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Sheraton Djibouti Hotel

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Sheraton Djibouti Hotel
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205 Reviews from our TripAdvisor Community

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Showing 131: English reviews
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Dubai, United Arab Emirates
Reviewed 3 days ago NEW

As many reviews have previously noted, this property is really showing its age and is in dire need of renovations to be worthy of the normal Sheraton standards. All the corridors smelled heavily of smoke if not the room. Windows did not open. Bathroom/shower old. No obviously upgrade on my room for being SPG Gold. Upside was free airport transfer,...

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Helpful?
Thank pmclondon
SheratonHotel2014, General Manager at Sheraton Djibouti Hotel, responded to this review

Dear pmclondon Thank you for taking the time to share your recent experience at the Sheraton Djibouti with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes...

Reviewed 1 week ago

I stay at hundreds of hotels.. the staff here is friendly and accommodating, which made the 2 hr. check-in process somewhat bearable (free beer, dinner, etc for the trouble). But then I entered the room - a prison cell whose torture device was a chemical cigarette smell, and who's windows did not open. Not worth the price nor the precious...

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Helpful?
Thank TOMAS P
SheratonHotel2014, Front Office Manager at Sheraton Djibouti Hotel, responded to this review

Dear Tomas P We sincerely apologize for not fully meeting your expectations during your recent stay with us in Sheraton Djibouti Hotel . Your feedback is always a source of motivation for all of us to enhance our guest experience. We read with regret that we could not meet your expectations. we will provide an adequate follow-up on the issues...

Kigali, Rwanda
Reviewed 2 weeks ago

Sheraton was for a long time the only hotel to book in Djibouti for a business trip. the rooms need a serious refurbishement espacially the bathrooms. It is always full since it has 2 or more floors occupied all year long by some soldiers on a mission in Djibouti. They offer a nice buffet on thursday of fresh seafood. they...

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Helpful?
Thank HaChElMa
SheratonHotel2014, General Manager at Sheraton Djibouti Hotel, responded to this review

Dear HaChElMa, We sincerely apologize for not fully meeting your expectations during your recent stay with us in Sheraton Djibouti Hotel . Your feedback is always a source of motivation for all of us to enhance our guest experience. We read with regret that we could not meet your expectations we are pleased to inform you that the hotel will...

Athens, Greece
Reviewed 4 weeks ago

This old fashion hotel has bad breakfast,offers very poor menu in the resraurant, everything is far too expensive and the service is not satisfuctory.. The only reason for choosing this hotel is luck of many alternarives.

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Helpful?
1Thank Georgios B
SheratonHotel2014, General Manager at Sheraton Djibouti Hotel, responded to this review

Dear Georgios B Firstly, we wish to thank you for sharing your experiences about your recent stay with us, we believe that guest feedback is essential to ensure continuous improvements. We sincerely apologize for not fully meeting your expectations during your recent stay with us. we will provide an adequate follow-up on the issues mentioned. We will reinforce our training...

Djibouti, Djibouti
Reviewed 26 March 2017

This hotel has a panoramic view of the Gulf of Tadjoura. The poolside atmosphere is reminiscent of a movie set. Better food you can't not find in town; both local and international flavour. Next time I'm in town this will be my temporary home. Look for Ignad in the SPG office for travel information, or even help with your Francais.

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Helpful?
Thank Maurice2186
Girona, Spain
Reviewed 22 February 2017

I was in this hotel sipping a beer at the pool bar with a local friend, nice atmosphere and a bit (very little) luxury. Price overpriced, two beers about 15 US $. The hotel has all the amenities, next to the beach, bars, restaurants, and an ATM to get local money.

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Helpful?
Thank agusticassa
SheratonHotel2014, General Manager at Sheraton Djibouti Hotel, responded to this review

Dear agusticassa Warm greetings from Sheraton Djibouti hotel Thank very much for your interest in our Hotel and sharing your feedback on TripAdvisor. We are very glad to know that you have nice experience during your stay with us. All your great words will be shared with our team. Your positive feedback is always a source of motivation for all...

