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Dar es Salaam Serena Hotel

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Traveller (287)
Room & Suite (73)
Dining (44)
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Overview
  • Excellent27%
  • Very good51%
  • Average18%
  • Poor3%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Outdoor pool
Non-Smoking Rooms
Airport Transportation
Family Rooms
5 Star Hotel
All hotel details
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Reviews (695)
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166
287
120
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161 - 165 of 608 reviews
Reviewed 5 August 2016 via mobile

I stayed at the Serena during the day in transit between Zanzibar and flying to the US on the overnight flight via Amsterdam that leaves at 11pm. The hotel is under major renovation with the front lobby entrance closed and the ballroom converted into the...More

1  Thank DougJ25
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 28 August 2016

Thank you very much for your feedback. We are very sorry for the mishap in handling your ground transport and have rectified the situation with our provider. I am delighted to inform you that the renovations of the lobby and coffee shop are complete and...More

Reviewed 4 August 2016

Luxurious hotel. You can't get a better central location in whole of Dar es Salaam! The food was glorious indeed!!! The staff were lovely and engaging. The rooms are grand and spacious. Great interior design and architecture.

Thank 890harrietn
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 28 August 2016

Thank you for your positive feedback and on a positive note we opened our new lobby and coffee shop yesterday evening. I look forward to welcoming you back to our newly renovated areas. Kind regards, Rahim

Reviewed 29 July 2016

I was here afternoon for a business meeting and we order some foods and drinks well let me say i enjoyed their service and their food as well as their enviroment was very good and amaizing I reccomend for people to visit with their families...More

Thank Julius B
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 4 August 2016

Thank you for taking the time to visit our hotel. We are delighted that you enjoyed your afternoon. I am happy to inform you that our new coffee shop, lobby and reception will be open within the next few days and I hope you get...More

Reviewed 28 July 2016

My husband and I stayed here for 4 hours in between flights from Zanzibar and USA. Our travel agent recommended we stay here as we were originally supposed to have a 8 hour layover, leaving at 3am. We switched flights due to Turkey issues but...More

1  Thank djsk8eruc2
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 4 August 2016

Thank you for taking the time to share your experience at our hotel, short as the visit may have been. We are about to open our New Lobby and Reception as well as our coffee shop and I am confident that on your next stay...More

Reviewed 8 July 2016 via mobile

I had pleasent afternoon coffee with my friends in Serena's garden. Nice relaxing atmosphere. Waiters are frendly they made me ice coffee that I wanted and that wasn't on a menu which isn't something that I can ask in other places in Dar es Salam.More

Thank Vesna Č
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 13 July 2016

We are delighted that you enjoyed our coffee and we have included Iced coffee on the menu. Our new coffee shop is about to be completed, we look forward to your review of the new menu of coffees and beverages on offer. Thank you for...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Spa
Outdoor pool
Details
Price range
US$235 - US$399 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Dar es Salaam
#10 Luxury Hotel in Dar es Salaam
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$235 - US$399 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Dar es Salaam
#10 Luxury Hotel in Dar es Salaam
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (287)
Room & Suite (73)
Dining (44)
Pool & Beach (18)
Business Centre & Event Rooms (7)
Questions & Answers
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Hassan H
8 September 2017|
AnswerShow all 3 answers
Response from Ajei2000 | Reviewed this property |
The course is run independent of the hotel although hotel guests have access to the course and enjoy discounted rates on green fees. The value you get as a resident in the hotel is access to a private member's club and... More
1
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PapaTosin
27 January 2017|
AnswerShow all 6 answers
Response from Sandip B | Reviewed this property |
The hotel is very flexible but you put your request early and don't check in at 3 am at least 5 am they will request to have your breakfast following day or depends on your booking plan . No doubt Serena dar Es salaam is the... More
1
Vote
craig m
14 August 2016|
Answer
Response from ewottermann | Reviewed this property |
Yes
0
Votes
Room Tips
"Room facing the gardens or entrance"
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"If you are looking for service, then this venue may leave you wanting more."
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"Look to upgrade to the executive floor if possible."
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"6th and 7th floor, pool facing"
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