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Crossroads Hotel

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Crossroads Hotel
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143 Reviews from our TripAdvisor Community

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Showing 139: English reviews
Dehradun, India
Reviewed 9 January 2016

I didnt stayed in this hotel, but visited couple of times for dinner. The outdoor restro overlooks the pool. The service is swift and food is great. The hotel is near a big mall. Definitely a place to visit.

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Helpful?
1Thank PradWestside
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Westside, Thank you for dining at the Crossroads Hotel restaurant in Lilongwe, We very delighted to know you enjoyed every bit of your experience at the hotel. Your priceless feedback will be passed on to the entire team as this will motivate them to continue working beyond expectations. Once again, thank you and we hope to see you...

Canton of Geneva, Switzerland
Reviewed 2 January 2016 via mobile

Reception is helpful and nice. Food is OK, in particular the buffet, but little diversity in the restaurant. Rooms are dirty and internet connection is bad. 30 min from airport, don't pay more than 30 USD!

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Helpful?
Thank Jean-Claude V
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Claude, Thank you for choosing Crossroads Hotel as your destination of choice. Kindly accept our sincere apologies for not meeting up to your expectations regarding the above mentioned areas. Management will look into the issues and see how best we can to improve on our services and facilities. Once again, thank you for the priceless feedback and we...

Milano
Reviewed 14 December 2015

Large hotel, of international standing. Executive rooms are large, well equipped. Restaurants OK, and the garden is pleasant to relax and enjoy a drink. Aircon works well, and bathroom is large and well equipped. Wi-Fi of the hotel (free) is very poor and slow, so it is almost mandatory to buy internet access via Speedlink. Location is convenient. Altogether, I...

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Helpful?
Thank Sidecarural
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Sidecarural, Thank you for staying with us at the Crossroads hotel in Lilongwe. We really glad to know most of our services met what you envisaged. Here at Crossroads, our aim is to leave our valued guest with a memorable stay. However management, is currently working on ways to improve on the internet services. Be assured of a...

Lilongwe
Reviewed 10 December 2015

Front Line Service was just very good; the room very clean; the location is not complicated and its amenities quite good and I really liked the Nyasa Conference Room. Therefore, I would be very much interested to visit this Hotel again in the nearest possible future.

Review collected in partnership with this hotel
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Helpful?
Thank C4792PNpatricks
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Patrick, Thank you for choosing Crossroads hotel as your destination of choice in Lilongwe. We at crossroads hotel are well pleased to know you enjoyed all that we offer at the hotel. Be assured your kind words will be communicated to the entire team that contributed to your memorable stay at the hotel. Once again,it was nice having...

Hyderabad, India
Reviewed 8 December 2015

Stayed at Crossroads hotel for 4 days, was put up in this hotel by my company as it claimed to be the only 4 star hotel in Lilongwe. Was utterly disappointing to stay there, what with the front office (one particular lady) being rude, cockroaches in bathroom, mosquitoes in room and stale breakfast being served (on 5th Dec). Would not...

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Helpful?
Thank Ravi_World_Traveller
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Ravi, Thank you for sharing your experience at the Crossroads Hotel in Lilongwe. Please accept our sincere apologies for not making your stay a memorable one. Your feedback means a lot to us as a team. Be guaranteed your comment is being used to improve on our facilities and service standard. Once again, thank you and we promise...

Blantyre , Malawi
Reviewed 13 November 2015

I was quite excited to stay at the Crossroads Hotel for the first time. I have been attending seminars and workshops there but never slept there. when I checked in I was amazed by the furnishing throughout the corridors to the rooms and my Deluxe Room was a wonderful experience. The bed, the bedding. the chairs the desks the TV...

Review collected in partnership with this hotel
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Helpful?
Thank henrymX9490JM
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Valued Guest, Thank you for your reviews regarding your stay at Crossroads hotel We are glad that our deluxe rooms was at pace with your expectations. Your feedback is very important as it helps us maintain our service standards and facilities where possible. Once again thank you for your contribution and we look forward to welcome you back in...