Tunis, Tunisia
Reviewed 14 February 2017

I have stayed at rthe SHERATON DJIBOUTI for 3 days on business in February 2017. The first and most important things I can mention is that: - the team is super friendly and helpful. All employees that I have met, in all departments are going out of their way to satisfy their guests. - the gym is very decent and...

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Helpful?
Thank henristetter
SheratonHotel2014, General Manager at Sheraton Djibouti Hotel, responded to this review

Dear Henristetter Warm greetings from Sheraton Djibouti hotel Thank very much for your interest in our Hotel and sharing your feedback on TripAdvisor. We are very glad to know that you have nice experience during your stay with us. All your great words will be shared with our team. Your positive feedback is always a source of motivation for all...

Dar es Salaam, Tanzania
Reviewed 27 January 2017

I have been staying at the Sheraton in Djibouti every month for the past four months and what stands out, and keeps me going back, is the high level of customer service by ALL of the staff! Helpful, very accommodating and sincere. Excellent job by TEAM SHERATON DJIBOUTI in prioritizing customer service! A refurbishment of sections of the property (rooms)...

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Helpful?
Thank Mnzav
SheratonHotel2014, Direttore generale at Sheraton Djibouti Hotel, responded to this review

Dear Mr. Mnzav, Greetings from Sheraton Djibouti. Thank you very much for your comment and the recognition to our staff for the high level of service and helpfulness you have received. We are glad to inform you that Sheraton Djibouti has started a renovation plan and you will appreciate the first step on your next visit. Looking forward to meet...

Nairobi, Kenya
Reviewed 22 January 2017

i always go to the Sheraton and the personal is quite nice and wiling to do well. The bar is nice as well as the pool area. Rooms are at the right size and internet works well. The buffet is adapted and efficient.

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Helpful?
1Thank tremendousalex
SheratonHotel2014, Direttore generale at Sheraton Djibouti Hotel, responded to this review

Dear Mr. Alex, Greetings from Sheraton Djibouti, Thank you for choosing to stay with us and for taking the time to share your experience. We are delighted to know that you had a pleasant stay in our hotel. We always put a lot of efforts on training for our staff in order to give a better Guest Experience as well...

Reviewed 15 January 2017

When you go to something with a Sheraton name attached to it, you expect a certain standard. This is certainly not the case here. The rooms are offensively bad and in desperate need of repair, even though you would expect something far, far better for the price charged. Starwood would do well to take their name off this hotel ASAP.

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Helpful?
Thank Gautam B
SheratonHotel2014, Direttore generale at Sheraton Djibouti Hotel, responded to this review

Dear Mr. Gautem B Greetings from Sheraton Djibouti, We sincerely apologize for not fully meeting your expectations during your recent stay with us. We have taken note of all your remarks on the state of our facilities and are pleased to inform you that the hotel will enter a renovation phase shortly. We look forward welcoming you in the near...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located at the crossroads of different cultures and nestled in the Horn of Africa, the Sheraton Djibouti Hotel offers travellers a warm welcome bringing East African hospitality and conviviality into an art form. The hotel enjoys a magnificent view overlooking the Red Sea and is situated at 1km from the city centre, 3 km from the merchant harbour and 6.5 km from the international airport. Whether your stay is for business or leisure, our professional staff will do the utmost to make your event a success and your stay a pleasant one. ... more   less 

Additional Information about Sheraton Djibouti Hotel

Address: BP 1924, Plateau de Serpent, Djibouti, Djibouti
Region: Djibouti > Djibouti
Price Range: €147 - €245 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Djibouti Hotel 4*
Number of rooms: 175
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Also Known As:
Sheraton Djibouti Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Djibouti Hotel staff and other travellers.
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Questions? Get answers from Sheraton Djibouti Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't. Cost and SPG points do not justify staying here. Alternatives exist.”
341tomasp, 19 Apr 2017 | Read review
“chose a room with sea view”
georgiosb988, 30 Mar 2017 | Read review
“A sea side room provides an excellent view.”
Maurice2186, 26 Mar 2017 | Read review
“Rooms with sea views are the best and most quiet”
henristetter, 13 Feb 2017 | Read review
“The ones at second level on the sea side”
MurfreesboroTom37, 7 Nov 2016 | Read review
5 of 5