t get me wrong still fine to stay, but the intrinsic character has somewhat been spoilt by “poor decorators” and tight...More

Thank WDC72
Reviewed 1 week ago via mobile

The ambience , attitude and service matches the understated old world opulence and elegance as you glide into the reception where you’re greeted with the warmth and welcoming of that of an old friend returning to stay. A much appreciated cool fresh juice materializes whilst...More

Thank Nikki L
Response from SerenaHotels, Manager at Polana Serena HotelResponded 1 week ago

Dear Nikki L, Greetings from Polana Serena Hotel, Thank you for sharing your experience at the Polana Serena Hotel through the Guest Survey. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit...More

Reviewed 2 weeks ago via mobile

First off - it's a fine old hotel, things work, and the food is sufficiently good that the locals all come here (the rich elite) for brunch / christenings. There were clowns (Portuguese speaking) and bouncy castles Second in terms of Security it's one of...More

Thank GenevaBeaver
Response from SerenaHotels, Manager at Polana Serena HotelResponded 1 week ago

Dear Geneva Beaver, Greetings from Polana Serena Hotel, Thank you for sharing your experience at the Polana Serena Hotel through the Guest Survey. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Pool
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Room Service
Free Parking
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Pool
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$198 - US$290 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Maputo
#2 Luxury Hotel in Maputo
#3 Business Hotel in Maputo
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$198 - US$290 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Maputo
#2 Luxury Hotel in Maputo
#3 Business Hotel in Maputo
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (451)
Room & Suite (73)
Pool & Beach (60)
Dining (44)
Business Centre & Event Rooms (7)
Family and Play Areas (6)
Questions & Answers
Ask a question
speirsl
15 August 2018|
Answer
Response from Anil N | Reviewed this property |
14h00 is check in time
0
Votes
Megan M
9 September 2016|
Answer
Response from RoninDC | Reviewed this property |
When I was in Mozambique back in May, I also went to nampula and isle de Mozambique and they were both pretty safe. Beira is the 2nd largest city but I haven't been there. Based on trip advisor, the top 2-3 restaurants... More
0
Votes
Megan M
7 September 2016|
AnswerShow all 7 answers
Response from TravellingSMH | Reviewed this property |
Or have the hotel meet you. It might not be expensive but that's the nicest way to arrive at night.
0
Votes
Room Tips
"Sea views are lovely"
Read review
"Ask for a room with a view and specify if you want old style (main hotel) or new area depending of your..."
Read review
"Sea view rooms are lovely."
Read review
"Try and sleep during the day and explore the city during carpet repair time,"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing