We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Polana Serena Hotel

Save
Share
Traveller (482)
Room & Suite (73)
Pool & Beach (61)
Overview
Avenida Julius Nyerere 1380, Maputo 1100 Mozambique See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.5 Star accommodation
{"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]},"scriptFlags":null}
Reviews (638)
Filter reviews
477 results
Traveller rating
241
145
57
20
14
Traveller type
Time of year
LanguageEnglish
More languages
241
145
57
20
14
Show reviews that mention
All reviews main building grand dame grand old lady maisha spa beautiful hotel wonderful pool turn down service old style swimming pool indian ocean guest relations five star hotel old world bars and restaurants overlooking the ocean maputo bay rooms are large
FilterEnglish
Updating list...
1 - 5 of 477 reviews
Reviewed 4 days ago via mobile

The hotel exceeded my expectations. Absolutely beautiful, meticulous service, kind hospitality, delicious food, and the spa was absolutely amazing, especially the masseuse Ernesto. I was here on business but it felt like a holiday. I highly recommend the Polana and hope to come back many...More

Thank jb2026
Reviewed 1 week ago

Had a lovely stay at the Polana Serena. I have used their spa before and loved it. Having walked through the hotel I had wanted to stay there the next time I visited Maputo. The rooms are luxurious. Try to get one on the far...More

1  Thank Christina C
Response from SerenaHotels, Manager at Polana Serena HotelResponded 1 week ago

Dear Mrs. Christina, Greetings from Polana Serena Hotel, Thank you for sharing your experience at the Polana Serena Hotel through the Guest Survey. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit...More

Reviewed 1 week ago via mobile

We stayed for one night on way to WhitePearl. It was ok but very disappointing room (meant to have sea view deluxe) but was a dark room and just a small view of sea covered mainly by a huge crane. Was ok for quick stop...More

Thank Beth018
Reviewed 2 weeks ago

A hotel that is itself a legend and famous all over the world! When one talks about Mozambique and Maputo, "Polana Serena Hotel" will always come up to the conversation! And always bringing fond memories back! Chic, sophisticated and cosmopolitan! You should not absolutely miss...More

Thank LuizDutraNeto
Response from SerenaHotels, Manager at Polana Serena HotelResponded 1 week ago

Dear Mr. Luiz, Greetings from Polana Serena Hotel, Thank you for sharing your experience at the Polana Serena Hotel through the Guest Survey. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit...More

Reviewed 7 September 2018 via mobile

I've been impressed since day 1.Great hospitality,food were all delicious(and halal too!).Not too mention great view! Polana is located at the elite part of Maputo with 10-15 mins walking distance to great bars and restaurants. They need improvement on housekeeping who kept on forgetting one...More

Thank mbulss
Response from SerenaHotels, Manager at Polana Serena HotelResponded 10 September 2018

Dear Guest, Greetings from Polana Serena Hotel, Thank you for sharing your experience at the Polana Serena Hotel through the Guest Survey. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to...More

View more reviews
About
Description
The “Grand Dame” of Africa, as the Polana Serena Hotel is widely known, is a must-see historical landmark when talking about the city of Maputo. The elegance and splendour of its façade are the living memory of More bygone colonial times; its luxurious interiors whisper stories of the many generations who spent nights protected by the hotel’s majestic walls, kings and queens, ambassadors and presidents, princesses and common travellers; its gardens, perfect and romantic lookouts offer a breathtaking view over the Indian Ocean.Built in 1922 in the heart of Maputo, one of the most exclusive residential areas, the Polana Serena Hotel belongs to the elite of the most famous hotels in the world. The splendor of its colonial lines blend tradition and art, making your stay an unforgettable journey through the past, looking to the future. Faithfull to the Serena Group philosophy of integrating architecture with cultural heritage, the Polana Serena Hotel offers a mix of elegance, grandeur and ethnicity, in a space equipped with the most modern solutions, luxurious facilities and excellent service. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Room Service
Restaurant
Pool
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Spa
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Shuttle Bus Service
Tennis Court
Beachfront
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
Luxury
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
Luxury
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
142
Price range
US$193 - US$324 (Based on Average Rates for a Standard Room)
Location
Mozambique > Maputo Province > Maputo
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
Luxury
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
142
Price range
US$193 - US$324 (Based on Average Rates for a Standard Room)
Location
Mozambique > Maputo Province > Maputo
Photos
Traveller (482)
Room & Suite (73)
Pool & Beach (61)
Dining (45)
Business Centre & Event Rooms (7)
Family and Play Areas (6)
Nearby
Nearby HotelsSee all 24 nearby hotels
Hotel Avenida
218 reviews
.74 km away
Residencial Hoyo Hoyo
37 reviews
1.04 km away
Hotel Villa das Mangas
122 reviews
1.07 km away
Southern Sun Maputo
651 reviews
1.38 km away
Nearby RestaurantsSee all 204 nearby restaurants
txhapo txhapo
204 reviews
.71 km away
Mundos
666 reviews
.68 km away
Restaurante Taverna
246 reviews
.19 km away
Dolce vita
136 reviews
.53 km away
Nearby AttractionsSee all 60 nearby attractions
Paroquia Santo Antonio
118 reviews
.38 km away
FEIMA - Feira de Artesanato, Flores e Gastronomica
276 reviews
.55 km away
Museu De Historia Natural de Maputo
201 reviews
1.40 km away
Museum of Geology
11 reviews
1.03 km away
Questions & Answers
Ask a question
speirsl
15 August 2018|
AnswerShow all 2 answers
Response from Anil N | Reviewed this property |
14h00 is check in time
2
Votes
Megan M
9 September 2016|
Answer
Response from RoninDC | Reviewed this property |
When I was in Mozambique back in May, I also went to nampula and isle de Mozambique and they were both pretty safe. Beira is the 2nd largest city but I haven't been there. Based on trip advisor, the top 2-3 restaurants... More
0
Votes
Megan M
7 September 2016|
AnswerShow all 7 answers
Response from TravellingSMH | Reviewed this property |
Or have the hotel meet you. It might not be expensive but that's the nicest way to arrive at night.
0
Votes
Room Tips
"Sea views are lovely"
WDC72
15 Aug 2018
Read review
"Ask for a room with a view and specify if you want old style (main hotel) or new area depending of your..."
P849LXrogerl
11 Jul 2018
Read review
"Sea view rooms are lovely."
GillM39
3 Jun 2018
Read review
"Try and sleep during the day and explore the city during carpet repair time,"
BenDC
14 Feb 2018
Read review
Show More 
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing