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Polana Serena Hotel

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Traveller (434)
Room & Suite (67)
Pool & Beach (61)
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Overview
  • Excellent57%
  • Very good30%
  • Average9%
  • Poor2%
  • Terrible2%
Travellers talk about
“main building”(28 reviews)
“grand dame”(9 reviews)
“grand old lady”(10 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
10 Jun11 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (605)
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448 results
Traveller rating
223
139
54
18
14
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LanguageEnglish
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223
139
54
18
14
Show reviews that mention
All reviewsmain buildinggrand damegrand old ladymaisha spawonderful poolturn down servicebeautiful hotelold styleold worldswimming poolhotels around the worldindian oceanguest relationsfive star hotelmaputo baybreakfast buffetprawns
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1 - 5 of 448 reviews
Reviewed 1 week ago

Well located Old Charm Hotel generally with good service. Unfortunately reception did not respond to request for a sea facing room even though the hotel had a low occupancy looking at the guests at dinner and breakfast. Also food quality in fine dining restaurant was...More

Thank Anil N
Response from SerenaHotels, Manager at Polana Serena HotelResponded 5 days ago

Dear Anil N, Greetings from Polana Serena Hotel, We would like to thank you for taking the time to express the unpleasant experience of your recent stay with us. It is only through feedback, that we are able to improve. I certainly empathize regarding the...More

Reviewed 2 weeks ago via mobile

A really good hotel with comfortable rooms, excellent shower, friendly staff good if limited food a wonderful location for access around Maputo with fantastic views and a real desire to please their clients. Service can be slow but that matches the whole relaxed atmosphere of...More

Thank Nigel B
Response from SerenaHotels, Manager at Polana Serena HotelResponded 1 week ago

Dear Guest, Greetings from Polana Serena Hotel, Thank you for sharing your experience at the Polana Serena Hotel through the Guest Survey. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to...More

Reviewed 2 weeks ago

Still the classical Hotel in Maputo. Very good location. On weekends, besides the weddings parties, the pool is packed with outside clients, mainly Portuguese Expats, so be sure not to stay there on weekends, or do so if you are not planning to use the...More

Thank Rui G
Response from SerenaHotels, Manager at Polana Serena HotelResponded 2 weeks ago

Dear Mr. Rui, Greetings from Polana Serena Hotel, We would like to thank you for taking the time to express the unpleasant experience of your recent stay with us. It is only through feedback, that we are able to improve. I certainly empathize regarding the...More

Reviewed 4 weeks ago via mobile

I did not stay at this hotel , but went inside to visit this 'landmark' . Everything looks perfect , well maintained and 200% safe ! From behind the hotel the view over the ocean is awesome ! Their pool is lovely ..., but there...More

Thank kingofpeppange
Reviewed 20 April 2018

They don't miss a single detail at the Polana Serena. The breakfast buffet is one of the largest I've ever seen in many years of travel. Common areas are uncommonly lavish. Even the cheaper room has all the amenities you'd expect in something much more...More

Thank Will E
Response from SerenaHotels, Manager at Polana Serena HotelResponded 2 weeks ago

Dear Guest, Greetings from Polana Serena Hotel, Thank you for sharing your experience at the Polana Serena Hotel through the Guest Survey. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to...More

View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Pool
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Room Service
Free Parking
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Pool
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$227 - US$333 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Maputo
#2 Luxury Hotel in Maputo
#3 Business Hotel in Maputo
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$227 - US$333 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Maputo
#2 Luxury Hotel in Maputo
#3 Business Hotel in Maputo
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (434)
Room & Suite (67)
Pool & Beach (61)
Dining (44)
Business Centre & Event Rooms (7)
Family and Play Areas (6)
Questions & Answers
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Megan M
9 September 2016|
Answer
Response from RoninDC | Reviewed this property |
When I was in Mozambique back in May, I also went to nampula and isle de Mozambique and they were both pretty safe. Beira is the 2nd largest city but I haven't been there. Based on trip advisor, the top 2-3 restaurants... More
0
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Megan M
7 September 2016|
AnswerShow all 7 answers
Response from TravellingSMH | Reviewed this property |
Or have the hotel meet you. It might not be expensive but that's the nicest way to arrive at night.
0
Votes
15 October 2014|
AnswerShow all 8 answers
Response from SerenaHotels | Property representative |
Dear Ryan, We do have Wi-Fi throughout the hotel not just in the business centre. Looking forward to have you staying with us.
1
Vote
Room Tips
"Try and sleep during the day and explore the city during carpet repair time,"
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"view of the ocean - some rooms have balcony's with deck chairs, an added extra if you want to catch..."
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"Sea facing rooms and top floor above the veranda restaurant"
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"ocean view !"
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