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Labourdonnais Waterfront Hotel

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Traveller (394)
Room & Suite (213)
Dining (51)
Overview
  • Excellent67%
  • Very good25%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (420)
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209
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5
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All reviewsexecutive floorfive star hotelbusiness hotelpost boxexcellent hotelamazing servicestar servicefront office staffturn down servicelunch or dinnerlong flightspecial mentionshopping mallevery eveningservice providedsister hotelbusiness trip
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1 - 5 of 319 reviews
Reviewed 2 weeks ago via mobile

I stayed in Labourdonnais from 29th July 2018 for six nights. Due to refurbishments I was upgraded to a junior suite, which was excellent. The variety of food in the restaurants was exceptional ranging from local to Asian fusion, served with a smile by the...More

Thank Ian Y
Response from Labourdonnais W, Manager at Labourdonnais Waterfront HotelResponded 1 week ago

Dear Ian Y, Thank you for your sweet words and for taking the time to write a review about your time with us. Our staff strives to go beyond expectations to provide a memorable experience. Rest assured that your comments will be shared with our...More

Reviewed 2 weeks ago via mobile

After a rather exciting day in Port Louis, we decided on afternoon cake and coffee. This venue didn’t disappoint. From a warm welcome to the very last bite of cake, we were treated like royalty. The coffee was served just as I like it, accompanied...More

Thank Viaksha H
Response from Labourdonnais W, Manager at Labourdonnais Waterfront HotelResponded 1 week ago

Hello Viaksha H, It is with great pleasure that I read through your review of your time with us at the Labourdonnais Waterfront Hotel. We are delighted to know that the coffee and cake went so well and that our staff provided you with a...More

Reviewed 2 weeks ago

The Waterfront Hotel really has the best staff of any hotel we have stayed in on our world trip. Nothing is too much trouble for them. The restuarant has a good wine list and excellent food,but it is the staff that makes this hotel stand...More

Thank hillyjohn
Response from Labourdonnais W, Manager at Labourdonnais Waterfront HotelResponded 1 week ago

Hello John and Hilly, We are very humbled by your words and it is with great pleasure that we read through your review. Such a personal guest service is what the Labourdonnais Waterfront Hotel aims for as this is the key to our hospitality and...More

A TripAdvisor Member
32
Reviewed 4 weeks ago via mobile

Thank you once again for an awesome stay at your beautiful hotel. The accommodation and food was outstanding. Thanks to Chef Nizam and his team for the delicious meals. Staff are always friendly and helpful, nothing was too much effort. We look forward to seeing...More

Thank A TripAdvisor Member
Response from Labourdonnais W, Manager at Labourdonnais Waterfront HotelResponded 1 week ago

Hello, I'd like to thank you for having taken the time to describe your experience after your stay with us at Labourdonnais Waterfront Hotel. I will gladly share your comments with the Chef and his team, as well as the other staff. I look forward...More

Reviewed 4 weeks ago via mobile

Good Breakfast... Nice juice too. Relaxing place for quick business trip with colleagues and its central in the island to everywhere. A bit old though due to the age, but very good personal service from staff.More

Thank Samuel D
Response from Labourdonnais W, Manager at Labourdonnais Waterfront HotelResponded 1 week ago

Hello Samuel, I would like to take this opportunity to thank you for rating and sharing your experience with us. Do come back to try our lunch and dinner specials at Brasserie Chic Restaurant and our Asian Fusion Yuzu Restaurant. We will be renovating all...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Breakfast included
Free Parking
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Breakfast included
Free Parking
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$221 - US$334 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$221 - US$334 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (394)
Room & Suite (213)
Dining (51)
Pool & Beach (26)
Amenities (18)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Mwah M
5 February 2018|
AnswerShow all 3 answers
Response from IndigoHotels | Property representative |
Dear Mwah M, As the other travellers have mentioned, the closest beaches are 30 mins away. Staying with us, you can enjoy access to the 'La Plage' Beach club at Trou aux Biches, that postcard perfect image that JeffLeong... More
0
Votes
priyanka t
Now the most important issue On 11 th of November we requested to meet miss Anne as we wanted to reserve a table at the lounge waterfront so that we could celebrate our 25 wedding anniversary dinner . Miss Anne was very hospitable and promised to reserve a good seat for us and she also recommended a vegetarian pasta option for me and a lobster for my husband. She promised that she will give necessary instructions to people responsible as she would not be on duty on 12 November at night. On the 12 November we got ready and reached our table at around 8 pm The waiter who attended us supposedly was already briefed by Anne so he immediately after around 40 to 45 mins brought our lobster and pasta . The pasta was edible but very cold. I requested the waiter for a change of bread as it was too crusty and I have a problem with chewing crusty bread. The waiter very unexpectedly retorted that this is the only bread I have and that he would reheat it and serve me. I again requested him that I have weak teeth and would not be able to eat it and if he can serve me even 2 slices of bread with butter I would be grateful . Finally he relented and brought a roundish brown bread which was a bit better . But no butter was served however that’s not an issue By this time however I had lost my appetite tho . Now my husband had ordered lobster with rice and salad as accompaniment and a complimentary wine was to be served with it. The lobster came with the rice and followed by the salad but the wine never arrived. We were sitting with another family so we did not wish to create any scene so we quietly managed to eat our cold dinner. My husbands lobster was very chewy and hard so presumably I feel that our food was cooked and either kept aside or they reheated something from the fridge that it was so cold hard and chewy. We then asked someone whether we are eligible for the wine that they forgot . The head waiter immediately rectified his error he apologised and served all of us wine and drinks. He also brought in a complimentary pastry with a candle. Finally we closed in on our wedding anniversary celebration. The next day however we spoke to Anne. She promised that she would look into what went wrong and promised to invite us for another dinner which would erase the bad memories . We requested her to just see to it that we don’t have to pay for a disaster meal of our anniversary as it was really not justified, however she tried her level best but those 1650 rs were not wAived off our hotel bill. Which I personally felt it was not right . Customer satisfaction is more important for a international hotel than a mere bill of 1650 We traveled all the way from Mumbai to Mauritius and stayed in this hotel for over a week, we spent over 3 lakhs in Indian rupees so obviously we could have spent another 1650, But this was about ethics not money. We spent over 2000 rs in tipping the staff before leaving. So obviously we were expecting some gesture from the hotel too. I would request the hotel authorities to kindly be more understanding in such situations.
27 November 2017|
AnswerShow all 4 answers
Response from IndigoHotels | Property representative |
Dear Priyanka, We appreciate you sharing your feedback with us. We have shared your review with our management as this does not reflect our hotel standards in any way. Rest assured that we are looking into this matter. We... More
1
Vote
priyanka t
30 October 2017|
AnswerShow all 11 answers
Response from IndigoHotels | Property representative |
Hello Priyanka, First of all I'd like to congratulate you on your 25th wedding anniversary. Rest assured that our Front Desk / Reception Teams will be able to assist or direct you in the right direction for each of the... More
1
Vote
Room Tips
"Views of the port or the city or towards the west may be had"
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"Ask for sea view or marina view, a Coast Guard vessel had a diesel engine running 24 hours a day with the..."
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"Try Taking Room with the market side view. Its give both feel the water front and Market view too.."
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"my review is on Yuzu restaurant at labourdonnais hotel"
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