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Dar es Salaam Serena Hotel

669 reviews
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Traveller (268)
Room & Suite (73)
Dining (44)
Overview
  • Excellent26%
  • Very good51%
  • Average19%
  • Poor3%
  • Terrible1%
Travellers talk about
“executive floor”(18 reviews)
“star hotel”(17 reviews)
“swimming pool”(24 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Outdoor pool
Non-Smoking Rooms
Airport Transportation
Family Rooms
5.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (669)Write a Review
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All reviewsexecutive floorstar hotelswimming poolseafoodan upgradeprawnscomfortable stayeast africarooms are spaciouscleaning staffstayed here for one nightcity centreenjoyed my staymovenpickgymdartanzania
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11 - 15 of 585 reviews
Reviewed 23 December 2017

Most disappointed that items - computer charger and cables - that I had inadvertently left behind in my room were not located by management. This is most unacceptable considering that a 5 star hotel should have a policy in place for the cleaning staff to...More

Thank mgjozi
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 25 December 2017

Dear mgjozi, I am sorry to see that you are disappointed with the hotel for not locating your computer charger and cables. We have a strict policy in place that requires any lost items to be logged into our system and kept safely in our...More

Reviewed 23 December 2017

Stayed for one night in November as a stay over before going on safari. Greeted well by reception, room was a good standard & very clean. Comfy beds. Ate dinner here as there was a buffet & bbq on in the restaurant which was a...More

Thank holidaycheshire
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 25 December 2017

Dear Holidaychesire, Thank you for your review, I am delighted to see that you enjoyed your stay. We look forward to welcoming you back. Sincerely, Rahim

Reviewed 22 December 2017

Our visit was brief - just the one night - but I'd certainly stay here again and longer if we are in this part of the world in the future. Whilst this is a big modern hotel, it doesn't have the feel of many of...More

Thank Tansysue
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 23 December 2017

Dear Tansysue, Thank you for your excellent review on our hotel. I am delighted to see that the newly renovated areas of the hotel are being appreciated. The staff give their best and your recognition of them will certainly put a smile of their faces....More

Reviewed 12 December 2017

Excellent rooms, large and comfortable with all modern facilities and a great gym – the best I have seen in a long time with a fantastic view of the swimming pool which also looks very nice but I did not get a chance to try...More

Thank Atick
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 13 December 2017

Dear Atick, Thank you for posting a detailed review. We are glad that you enjoyed your stay for most part. Our rooms will be undergoing a phased renovation soon and this will take care of the sockets and lighting points, I apologise for the inconvenience...More

Reviewed 9 December 2017

Hotel is very nice. Big and clean rooms. Staff is really friendly and helpful. Restaurant (i tried buffet) is ok with nice food both for breakfast and dinner. Price is high but in line with similar hotel in AfricaMore

Thank Titi8085
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 10 December 2017

Dear Titi8085, Thank you for your positive review of Dar es Salaam Serena Hotel. I am glad that you found the rooms comfortable, they are due for a make over and I confident you will enjoy them even more in future. We look forward to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Spa
Outdoor pool
Details
Price range
US$223 - US$390 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$223 - US$390 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (268)
Room & Suite (73)
Dining (44)
Pool & Beach (18)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Hassan H
8 September 2017|
AnswerShow all 3 answers
Response from Ajei2000 | Reviewed this property |
The course is run independent of the hotel although hotel guests have access to the course and enjoy discounted rates on green fees. The value you get as a resident in the hotel is access to a private member's club and... More
1
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PapaTosin
27 January 2017|
AnswerShow all 6 answers
Response from Sandip B | Reviewed this property |
The hotel is very flexible but you put your request early and don't check in at 3 am at least 5 am they will request to have your breakfast following day or depends on your booking plan . No doubt Serena dar Es salaam is the... More
1
Vote
craig m
14 August 2016|
Answer
Response from ewottermann | Reviewed this property |
Yes
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123
Room Tips
"Ask for a room with a golf course view otherwise you will be looking over the carpark"
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"no clue..."
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"Garden/pool view rooms are very quiet"
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"Choose a room that faces the ocean for a better view"
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