We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Hivernage Hotel & Spa

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Hivernage Hotel & Spa
Hivernage Hotel & Spa
Panoramas (6)
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

476 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 190: English reviews
Luxembourg
Level Contributor
192 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 2 weeks ago

Stayed in this hotel for a week, giving it every chance to shine and to correct its mistakes. But it just didn't. Bed and internet were good, roof top bar and barmen likewise, but front office and restaurant respectively unhelpful/unreliable and sloppy. Breakfast was never ready when it should have been - no cook until 45 minutes after opening. Shower... More 

Helpful?
Thank Christopher K
Xpu-Ha, Mexico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

Good location. Service was sub-par at its most stellar. Arrived mid-afternoon and though accommodating with a credit card issue I had to wait three hours for a travel adaptor. Secondly received a package during stay, nobody advised me of it and managed to leave without it. Now, attempting to follow up, its taken 6 emails and 2 weeks to get... More 

Helpful?
Thank Yurij G
1 review
Reviewed 20 October 2016 via mobile

Amazing venue and lovely staff... a big shout out to possibly the best bar man in Morocco ... step forward Lahcen.... personally thought the hotel looked classy and definitely worth a visit. Good value and great views of the city.

Helpful?
Thank Justin T
Hockley, United Kingdom
2 reviews
Reviewed 20 October 2016 via mobile

An amazing place to look out on the views of Marrakesh and made all the better by the amazing staff there with a special thank you to Lahcen who is friendly, attentive and professional.... he also speaks the best English in Marrakesh :-) my husband was very impressed

Helpful?
Thank Pinklady9870
Belgrade, Serbia
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 October 2016

Excellent service and nice and warm people. There was some issue with the pipe in the room and we got great corner room. They even waited for us to help us move the stuff. Good variety of food and nearby bakery was excellent choice. Warm even in December, but not for swimming in the pool.

Helpful?
Thank sasammarkovic
1 review
Reviewed 29 September 2016

I stayed at this hotel in May and enjoyed the experience. It is centrally located, which is nice. After a day of shopping, I left a bag of items at the front desk. When I left the hotel the next morning, I forgot to take them with me. I later contacted the hotel and they confirmed that they had my... More 

Helpful?
Thank 826mikei
Dubai
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 September 2016

This hotel was centrally located half way between the old town and the new town. The room was very clean, spacious and comfortable. It has excellent facilities including a gym, spa, swimming pool, restaurant and bar. Mina the Guest Relations Manager is excellent at her job, making you feel like you are a guest in her own home rather than... More 

Helpful?
Thank Michaela B
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 15 June 2016

As a couple we found the hotel inconsistent, some positives however a few negatives too. We found the check in to be average, staff weren't unpleasant but weren't particularly friendly either. We were also asked to pay an almost £300 deposit which hadn't been mentioned anywhere before hand so it was lucky I had my credit card with me as... More 

Helpful?
2 Thank alexjw1
Samir K, Directeur général at Hivernage Hotel & Spa, responded to this review

Dear Guest, We sincerely regret to learn that you experienced so many inconveniences during your recent stay at the Hivernage Hotel and Spa in Marrakech. Please accept our sincere apologies for the inconveniences that you encountered. Regarding the £300 deposit, it is the standard at any 5* hotel to take an average of 500MAD/person/night. That means that if you booked... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 May 2016 via mobile

We've just spent a week in the hotel and had a great experience. The staff were all friendly and pleasant, the room was lovely and clean and the breakfast in the morning was fresh and tasty. It did take a while to get coffee the first couple of mornings but after that they knew what we wanted and brought it... More 

Helpful?
Thank Alex S
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, Greetings from Marrakech. Thank you for taking the time to share your experience on, Tripadvisor . We are glad to read that you enjoyed your stay with us and that you appreciated both the property and the service delivered by our team. Be assured that your comments will be shared with everyone. In regards to the rooftop bar.... More 

Eustis, Florida
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 May 2016 via mobile

From the start this hotel had problems. Slow lunch service, first room with non-functional safe and a/c and no remote to turn off the tv Second room still no a/c on 92 degree day and located over cafe with music late into the night. I switched hotels after one night rather than chancing that the 3rd room they offered would... More 

Helpful?
Thank Ellen S
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, We sincerely regret to learn that you experienced so many inconveniences during your recent stay at the Hivernage Hotel and Spa in Marrakech. Please accept our sincere apologies for the inconveniences that you encountered. We hope that this experience will not be a final judgment about what our Hotel provides as a service, because those incidents were an... More 

437 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (236)
Viewed
Pool/Beach Area (21)
Viewed
Room/Suite (54)
Viewed
Hotel & Grounds (52)
Viewed
Bathroom (27)
Viewed
View from Room (10)
Viewed
Dining (17)
Viewed
Family/Play Areas (1)
Viewed
Other (54)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (165)
Viewed
Amenities (20)
Viewed
Deluxe Suite (60)
Viewed
Pool (4)
Viewed
Dining (22)
Viewed
Superior Room (43)
Viewed
The Hotel (16)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (36)
Viewed
Pool/Beach Area (3)
Viewed
Hotel & Grounds (11)
Viewed
Room/Suite (12)
Viewed
View from Room (1)
Viewed
Dining (2)
Viewed
Other (7)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Marrakech hotels
0.1 km away
The Pearl Marrakech
The Pearl Marrakech
#157 of 512 in Marrakech
430 reviews
0.4 km away
Es Saadi Marrakech Resort - Hotel
0.8 km away
Le Meridien N'Fis
Le Meridien N'Fis
#132 of 512 in Marrakech
1,467 reviews
Show Prices
Show Prices
Show Prices
0.1 km away
Sofitel Marrakech Lounge and Spa
0.1 km away
Novotel Suites Marrakech
Novotel Suites Marrakech
#252 of 512 in Marrakech
1,204 reviews
0.3 km away
Es Saadi Marrakech Resort - Palace
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about Hivernage Hotel & Spa

Address: Angle Ave Echouhada et Rue des Temples | Quartier Hivernage, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: €116 - €296 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hivernage Hotel & Spa 5*
Number of rooms: 85
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Cancelon, Priceline, Odigeo, HotelTravel.com, Agoda and Jetsetter so you can book your Hivernage Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hivernage Hotel And Spa
Hivernage Hotel Marrakech
Hotel Style:
#129 Spa Hotel in Marrakech
#137 Luxury Hotel in Marrakech
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hivernage Hotel & Spa staff and other travellers.
7 questions
Ask a question

See all questions (7)

Questions? Get answers from Hivernage Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“IN the city it is better to know French than English”
 of 5 bubbles sasammarkovic, 16 Oct 2016 | Read review
“I stayed in 507”
 of 5 bubbles MichaelaB557, 13 Sep 2016 | Read review
“Ask for one of the new rooms”
 of 5 bubbles alexjw1, 15 Jun 2016 | Read review
“Any other room must have been better!”
 of 5 bubbles 515ericl, 4 Apr 2016 | Read review
“all fantastic”
 of 5 bubbles ozzielee, 11 Mar 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay