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Dar es Salaam Serena Hotel

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Dar es Salaam Serena Hotel
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583 Reviews from our TripAdvisor Community

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Showing 506: English reviews
Kenya
Reviewed 18 July 2015 via mobile

This is a lovely hotel located in the heart of Dar es Salaam. The rooms are spacious, modern & comfortable. The staff are pleasant and willing to assist all the time. They hotel is set on gorgeous grounds making it feel like a getaway resort rather than a city hotel. Will definitely be back!

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Helpful?
Thank AngelSMK
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear AngelSMK, Thank you for taking time to share your wonderful experience regarding your recent stay at Dar es Salaam Serena Hotel. We are delighted to note that our staffs were pleasant and ready to assist - I will share your review with them so that they can be motivated even more! We sincerely appreciate your comments and look forward...

Kuala Lumpur, Malaysia
Reviewed 17 July 2015 via mobile

Stayed in the serena for three nights from 7 to 10 july 2015. Decent rooms, bar and buffet.Friendly staff. Some reviews written stated that rooms were not good and staff were not friendly.I was apprehensive but my collegue had already reserved the rooms. My review is that the staff were friendly, rooms were good, house keeping diligent, wifi connection was...

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Helpful?
Thank Paul Selvam D
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Mr. Devadoss, Thank you very much for taking time to give us feedback about your recent stay and I'm delighted to note that you had a pleasant stay. It is refreshing to note that in spite of the negative reviews you had read, we were able to show you that we take negative comments positively and make amends where...

Reviewed 17 July 2015 via mobile

I was went with my friends last month. my friends like indian food they enjoyed too much like prawns mashala too much delicius muuuuuhh . Friendly staff hotel atmosphare vary good and service also good .

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Helpful?
Thank krishana123
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Krishana123, Thank you for taking time to review our hotel. We are delighted that you enjoyed your stay with us. Its always a pleasure to receive positive feedback and your review will be shared with all the staff and especially our Indian Chef, Rakesh! Once again thank you for sharing your experience and we look forward to hosting you...

Mumbai (Bombay), India
Reviewed 17 July 2015 via mobile

I stayed here just for a single night.. Reasonably good hotel.. Location is also good...service in the restaurant is prompt..Nothing to complain... Rooms are spacious..open to sky sitting area out side is quite good.. There was an Iftar party on the evening when I was there..saw many local families joking for Iftar dinner... Overall, a good business hotel in Dar...

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Helpful?
Thank mukeshshah_fine
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Mukeshshah_fine, Thank you for taking time to review our hotel. We are delighted that you enjoyed your stay with us and your comments have been shared with all the staff. Our main aim is to consistently provide a truly unique Serena experience and we are happy that we were able to meet your expectations. Thank you once again for...

London
Reviewed 13 July 2015

The hotel needs a bit of TLC but it is still in a winning location in the centre of town so makes a lot of sense if you are there on business. There is also a decent pool and gym and the restaurants are fine if not spectacular. The terrace outside is a nice spot to eat in the evening....

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Helpful?
Thank Montydoro
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Montydoro, Thank you for taking time to give us feedback about your recent stay. We are delighted that you enjoyed your stay with us. We will soon be commencing a phased renovation from December this year which will greatly improve the physical outlook and feel of the hotel. Once again, thank you for sharing your experience and we look...

Johannesburg, South Africa
Reviewed 10 July 2015

Excellent security at the hotel. Welcoming staff and excellent facilities. There is a choice of restaurants at the hotel. It is also close to some of the international banks. Staff were friendly and efficient.

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Helpful?
Thank Vikesh_Mistri
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Vikesh_Mistri, Thank you for taking time to share your experience with us - its always a pleasure to receive positive feedback! We strive to meet and exceed guests expectations and we are happy that we were able to succeed on this occasion. Once again, thank you for you review and we look forward to welcoming you back to Dar...

