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Dar es Salaam Serena Hotel

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Dar es Salaam Serena Hotel
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582 Reviews from our TripAdvisor Community

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Showing 505: English reviews
Bumpass, Virginia
Reviewed 27 January 2017 via mobile

This hotel used to be the best in Dar -- a beautiful park like setting, but a physical infrastructure that desperately needs more than a cosmetic overhaul. The top floor is the Club floor and it was so hot -- and the air conditioning so pitiful, I left early and checked into the Kili (Hyatt)!

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Helpful?
Thank moody1779
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Moody, We appreciate your review. The Air conditioning at the Executive Lounge has been fixed. The rest of the hotel has excellent air conditioning as we have invested heavily to ensure the hotel is sufficiently cooled.The renovations are due for completion which will result in brand new facilities and outlets. The next time you are in Da es Salaam,...

Reviewed 8 January 2017

This is clearly the best hotel in Dar Es Salaam in terms of cleanliness and service. The staff is very understanding and they try their best to get the work done. The breakfast is also v good. The pool is also well maintained. i have stayed in few hotels similar type hotels but this beats all of them. would highly...

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Helpful?
Thank Amit M
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Amit, We appreciate your review of the Dar es Salaam Serena Hotel. Our staff do try and make all our guests feel welcome and I am glad that the same care attention was provided to you during your stay. On your next visit you can look forward to a brand new All day dining restaurant, the Serengeti as well...

Reviewed 5 January 2017

I wanted to give a 5star rating but remembered we received bad treatment from the receptionist Modester as soon as we stepped in the hotel. We even decided to look for another hotel. As my husband was searching for a taxi Angel a receptionist approached me and as her name suggests she rescued the whole visit. She was really nice...

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Helpful?
1Thank Dora N
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Dora, Thank you for your feedback, I am grateful that you decided to stay with us and Angel managed to rescue the situation. I trust you will enjoy the hotel even more now that our new restaurant and bars are due to open. We look forward to hosting you again and please rest assured we are committed to making...

Dar es Salaam, Tanzania
Reviewed 30 December 2016

Serena Hotel is one of the only hotels in Dar es Salaam that offers full recycling. If you are at all environmentally conscience I would recommend staying here, because chances are you will be drinking a lot of water in Dar es Salaam (it is hot) and those bottles will be recycled at the Serena along with all other recyclable...

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Helpful?
Thank Matthew H
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Matthew, Thank you for appreciating our recycling efforts which are handled by a professional company on our behalf. We appreciate your comments on our renovation and care that we have taken to incorporate the local flavours of Dar es Salaam and Tanzania. We look forward to hosting you again. Sincerely, Rahim

all around
Reviewed 26 December 2016

We spend a day at the pool in Serena Hotel without having a room in the hotel. Very clean and peaceful oasis in the crowded and busy Dar. Great service, great food, nice and relaxing. We felt really good and would come back.

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Helpful?
Thank Iva A
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear TravelIviliandur, Thank you for taking the time to spend the day at the hotel. We are delighted that you enjoyed the pool area which is due for a make over soon and will be even more relaxing. Welcome back. Kind regards, Rahim

Mombasa, Kenya
Reviewed 23 December 2016

I once again came to this place I at least come twice a year and to my belief the staff remembers and values my visit ,the new reception area is now refurbished with mauwuli ceiling and the new reception is a coastal decor which gives a very peaceful atmosphere of Arabic and coastal architecture design , very thoughtful work by...

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Helpful?
Thank Sandip B
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Sandip, Thank you for your post. It is great to see that you were well taken care of and the staff remembered you during your stay. I am happy that you like the new look and feel of the lobby and I am sure the new Restaurant and Bar will be just as good. We look forward to welcoming...

