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Eden Andalou Hotel Aquapark & Spa

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Eden Andalou Hotel Aquapark & Spa
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3,969 Reviews from our TripAdvisor Community

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Showing 1,555: English reviews
London, United Kingdom
Reviewed 4 days ago NEW

Helpful staff. Room clean and we'll kept. Food was excellent both in presentation,quality and good variety. Entertainment staff really good and hard working. Thoroughly recommended for families or couples and the blend of nationalities made it even more enjoyable. Dr Wendy and Richard

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Helpful?
2Thank power2connect
EdenAndalouY, Sales Promotor at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear Guest, Sunny greetings from Marrakech. First of all, we would like to thank you for your choice of our hotel for your stay in Marrakech and second for your time you dedicated to write this review after your experience. We are delighted to read your positive comments on the services of our staff, our foods, and our spacious rooms,....

Kent, England
Reviewed 6 days ago NEW

On arrival at the hotel we were greeted by a very friendly porter who took our luggage into reception. We were welcomed by by a very good English speaking receptionist.After all the formalities we were escorted to our room by the Porter who explained how to work the heating/air conditioning. The room, although a little " tired " looking was...

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Helpful?
1Thank davidkent
EdenAndalouY, Sales Promotor at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear David, We are humbled and honored by this positive comment on our hotel Eden Andalou 5* Aquapark & Spa, and we thank you for sharing. We are so delighted to read that you enjoyed the cleaness of our hotel, the variety and the quality of our buffet and all our facilities. Our teams are working every day with passion...

Fakenham, United Kingdom
Reviewed 1 week ago

We had a fantastic time. The food was great and the rooms lovely and clean. They even had part of the aqua park open where the pool was heated, even though it said when booking that it would be closed in low season. A special thank you to Saad and Mamadu, the animateurs, who truly made our holiday with their...

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Helpful?
3Thank tash051172
EdenAndalouY, Sales Promotor at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear Guest, Sunny greetings from Marrakech :) You are totally in tune with our concept ''our kids (7 & 10 ) where all to happy to join in in all the different activities on offer, while mummy and daddy lounged around the pool..'' We will share your positive comments with our team members who take pride in delivering a high...

Reviewed 1 week ago via mobile

We are just about to leave Eden after a wonderful stay. For the price we paid it more than exceeded our expectations. Have we been to swisher all inclusives? Yes, but weve also been charged a lot more. The staff are lovely and friendly, the food is good quality (and changes daily, other than the staples of the pasta station,...

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Helpful?
3Thank Adam J
EdenAndalouY, Sales Promotor at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear Adam, Sunny greetings from Marrakech. First of all, we would like to thank you for your choice of our hotel for your stay in Marrakech and second for your time you dedicated to write this review after your experience. We are delighted to read your positive comments on the services of our staff, our foods, and our spacious rooms,...

Leeds, United Kingdom
Reviewed 1 week ago via mobile

I visited here with my family 2 adults/2 kids age 9 & 12. We checked in on New Year's Eve with no issues. Our first room was a downstairs family suite 131- if you're travelling in the winter months I would recommend a room upstairs as the downstairs ones are freezing! Our neighbours were ridiculously noisy from midnight to 3am...

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Helpful?
2Thank J K
Stoke-on-Trent, United Kingdom
Reviewed 2 weeks ago via mobile

We had the best time at this hotel, the staff were so polite and fun. We felt at ease and relaxed our whole holids, the children loved it too. The surroundings and views of the hotel are amazing. The rooms are a very good standard and were very comfortable for myself and children. We are having seriouse holiday blues and...

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Helpful?
1Thank 835terrianneh
EdenAndalouY, Sales Promotor at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear Guest, We are humbled and honored by this positive comment on our hotel Eden Andalou 5* Aquapark & Spa, and we thank you for sharing it. We are so delighted to read that you 'had the best time'' with us. We are glad that you enjoyed our service, your room and each part of our peaceful place. Our teams...

London, United Kingdom
Reviewed 2 weeks ago

I have been meaning to write this review since I came back in early November 2016 but have not had a chance to put into words just how appalled I was with the service of this hotel, despite booking having read the rave reviews on tripadvisor. Firstly, there were 15 of us and we booked 5 rooms on an all...

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Helpful?
1Thank achy3853
EdenAndalouY, Sales Promotor at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear guest, On behalf of the 250 employees of Eden Andalou Aquapark & Spa, we thank you for your comments and statements that you have made for our Resort and would like to answer you point by point in order to enlighten our readers and future customers. We regret not having met your expectations for the points you mentioned ,...

