We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hivernage Hotel & Spa

Expedia.comUS$135*
View Deal
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$139*
US$135*
US$139*
US$135*
US$139*
Compare best prices from top travel sites
and 7 more sites!
Professional photos
Hivernage Hotel & Spa
Hivernage Hotel & Spa
Panoramas (6)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

499 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Hivernage Hotel & Spa
See the most recent reviews
Showing 206: English reviews
Belgrade, Serbia
Reviewed 16 October 2016

Excellent service and nice and warm people. There was some issue with the pipe in the room and we got great corner room. They even waited for us to help us move the stuff. Good variety of food and nearby bakery was excellent choice. Warm even in December, but not for swimming in the pool.

 Report
Helpful?
Thank sasammarkovic
Reviewed 29 September 2016

I stayed at this hotel in May and enjoyed the experience. It is centrally located, which is nice. After a day of shopping, I left a bag of items at the front desk. When I left the hotel the next morning, I forgot to take them with me. I later contacted the hotel and they confirmed that they had my...

 Report
Helpful?
Thank 826mikei
Dubai
Reviewed 13 September 2016

This hotel was centrally located half way between the old town and the new town. The room was very clean, spacious and comfortable. It has excellent facilities including a gym, spa, swimming pool, restaurant and bar. Mina the Guest Relations Manager is excellent at her job, making you feel like you are a guest in her own home rather than...

 Report
Helpful?
Thank Michaela B
Reviewed 15 June 2016

As a couple we found the hotel inconsistent, some positives however a few negatives too. We found the check in to be average, staff weren't unpleasant but weren't particularly friendly either. We were also asked to pay an almost £300 deposit which hadn't been mentioned anywhere before hand so it was lucky I had my credit card with me as...

 Report
Helpful?
2Thank alexjw1
Samir K, Directeur général at Hivernage Hotel & Spa, responded to this review

Dear Guest, We sincerely regret to learn that you experienced so many inconveniences during your recent stay at the Hivernage Hotel and Spa in Marrakech. Please accept our sincere apologies for the inconveniences that you encountered. Regarding the £300 deposit, it is the standard at any 5* hotel to take an average of 500MAD/person/night. That means that if you booked...

Reviewed 19 May 2016 via mobile

We've just spent a week in the hotel and had a great experience. The staff were all friendly and pleasant, the room was lovely and clean and the breakfast in the morning was fresh and tasty. It did take a while to get coffee the first couple of mornings but after that they knew what we wanted and brought it...

 Report
Helpful?
Thank Alex S
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, Greetings from Marrakech. Thank you for taking the time to share your experience on, Tripadvisor . We are glad to read that you enjoyed your stay with us and that you appreciated both the property and the service delivered by our team. Be assured that your comments will be shared with everyone. In regards to the rooftop bar....

Eustis, Florida
Reviewed 18 May 2016 via mobile

From the start this hotel had problems. Slow lunch service, first room with non-functional safe and a/c and no remote to turn off the tv Second room still no a/c on 92 degree day and located over cafe with music late into the night. I switched hotels after one night rather than chancing that the 3rd room they offered would...

 Report
Helpful?
Thank Ellen S
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, We sincerely regret to learn that you experienced so many inconveniences during your recent stay at the Hivernage Hotel and Spa in Marrakech. Please accept our sincere apologies for the inconveniences that you encountered. We hope that this experience will not be a final judgment about what our Hotel provides as a service, because those incidents were an...

Reviewed 16 May 2016 via mobile

This concludes our 7-night stay at the Hotel Hivernage! MORE than highly recommended to everyone! Immediately upon our arrival to the hotel, we were warmly greeted by the staff. Traveling with 2 small children, you never know how the staff will react but they were equally attentive to our kids as they were to us! Nothing but GREAT things to...

 Report
Helpful?
Thank Hicham B
Samir K, Directeur général at Hivernage Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to complete a TripAdvisor comment. It is an honor to know about your satisfied experience at Hivernage Hotel and Spa. Your comments will be shared with the entireTeam and specially with our staff members that made your stay so memorable. We look forward to welcome you back again to our hotel in...

Reviewed 13 May 2016 via mobile

My mom staying in the room 407 she ask me to right about her experience. She love the hotel and the colleagues all they are helpful they helping guests. The hotel it's so calm any one like to relax its the best place where y can go . The colleagues how they are cleaning the rooms and they are invite...

