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Serengeti Serena Safari Lodge

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Traveller (971)
Room & Suite (270)
Dining (65)
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Overview
  • Excellent53%
  • Very good35%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“dik dik”(33 reviews)
“after dark”(41 reviews)
“buffet style”(31 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Room Service
4 Star Hotel
All hotel details
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Reviews (971)
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402
272
79
23
8
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All reviewsdik dikafter darkbuffet styleswimming poolevening entertainmentwild animalssecurity staffhotel groundsmosquito netmain buildingcape buffalonice poollake manyarawater buffalostayed here for nightsturn down servicerooms are large
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11 - 15 of 784 reviews
Reviewed 10 May 2018 via mobile

Impressive when you first arrive and the staff were very pleasant. Room was clean and a good size. I got to my room at 6.30pm. The large wooden front door wouldn’t close so I had to call reception to have someone fix it. The bathroom...More

1  Thank WoodynX
Response from SerenaHotels, Manager at Serengeti Serena Safari LodgeResponded 4 weeks ago

Dear Woodyn, Thank you for taking time to provide us with such detailed feedback about your recent stay with us. I am truly sorry to hear that several things throughout your stay did not fully meet your expectations and for that kindly accept our most...More

Reviewed 4 May 2018 via mobile

Stayed 2 nights in Serengeti Serena and it was magical. When we arrived tired and dusty we were told by the duty manager they were overbooked and we had to share 2 rooms between 6 people or Travel to a Bush Safari Site! This is...More

1  Thank Rani S
Response from SerenaHotels, Manager at Serengeti Serena Safari LodgeResponded 4 weeks ago

Dear Rani, We really appreciate the time taken to share your experience but most important for choosing to stay with us. Kindly note that our aim is to exceed guests' expectations and your feedback is very important to us as this will encourage us to...More

Reviewed 29 April 2018 via mobile

What a fabulous resort. Our trip was awesome. The stagf was so friendly,attentive,helpful and fun. The foor and drinks were great and the scenery was just amazing Cannot wait to go stay at another serena resort!More

1  Thank nancy r
Response from SerenaHotels, Manager at Serengeti Serena Safari LodgeResponded 4 weeks ago

Dear Nancy, We appreciate the time taken to share your wonderful experience. We are delighted to hear that you enjoyed your stay with us and that our offer and service delivery met with your satisfaction. We look forward to another opportunity to be of service...More

Reviewed 7 April 2018

Two couples stayed for 5 nights at this lodge in January 2018. I found this place a lovely way to relax after being cooped up in Range Rover all day. In the Serengeti there are not that many choices to stay, but I felt of...More

1  Thank Kenneth W
Response from SerenaHotels, Manager at Serengeti Serena Safari LodgeResponded 9 April 2018

Dear Kenneth, Greetings from Serengeti Serena , I would like to take this opportunity to thank you for taking your time to write to us concerning your stay here. we are happy to hear that we met your expectation and comfort. Its our policy to...More

Reviewed 3 April 2018 via mobile

Excellent location and well thought out. Infinity pool is lovely. Food is excellent well prepared and cooked. You do need the security to escort you in hours of darkness. Resident Water buffalo and leopard make the stay very interesting. Beds are very comfortable. Will be...More

Thank Sondonduo
Response from SerenaHotels, Manager at Serengeti Serena Safari LodgeResponded 4 April 2018

Dear Sondonduo, Thank you for choosing us as part of your destination during your safari trip, at the same for the feedback you have given bout your stay.It our policy to meet the guest expectation and even beyond. Thank you very much for the positive...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Internet
Free Parking
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Things to do
Pool
Restaurant
Bar/Lounge
Details
Price range
US$358 - US$845 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$358 - US$845 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (971)
Room & Suite (270)
Dining (65)
Pool & Beach (57)
Family and Play Areas (10)
Business Centre & Event Rooms (1)
Questions & Answers
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Jeffrey W
19 February 2018|
AnswerShow all 3 answers
Response from Sally O | Reviewed this property |
The large building is the restaurant and downstairs is the bar and nightly entertainment area. A smaller building is reception and there’s a large tent that holds the spa treatments.
1
Vote
canadiangurlz_126
19 October 2017|
AnswerShow all 7 answers
Response from TexasStarshine | Reviewed this property |
WiFi was available in our room; however, we were pretty far away from the main lodge and the connection was inconsistent. I walked to the main lodge to get better reception.
2
Votes
CKHA_LA
15 September 2017|
AnswerShow all 5 answers
Response from TexasStarshine | Reviewed this property |
Inexpensive with quick turnaround
1
Vote
Room Tips
"Rooms number approx. 15 - 30 closest to the pool and dining lodge - all have a view."
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"Make sure if you want a king size bed you ask for in advance"
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"ask for the upper level rooms"
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"Room on the top floor has a great view."
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