Benoni, South Africa
Reviewed 8 July 2015 via mobile

This is one of my favourite Hotels! The staff has always been friendly. The breakfast selection is fenominal. I enjoy supper outside on either the patio or lawn. The chicken tikka masala is superb. I just find the hotel/airport transfer to be very expensive. I rather use a taxi.

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Helpful?
Thank BertOosthuizen
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear BertOosthuizen, Thank you for taking time to share your wonderful and detailed experience. We are delighted that you enjoyed your stay with us and your comments will be shared with the entire team. We sincerely appreciate your patronage ad pledge to continue offering you with the very best of Serena Hospitality! Sincerely Daniel Sambai

Reviewed 6 July 2015

Its sad that this hotel has the potential to be one of the best hotels in Africa, but they just dont get the customer service right. Checking in was a nightmare as there was confusion with my booking. The dates i sent through were not the dates they had. No-one was interested in helping. I asked for the GM but...

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Helpful?
1Thank Chris W
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Chris W, Thank you for taking time to give us feedback about your recent stay with us. I am sorry that your experience did not fully meet your expectations and for that, please allow me to express my sincerest apologies. We continuously strive to meet and exceed our guests expectations; therefore your feedback is very valuable to us. Please...

Gurgaon, India
Reviewed 6 July 2015

The Serena in Dar es Salaam is well located and fairly close to the city center though a one hour drive from the international airport. Rooms are decent sized but a bit dated and could certainly do with some improvements. In a room with double occupancy, only one bathrobe and 1 set of slippers was provided. However, service is good...

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Helpful?
1Thank Pravine
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Pravine, Thank you for taking time to review our hotel. We are pleased to note that you had a pleasant stay save for the security issues. We always provide two sets of amenities for expected double occupancy rooms prior to guests arrival but this was not done for you and for that I sincerely apologize. The safety and comfort...

Dar Es Salaam Region, Tanzania
Reviewed 3 July 2015

Oh my what to say? i loved this place, the atmosphere the food the service it was all superb but my gosh let me go back to the food! delicious! tasty! trust me on that, we went there as a family and i got the chance to taste over five foods and loved them all but i gotta say the...

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Helpful?
Thank nyabhzz
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Nyabhzz, Thank you for taking time to share your wonderful experience with us - its always a pleasure to receive positive feedback! I will share your comments with the team and especially our culinary members who will be very motivated. Thank you again for your review and we look forward to serving you in future. Kind Regards Daniel Sambai

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Things to do
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
An oasis of luxury at the very heart of Dar es Salaam, the elegant and cosmopolitan Dar esSalaam Serena enjoys an exceptionally high-profile clientele and regularly plays host to bothregional and international events. Stylish yet relaxed, the hotel is one of the capital city’smost popular rendezvous and makes the ideal venue for both corporate and social events. ... more   less 

Additional Information about Dar es Salaam Serena Hotel

Address: Ohio Street | P.O. Box 791, Dar es Salaam, Tanzania (Formerly Moevenpick Royal Palm Hotel Dar es Salaam)
Region: Tanzania > Dar Es Salaam Region > Dar es Salaam
Price Range: €208 - €382 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dar es Salaam Serena Hotel 5*
Number of rooms: 230
Reservation Options:
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Also Known As:
mövenpick Dar Es Salaam
Dar Es Salaam mövenpick
Hotel Style:
#6 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
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Questions & Answers

Here's what travellers have asked, with answers from Dar es Salaam Serena Hotel staff and other travellers.
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Questions? Get answers from Dar es Salaam Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the better...!”
 of 5 bubbles RickT235, 10 Mar 2017 | Read review
“Try to get a Garden View.....”
 of 5 bubbles enriquem508, 16 Feb 2017 | Read review
“ideally Choose the room facing the garden and not the city view”
 of 5 bubbles 956amitm, 8 Jan 2017 | Read review
“One facing the sea or garden”
 of 5 bubbles SandipB583, 23 Dec 2016 | Read review
“Ask for 7th floor facing the sea”
 of 5 bubbles peterw957, 21 Nov 2016 | Read review
5 of 5