 Report
Helpful?
Thank Kamilia C
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear guest, We thank you for taking the time to leave a comment on Trip Advisor. We are so pleased that you enjoyed your stay at Hivernage Hotel & Spa and that our services were up to your and your mother's standards. Looking forward to the pleasure of welcoming you again at Hivenage Hotel and Spa. Best regards, Samir K

Reviewed 14 April 2016 via mobile

Got diarrhoea from eating their olives, and the vine were below standard quality. Other than that the view from the rooftop is spectacular with both the city and the Atlas Mountains at full sight. Slow service and the credit card machine were out of order. Good location in Ville Nouvelle

 Report
Helpful?
Thank Alexander E
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, We are so terribly sorry you got sick however we assure you that the quality of the food we offer is top of the line. We have never had any complaints regarding this issue. Other than that we are happy to hear you enjoyed yourself and look forward to having you back! Best Regards, Samir K

Norwich, United Kingdom
Reviewed 4 April 2016

The room was a tiny room on the first floor with a half view of the swimming pool but some sort of canopy outside made it very dark. The water flush in the toilet continued to flow all the time despite complaints and some attention by a maintenance man. No light over the desk and a table and two chairs...

 Report
Helpful?
Thank Eric L
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, I sincerly appologize for the trouble you encountered with the flush. If you had only asked for a room change we would have put you in a more illuminated room possibly on a higher floor. Other than that, we truly hope you enjoyed Marrakech in all its glory. Looking forward to welcoming you back, we are positive that...

445 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (262)
Viewed
Pool/Beach Area (21)
Viewed
Hotel & Grounds (57)
Viewed
View from Room (14)
Viewed
Room/Suite (60)
Viewed
Bathroom (31)
Viewed
Dining (20)
Viewed
Family/Play Areas (1)
Viewed
Other (58)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (165)
Viewed
Amenities (20)
Viewed
Deluxe Suite (60)
Viewed
Pool (4)
Viewed
Dining (22)
Viewed
Superior Room (43)
Viewed
The Hotel (16)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (18)
Viewed
Room/Suite (7)
Viewed
Pool/Beach Area (2)
Viewed
Hotel & Grounds (5)
Viewed
Other (4)
07/05/2017 08/05/2017
Hotels you might also like...
Travellers also viewed these Marrakech hotels
0.1 km away
The Pearl Marrakech
The Pearl Marrakech
#172 of 495 in Marrakech
457 reviews
0.3 km away
Es Saadi Marrakech Resort - Hotel
0.1 km away
Sofitel Marrakech Palais Imperial
Show Prices
Show Prices
Show Prices
0.4 km away
Es Saadi Marrakech Resort - Palace
0.1 km away
Sofitel Marrakech Lounge and Spa
1.0 km away
Savoy le Grand Hotel Marrakech
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about Hivernage Hotel & Spa

Address: Angle Ave Echouhada et Rue des Temples | Quartier Hivernage, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: €102 - €248 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hivernage Hotel & Spa 5*
Number of rooms: 85
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Hotwire, Booking.com, Priceline, HostelWorld, Travelocity, Cancelon, TripOnline SA and HotelQuickly so you can book your Hivernage Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hivernage Hotel And Spa
Hivernage Hotel Marrakech
Hotel Style:
#116 Spa Hotel in Marrakech
#134 Luxury Hotel in Marrakech
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hivernage Hotel & Spa staff and other travellers.
9 questions
Ask a question

See all questions (9)

Questions? Get answers from Hivernage Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Italian restaurant across the street called Del Cafe will deliver to your room since it's own by the same owner.”
cindysM5943NQ, 2 Apr 2017 | Read review
“The Superior Room was just fine.”
844kianal, 1 Jan 2017 | Read review
“All rooms offer a good view, the best rooms are the ones closer to the front of the hotel where you can see in more than one direction.”
  • view from rooftop
  • view from rooftop
doratheexplorer92, 19 Dec 2016 | Read review
“IN the city it is better to know French than English”
sasammarkovic, 16 Oct 2016 | Read review
“I stayed in 507”
MichaelaB557, 13 Sep 2016 | Read review
5 of 5
Expedia.com
US$135* /night
View Deal
Hotwire.comUS$135
Booking.comUS$139
TripAdvisorUS$135
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates