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Can someone explain to me, how this it’s a 3 stars hotel? How? I mean ok the stuff was kind but just look at the pictures I took from my room, only two small towels, two very small bottles of shampoo and look at this,...More
Date of stay: October 2018
Thank Mihai A
Response from ManagementRep2016, Guest Relations Manager at New Ambassador Hotel HarareResponded 3 November 2018
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating....More
Ambassador has a very convenient location for business travellers. My appeal to RTG is to take into serious consideration some renovations to this good property, the hotel is getting delapidated by the day.
You have a young, vibrant and helpful team of management and ever...More
Date of stay: May 2018
Response from ManagementRep2016, Guest Relations Manager at New Ambassador Hotel HarareResponded 11 July 2018
A refreshing day to you for sharing your feedback on Tripadvisor terrytheexplorer. Thank you for indicating out areas that are in need of attention. It is through your feedback that we can continuously aim to do better as New Ambassador Hotel. We are very grateful...More
I went for a lunch meeting in this hotel and I must say I was very impressed with this place. The staff are highly professional, the hotel itself is in excellent condition and you can see it is well kept. Kudos to the staff and...More
Date of stay: March 2018
Thank Seb D
Response from ManagementRep2016, Guest Relations Manager at New Ambassador Hotel HarareResponded 19 June 2018
Refreshing day to you Seb!
Thank you for your kind review and generous rating of our Hotel. The review will go a long way in inspiring all the Associates at New Ambassador Hotel whom you describe as "proffesional" to maintain the refreshing smiles and service....More
My first time accommodation and hosting of a business meeting at the New Ambassador Hotel in Harare. Very hospitable and courteous staff. Loved the rooms and customer care. May need a little colorful paints of the walls, remove carpet in the rooms. The food and...More
The hotel is located in the CBD, very ideal if traveling for business in town. I had requested for a room with a shower but that never was. I was promised to be moved on the second to a room with a shower but guess...More
Date of stay: January 2018
Response from ManagementRep2016, Guest Relations Manager at New Ambassador Hotel HarareResponded 21 February 2018
Thank you for sharing your feedback on TripAdvisor EnockMan.
Thank you for choosing to stay with us at New Ambassador hotel and thank you again for your review on TripAdvisor. We would like to apologize for any inconvenience that was caused during your stay at...More