Burlington, Canada
Reviewed 22 December 2016

we were unfortunately diverted to Dar airport as a result of the closing of the Nairobi airport due to a investigation. We need to wait for a while before being shuttled to Serena but once there was treated well and with as much speed as was possible under the circumstances. Clearly they were not expecting a influx of tired irritated...

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Helpful?
Thank johndavid2016
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear JohnDavid, Thank you for your review. We hope that you will be able to stay a little longer on your next visit and we look forward to hosting you. Our new Restaurant and Bar will be ready for operations soon and I am sure you will enjoy the new look and feel as well as the new menus that...

Reviewed 11 December 2016 via mobile

I stayed here Friday and Saturday night. I paid extra for a sea view. What I wasn't told is that the sea view is also a garden view and they host a lot of parties there. Both nights that I stayed there were weddings with very loud music into the small hours - so loud it made putting the TV...

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Helpful?
Thank Victoria R
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Victoria, Thank you for your review. I would like to sincerely apologise of the lack of sleep during your stay. We have a strict policy that no functions take place in the gardens directly opposite the rooms, however on this occasion we had no choice but to agree as our renovation of the Restaurants and Bar is delayed by...

Lisbon, Portugal
Reviewed 5 December 2016

We stayed at this hotel for a night just as a stop before going on safari. It suits this purpose….it’s a little old (especially the bathroom), but it's currently under renovation. Nevertheless you will enjoy a good night sleep.

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Helpful?
Thank rbraamcamp
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Rbraamcamp, Thank you for your review. We are definitely working to improve the room and bathroom offer, phased renovations will begin next year. In the meantime the entire ground floor renovation is due for completion in January and will result in a brand new all Day dining restaurant and a new Bar. We look forward to hosting you again...

Nairobi, Kenya
Reviewed 4 December 2016 via mobile

Centrally located...convenient when you have business in the central business district. The hotel is currently under renovation but the management has gone out of it's way to make it as comfortable as possible. The food is good but more needs to be done about service. Club floor rooms are great. Enjoyed my stay here...great hotel if you have a short...

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Helpful?
Thank Abdirahin
SerenaHotels, General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Mr Abdirahin, Thank you for your review which is appreciated. We will certainly look at improving the service levels as we strive to ensure that the hotel transforms itself into one of the best in the region as well as provides the same level of comfort as our Sister City Serena Hotels in Nairobi, Kampala, Kigali and Maputo. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Things to do
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
An oasis of luxury at the very heart of Dar es Salaam, the elegant and cosmopolitan Dar esSalaam Serena enjoys an exceptionally high-profile clientele and regularly plays host to bothregional and international events. Stylish yet relaxed, the hotel is one of the capital city’smost popular rendezvous and makes the ideal venue for both corporate and social events. ... more   less 

Additional Information about Dar es Salaam Serena Hotel

Address: Ohio Street | P.O. Box 791, Dar es Salaam, Tanzania (Formerly Moevenpick Royal Palm Hotel Dar es Salaam)
Region: Tanzania > Dar Es Salaam Region > Dar es Salaam
Price Range: €208 - €382 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dar es Salaam Serena Hotel 5*
Number of rooms: 230
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Also Known As:
mövenpick Dar Es Salaam
Dar Es Salaam mövenpick
Hotel Style:
#6 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
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Questions & Answers

Here's what travellers have asked, with answers from Dar es Salaam Serena Hotel staff and other travellers.
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Questions? Get answers from Dar es Salaam Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the better...!”
 of 5 bubbles RickT235, 10 Mar 2017 | Read review
“Try to get a Garden View.....”
 of 5 bubbles enriquem508, 16 Feb 2017 | Read review
“ideally Choose the room facing the garden and not the city view”
 of 5 bubbles 956amitm, 8 Jan 2017 | Read review
“One facing the sea or garden”
 of 5 bubbles SandipB583, 23 Dec 2016 | Read review
“Ask for 7th floor facing the sea”
 of 5 bubbles peterw957, 21 Nov 2016 | Read review
5 of 5