Richmond, Australia
Reviewed 2 weeks ago

Its large, and appears nice from the outside. The service, food and staff, are incredibility poor and rude. The gym isn't complementary, i was lectured regarding taking an apple with me out of the breakfast restaurant, and told to eat it within the restaurant or return it. The Hotel room card, broke and told i would have to pay for...

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Helpful?
3Thank Nathan_Hill
EdenAndalouY, Sales Promotor at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear Nathan, Thank you for sharing your experience at Eden Andalou Aquapark & Spa with us on TripAdvisor. We regret not having met your expectations that we explain: The keys of the room are not chargeable, we ask for a deposit of 5 € which is deducted from the invoice when you return the key to the reception at the...

deal kent
Reviewed 3 weeks ago

we loved this hotel , it was really friendly, rooms nice and spacious, everywhere was spotlessly clean and food very nice . christmas eve was very special , with camels, donkeys and even santa !!!! we were made to feel like kings and queens , with roses , decorations, a fabulous meal and wonderful entertainment by the team , thankyou...

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Helpful?
1Thank lesleyroberts
EdenAndalouY, Sales Promotor at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear Lesley, A big thank you for those lovely words concerning the Eden Andalou 5* Aquapark & Spa. We are glad that you enjoyed our service, our special christmas day and each part of our peaceful place! And we are very happy that you appreciated our great city and its amazing culture. We hope to have the pleasure to welcome...

Houston, Texas
Reviewed 3 weeks ago

If you have a family, this would be a decent place to stay...food is very average, rooms are basic...There is a waterpark and that might be a fun family attraction....There is nothing within walking distance either so plan to have some sort of transportation.

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Helpful?
Thank ddivey
EdenAndalouY, Sales Promotor at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear Guest, First of all, we would like to thank you for your choice of our hotel for your stay in Marrakech and second for your time you dedicated to write this review after your experience. We regret that you did not find our buffet to your liking. We receive an average of 400 guests per stay and we try...

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Babysitting
  • Shuttle Bus Service
Official Description (provided by the hotel)
Featuring 3 outdoor swimming pools in the Andalusian-style gardens and a 1600 m² spa is this environmentally-friendly hotel. It is 4 km away from Marrakech airport and offers views of the Atlas Mountains. The 250 suites spread over six riads and surrounding beautiful flowered patios. Domes carved stucco, zellij, white marble and Bohemian crystal dominate the 2 lounges, Oriental and Andalusian. They are equipped with a flat-screen TV, minibar and a balcony with views of the garden or mountains feature in the air-conditioned. Each modern suite has a separate seating area and a marble bathroom, free safe and Wi-fi. A hotel downtown, Andalusian Esplanade faces the gardens and 2 pools the Majorelle 25m long heated in winter, white pool 35 meters long lined with its wooden deck Teck. Atlas summits are facing you. Many bars and restaurants surround the Esplanade: The Fez (Moroccan restaurant), the international Atlas restaurant, the Mimosa pool bar and the Jazz Bar open alternately. Adjoining Aquapark offering over 17 slides and attractions (open from 01/04 to 31/10). The hotel has beach volleyball, basketball, mini football and ping pong courses. You can purchase souvenirs from the on-site gift shop, and Wi-Fi access is available throughout the hotel, including rooms. At an extra charge, additional facilities include a hairdresser, a fitness centre with coach and baby sitting service. A Kids Club offers entertainment in summer. Free transfers are provided to/from Jamaa El Fna Square is 5 km away. ... more   less 

Additional Information about Eden Andalou Hotel Aquapark & Spa

Address: Km 4, route d'Amizmiz, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: €80 - €209 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Eden Andalou Hotel Aquapark & Spa 5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Eden Andalou Spa And Resort
Eden Andalou Marrakech
Eden Andalou Hotel Marrakech
Hotel Style:
#137 Spa Hotel in Marrakech
#150 Luxury Hotel in Marrakech
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Questions & Answers

Here's what travellers have asked, with answers from Eden Andalou Hotel Aquapark & Spa staff and other travellers.
266 questions
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Questions? Get answers from Eden Andalou Hotel Aquapark & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go.”
 of 5 bubbles achy3853, 31 Dec 2016 | Read review
“Avoid... The customer service is poor.”
 of 5 bubbles Nathan_Hill, 29 Dec 2016 | Read review
“the biggest rooms ever seen in a hotels... all rooms are big and great”
 of 5 bubbles abour764, 8 Dec 2016 | Read review
“Ask to be far away from the disco (avoid room 360 !)”
 of 5 bubbles 935mirandam, 17 Nov 2016 | Read review
“You don't need to choose between family and standard there is no différence except the price”
 of 5 bubbles felkhaz, 23 Oct 2016 | Read review
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