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Sofitel Marrakech Palais Imperial

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1,804 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Marrakech Palais Imperial
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Showing 570: English reviews
Bucks
Reviewed 3 November 2014

Have just returned from the Sofitel. Would highly recommend if staying in Marrakesh. Peaceful location but only a ten minute walk from the city gates. Staff were very friendly and helpful and very professional . We had a well appointed ground floor room that led onto the well maintained pool and gardens. The breakfasts were superb - so much choice....

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Helpful?
Thank GrahamCo
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review
Google Translation

Cher hôte, Nous avons eu l'avantage de vous acceuillir, vous servir mais surtout vous satisfaire! Je vous remercie vivement par...

Genève
Reviewed 2 November 2014 via mobile

We were spoiled all along our 3 days stay. The sofite team makes you feel at home. Special thanks to Fatou - Senegalese waitress - always smiling and willing to help. The breakfast should not be missed. And last but not least the place is children friendly.

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Helpful?
Thank DOUILLETTE
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, I am very happy that we have succed to make you feel at home, this mean that our services has been above of your expectation . Thank you for your encoraging feed back and we hope your next visit will be as pleasant as the previous one. Ahmed Benkirane, Hotel Manager

Reviewed 2 November 2014

Excellent location. . Friendly staff, helpful in particular in Palais Darkum where the staff are outstanding specially Miss Aziza, Nezha , Nassima , Mohamad , Hind and not to forget Samira the manager. I strongly recommend this hotel and will be back when in Marrakesh.

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Helpful?
Thank zik911
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, Thank you for recomending the hotel, Iwill share your magnifique comment with all the staff and especially tha palais darkum staff which you had really apreciate them. We hope welcoming you again during your next visit in other to leave an other magnifique experience. Ahmed Benkirane, Hotel Manager

St Albans, United Kingdom
Reviewed 2 November 2014 via mobile

We stayed for a single night at the hotel as our flights were changed. Lovely hotel but exceptionally poor service. There were so many staff everywhere but all service (check-in, food, drinks) was so, so slow. We ordered drinks at the bar and despite 8 members of staff on either side of the bar, our order took 20 mins to...

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Helpful?
Thank JCollier_12
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear Guest, Please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would like to have more details about your experience in order to improve our service. Please can you send me on my personal email H3569-GM@sofitel.com your experience. I will be happy to...

Redhill
Reviewed 31 October 2014 via mobile

We are staying in the medina and wanted a pool day. I couldn't find much information online but plumped for this one as it was walking distance for us. It is a gorgeous pool area and we had a big sofa area and towels, cushions and parasol. It was 300dh each for the day and as you would expect the...

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Thank jgb9977
Nashville, Tennessee
Reviewed 26 October 2014

we stayed at the Sofitel for the first time, it's beautiful, many thanks to the beautiful Sofia for her honest smile and good humor, She has been taking care of us every morning (thank you for the specials) . thank you also to Said Abdou and Farah the hostess. very soon

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Helpful?
Thank Jack M
angmering
Reviewed 24 October 2014

Lovely hotel, lovely staff and amazing room. Not a good place if you have any mobility problems. No handrails on steps in hotel, outside pool toilets and in fact couldn't use pool as although steps down, nothing to hold on to if needed. However breakfast amazing and restaurant also good. Everything very clean but no hand basin in toilet and...

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Thank NanaWheeler
Brasschaat, Belgium
Reviewed 19 October 2014

Marrakesh has this Oriental flavour, and enjoys during okctober of a very pleasant climate. Sofitel has a very fine Hotel which really is worth staying at. The rooms are well maintained and luxurious,free WiFi, the whole of the Hotel complex is well maintained and the personnel is very helpful and polite...The restaurant serves breakfast/lunch and diner and has in the...

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Helpful?
Thank Anthony D
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

dear guest , Thank you very much for your magnifique comment wich I have really apreciated . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Ahmed Benkirane, Hotel Manager

Dubai, United Arab Emirates
Reviewed 15 October 2014

Sofitel Marrakech, was a wonderful experience. The property as a whole was truly well maintained The staff were welcoming and helpful, kind and efficient. It was a wonderful experience enjoying lunch during September by the poolside. The food was delicious and waiters courteous. We thoroughly enjoyed our 4 nights at this marvellous property and recommend people to experience this fabulous...

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Helpful?
Thank daytripper541
South Brunswick, New Jersey
Reviewed 14 October 2014

Room was very large and we had a spacious balcony and patio. Separate room for the toilet. Not nearly enough plugs, though. Very upscale. The main dining room was very very slow but breakfast and lunch in the Garden Room was wonderful. The pool looked nice but was a little cold but the seating area around it and in the...

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Helpful?
Thank Diane K

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Sofitel Marrakech Palais Imperial stands out as a landmark in the heart of Marrakech with a striking architecture inspired by Arabian-Mauresque palace. It is close to historical monuments including the famous Jema El Fna square and less than 15 minutes far from Marrakech Menara airport. Let yourself be carried away by the palace atmosphere which makes Sofitel an ideal place for a romantic or family getaway. ... more   less 

Additional Information about Sofitel Marrakech Palais Imperial

Address: Rue Harroun Errachid | Hivernage, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: €151 - €559 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Marrakech Palais Imperial 5*
Number of rooms: 207
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Also Known As:
Sofitel Marrakech Palais Imperial Hotel Marrakech
Hotel Style:
#26 Business Hotel in Marrakech
#65 Spa Hotel in Marrakech
#81 Luxury Hotel in Marrakech
#141 Family Hotel in Marrakech
#189 Romantic Hotel in Marrakech
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Marrakech Palais Imperial staff and other travellers.
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Questions? Get answers from Sofitel Marrakech Palais Imperial staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Ask for a room that is in an isolated area.”
John52342, 1 Mar 2017 | Read review
“We loved our room whoch was very quiet, clean and comfortable.”
, 31 Jan 2017 | Read review
5 of 5