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Labourdonnais Waterfront Hotel

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Traveller (384)
Room & Suite (213)
Dining (51)
Ratings and reviews
Certificate of Excellence
  • Excellent67%
  • Very good25%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
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What's included
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
Bar/Lounge
Fitness centre
Concierge
Spa
5 Star Hotel
The Labourdonnais Waterfront Hotel, the flagship of Indigo Hotels is acknowledged as Port-Louis' foremost address for luxurious comfort and refinement. The premier 5 star business hotel in Mauritius, has undergone a serious make-over with extensive renovations, for a new and refreshed...
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Location and contact
Caudan Waterfront, Port Louis, Mauritius
35.1 km to S. Seewoosagur Ram. Intl Airport
22 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (414)
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All reviewsexecutive floorfive star hotelexcellent hotelbusiness hotelpost boxexcellent customer servicestar servicesister hotelbusiness tripshopping mallspecial mentionwater frontnice viewrooms are spaciousspecial thankspleasant staygreat business
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11 - 15 of 316 reviews
Reviewed 26 May 2018 via mobile

We had a great time at Brasserie Chic. Marvellous food and wonderful service. Thank you to Vissen who is an attentive and courteous gentleman who waited on us wonderfully and ensured this fabulous experience.More

2  Thank nathalie_cox
Response from Labourdonnais W, General Manager at Labourdonnais Waterfront HotelResponded 7 June 2018

Dear nathalie_cox, Thank you for having taken the time to share your dining experience with us. We are pleased that you enjoyed the warmth environment of Brasserie chic. I would recommend that you try our Asian Fusion Restaurant the next time you visit us for...More

Reviewed 20 May 2018 via mobile

I was 10 mins late for breakfast as serving finished at 10:30. The breakfast waiter Chatish asked me to sit in the coffee lounge and quickly prepared a fabulous plate of fresh fruit and pastries. He also provided some pancakes and honey. The food and...More

Thank John S
Response from Labourdonnais W, General Manager at Labourdonnais Waterfront HotelResponded 7 June 2018

Dear John S, Thank you for sharing your wonderful experience-breakfast is the most important meal of the day! Our staff strive to go beyond expectations and thus provide a memorable experience and I see that they you were left with a lasting impression. Our restaurants...More

Reviewed 19 May 2018

Myself and 3 friends had booked another hotel nearby - we walked out of that as it was so dire and negotiated rooms at the Labourdonnais - we could not fault it in any way. great location, great service, great rooms and superb breakfast!More

1  Thank sar0bins0n
Response from Labourdonnais W, General Manager at Labourdonnais Waterfront HotelResponded 7 June 2018

Dear sar0bins0n, It is with great pleasure that I read through your review of your time with us. We are soon going on a soft room refurbishment which you will have the opportunity to experience in a few months time. Port Louis is indeed a...More

Reviewed 16 May 2018

We just had time for a quick lunch, but what an amazing experience and exquisite food. From the moment you arrive to the moment you leave... everything is perfectly managed without too much fuss or complication. Thank you Rajiv, Gershwin and Titanond, it was definitely...More

1  Thank IngridBellZA
Response from Labourdonnais W, General Manager at Labourdonnais Waterfront HotelResponded 7 June 2018

Dear IngridBellZA, I would like to take this opportunity to thank you for rating and sharing your experience with us. Our staff are the nodes of any hotel which hold us together and we strive to provide a memorable service to our guests. Your feedback...More

Reviewed 10 May 2018

A good example of a business style hotel i.e. had good facilities but lacks any intimacy or charm. The staff were very attentive and friendly, the hotel was clean and well run, the room (basic) that we had was good and spaciously and suitably equipped,...More

Thank MikeFo
Response from Labourdonnais W, General Manager at Labourdonnais Waterfront HotelResponded 15 May 2018

Dear Mikefo, Thank you very much for your sincere feedback and I do hope that you enjoyed staying with us. We make sure to provide the best comfort and all facilities to our guests and try to please them after a long tiring day. The...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Breakfast included
Free Parking
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Breakfast included
Free Parking
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$205 - US$313 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$205 - US$313 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (384)
Room & Suite (213)
Dining (51)
Pool & Beach (26)
Amenities (18)
Business Centre & Event Rooms (8)
Questions & Answers
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Mwah M
5 February 2018|
AnswerShow all 3 answers
Response from IndigoHotels | Property representative |
Dear Mwah M, As the other travellers have mentioned, the closest beaches are 30 mins away. Staying with us, you can enjoy access to the 'La Plage' Beach club at Trou aux Biches, that postcard perfect image that JeffLeong... More
0
Votes
priyanka t
Now the most important issue On 11 th of November we requested to meet miss Anne as we wanted to reserve a table at the lounge waterfront so that we could celebrate our 25 wedding anniversary dinner . Miss Anne was very hospitable and promised to reserve a good seat for us and she also recommended a vegetarian pasta option for me and a lobster for my husband. She promised that she will give necessary instructions to people responsible as she would not be on duty on 12 November at night. On the 12 November we got ready and reached our table at around 8 pm The waiter who attended us supposedly was already briefed by Anne so he immediately after around 40 to 45 mins brought our lobster and pasta . The pasta was edible but very cold. I requested the waiter for a change of bread as it was too crusty and I have a problem with chewing crusty bread. The waiter very unexpectedly retorted that this is the only bread I have and that he would reheat it and serve me. I again requested him that I have weak teeth and would not be able to eat it and if he can serve me even 2 slices of bread with butter I would be grateful . Finally he relented and brought a roundish brown bread which was a bit better . But no butter was served however that’s not an issue By this time however I had lost my appetite tho . Now my husband had ordered lobster with rice and salad as accompaniment and a complimentary wine was to be served with it. The lobster came with the rice and followed by the salad but the wine never arrived. We were sitting with another family so we did not wish to create any scene so we quietly managed to eat our cold dinner. My husbands lobster was very chewy and hard so presumably I feel that our food was cooked and either kept aside or they reheated something from the fridge that it was so cold hard and chewy. We then asked someone whether we are eligible for the wine that they forgot . The head waiter immediately rectified his error he apologised and served all of us wine and drinks. He also brought in a complimentary pastry with a candle. Finally we closed in on our wedding anniversary celebration. The next day however we spoke to Anne. She promised that she would look into what went wrong and promised to invite us for another dinner which would erase the bad memories . We requested her to just see to it that we don’t have to pay for a disaster meal of our anniversary as it was really not justified, however she tried her level best but those 1650 rs were not wAived off our hotel bill. Which I personally felt it was not right . Customer satisfaction is more important for a international hotel than a mere bill of 1650 We traveled all the way from Mumbai to Mauritius and stayed in this hotel for over a week, we spent over 3 lakhs in Indian rupees so obviously we could have spent another 1650, But this was about ethics not money. We spent over 2000 rs in tipping the staff before leaving. So obviously we were expecting some gesture from the hotel too. I would request the hotel authorities to kindly be more understanding in such situations.
27 November 2017|
AnswerShow all 4 answers
Response from IndigoHotels | Property representative |
Dear Priyanka, We appreciate you sharing your feedback with us. We have shared your review with our management as this does not reflect our hotel standards in any way. Rest assured that we are looking into this matter. We... More
1
Vote
priyanka t
30 October 2017|
AnswerShow all 11 answers
Response from IndigoHotels | Property representative |
Hello Priyanka, First of all I'd like to congratulate you on your 25th wedding anniversary. Rest assured that our Front Desk / Reception Teams will be able to assist or direct you in the right direction for each of the... More
1
Vote
Room Tips
"Ask for sea view or marina view, a Coast Guard vessel had a diesel engine running 24 hours a day with the..."
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"Try Taking Room with the market side view. Its give both feel the water front and Market view too.."
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"my review is on Yuzu restaurant at labourdonnais hotel"
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"We stayed at second floor. Same floor at the swimmingpool and fitness room. It was good. Looked at the..."
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