Nairobi, Kenya
Reviewed 6 November 2015 via mobile

Situated within a mall complex but quite serene and once inside it is quiet enough. They upgraded my room to an executive suite with no additional costs for me and my colleague. The suite was very spacious and clean. Internet is quite fast but having to get a daily voucher was a bit inconveniencing: u could only use it on...

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Helpful?
Thank kyomu25
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Lennie B, Thank you for taking time to review your stay with us at the Crossroads hotel. Whiles we really excited you found our services and facilities welcoming and up to your expectations, we apologies for the inconveniences you experienced regarding the internet voucher, as well as the burnt chicken served. Be assured all the concerned areas raised will...

Nairobi, Kenya
Reviewed 26 October 2015

I frequently stay here for work. The main reason I elect to stay here is the relatively fast and stable internet connection. If I didn't have this need I would stay elsewhere. Although they are trying to make investments and upgrade some of the rooms, basic cleanliness of facilities is poor (mold in bathrooms, worn and dirty carpets). Staff are...

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Helpful?
Thank AfricaWide
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Africa Wide, Thank you for your review, Crossroads hotel appreciates your feedback as it allows us to address any issues and constantly improve or maintain our service standards and facilities for our guests. We regret that our facilities cleanliness wasn’t in line with your expectations. Your feedback is very important for us, and we will definitely ensure improvements are...

Oslo, Norway
Reviewed 25 October 2015

I stayed at the hotel for a conference, and enjoyed the conference more than the hotel. All was ok, but the place was a bit worn down. I do think the satt and management try their best, but it is still only an average place. The staff was friendly and I have no major complaints, but I will not opt...

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Helpful?
Thank Kenneth V
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Kenneth, Dear Mr. Kenneth Thank you for choosing Crossroads Hotel as your destination of choice in Lilongwe We at Crossroads Hotel will like to thank you for your kind feedback regarding your stay with us. It is disappointing to know you enjoyed more of the conference than the services and facilities available. Our mission has always been taking...

Lilongwe - Ntchisi
Reviewed 1 October 2015

The Services are very good though I do not know some the services. The rooms are quite very good including its location. Need just to improve in orienting the customers on the services offered at the facility so that they are aware and including the do and dont's

Review collected in partnership with this hotel
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Helpful?
Thank P5805MQrichardk
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Richard, Thank you for choosing Crossroads Hotel as your final destination of choice in Lilongwe. Whiles we are excited you enjoyed our services, we have also noted we did not meet your expectations in some areas and we truly sorry for that. Your priceless feedback regarding your stay has been taken positively in order to improve on your...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Crossroads Hotel offers guests an illustrious and unforgettable stay. Adjacent to the Crossroads Shopping Complex, on the Mchinji roundabout, the hotel is located within minutes of the central business district, and only 25 minutes from Kamuzu International Airport. The hotel combines business services, contemporary dining and state of the art conference facilities, appealing to both leisure and business travellers, offering convenience and easy access to the city’s finest amenities and 124KMs north – east of Lake Malawi. ... more   less 

Additional Information about Crossroads Hotel

Address: Mchinji Roundabout | Crossroads Complex, PO Box X1, Lilongwe, Malawi
Region: Malawi > Central Region > Lilongwe
Price Range: €60 - €123 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crossroads Hotel 3.5*
Number of rooms: 101
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Questions & Answers

Here's what travellers have asked, with answers from Crossroads Hotel staff and other travellers.
1 question
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Durban, South Africa
over a year ago

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Questions? Get answers from Crossroads Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get the more expensive rooms, never take the cheapest ones, or else you will regret it!”
 of 5 bubbles jackmM2969KY, 16 Feb 2017 | Read review
“I didnt see where Room tip is supposed to be left. However, I wold have tipped MK 2,000”
 of 5 bubbles tchiyiwem, 2 Feb 2017 | Read review
“Provide a study table in a corner that will not prevent free movement in the room.”
 of 5 bubbles D9756RUandrewm, 29 Jan 2017 | Read review
“Ask for deluxe room... :)”
 of 5 bubbles The_Kannan_Family, 24 Jan 2017 | Read review
“Deluxe is amust”
 of 5 bubbles linsayossie, 17 Jan 2017 | Read review
5 of 5