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About
3.5
#57 of 163 hotels in Fez
Location
Cleanliness
Service
Value
The Ibis Moussafir Fès hotel is located a few minutes from the centre of Fès and the magnificent Médina, a universal heritage retracing the history of the Moroccan dynasties. 40 m from the railway station and 12 km only from the airport, the hotel has 123 air-conditioned rooms and a meeting room for organising seminars and conferences. Guests have the use of a garden with a swimming pool, a bar open 24/24, a restaurant and parking. Tennis courts close by. Golf 15 km away.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Green
Modern
Languages Spoken
English, French, Arabic
Location
Avenue Les Almohades Place de la Gare, Fez 30000 Morocco
Hotel Ibis Fes
1,117 reviews
Getting there
Somewhat walkable
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The ACCOR Ibis hotel in Fes is good one and well located but when it comes to the staff there is a problem. I asked for the invoice, I could not get the right one because the person at 7 morning did not have the form. It was printed on a simple paper sheet with no references. I sent an email asking them to send it to me, they have not replied. I Will not come back to this hotel, I prefer to go to IBIS BUDGET Fes where staff is very nice, helpful and polite.
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IBISFES, Manager at Hotel Ibis Fes
Responded 3 Jan 2020
It is with particular attention that we are aware of feedback following your stay at ibis Fes.Nous present you our apologies for the inconvenience encountered and we thank you for taking the time to write to us, we are very keen to offer quality services to our customers, to improve feedback we are very valuable. The hotel management was informed immediately of your remarks. She alerted the whole of his team in order to avoid recurrence of the situation. Despite this incident, we hope to keep your confidence and remain at your disposal. Waiting to welcome you soon in an Ibis hotel, please believe, Madam Sir, the expression of our feelings the best.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ibis is located right on the station square. The furniture is standard for the ibis chain, but there is no safe, no kettles. There is no dispenser in the bathroom, only a bar of soap and two sachets of shampoo. A modest breakfast - egg porridge, yogurt, juice. The best thing about the hotel is the small indoor garden and swimming pool.
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Date of stay: July 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This Ibis is right next to the train station at Fes, but unfortunately this means you are a couple of miles from the old medina and it is therefore either a long walk or cheap taxi ride. A taxi ride one way should cost about 10 Dh if the taxi has a meter. There isn't much in the vicinity apart from a few local shops and basic cafes, (although there was a good cafe actually in the train station which gave you a good view of Fes from its terrace). The rooms do need updating but are not too bad. The staff were quite pleasant and breakfast was fine.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mohamed AGALIDE, General Manager at Hotel Ibis Fes
Responded 22 Feb 2024
Madame/Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à ibis Fes. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs.
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The hotel is very excellent in terms of location and cleanliness. The staff were all great, my choice was very great. The staff was at the top of taste, very very papery, respectful and well-kept, especially the wonderful, beloved and the most amazing reception Imane it's a beautiful person
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IBISFES, Manager at Hotel Ibis Fes
Responded 21 Jan 2020
Thank you for your feedback following your stay at ibis Fes. It is with great pleasure that we receive your compliments. Also, we will certainly share your comments with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service. Waiting to welcome you again, we pray you to believe, Madam / Sir, the expression of our feelings the best.
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I spent a very comfortable night at ibis hotel. The receptionist gave me a very nice room on the swimming pool, so the view was nice and there was no noise. Moreover, i had a drink in the bar. It was so nice and the waiter was so friendly
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The only positive note that I can make about this hotel is the location. If you arrive/depart by a train, then it is quite convenient. Other than that, I can’t recommend this hotel. It looked and felt very run down, without a proper maintenance. My room (the standard room) only had 3 wire hangers, the bathroom had broken hooks, reminders of the cheapest repairs everywhere, and the water drain in the shower was clogged, TV channels quality reception looked like in 1970s, there was no hot water one morning. Walls are thin, noise travels quite a lot. My room faced the common area next to the pool with tables and chairs. Some guests strangely decided to sit there and socialize at 2 am at night, and of course I could hear everything. Breakfast was more or less average, but many dishes were cold. It was not my first stay at Ibis property. But it was the worst. Stay away.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice old hotel in the city center of fes. Very close to train station. Nice and friendly personnel. I love the old fashioned elevator. Beautiful garden and nice pool. No free bottled water. The bed smell cleaned chlorine wash musty bedsheet.
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Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I spent three days at ibis fez. It was the best days i spent in my trip in Morocco. The stuff of the hotel are very friendly and helpful, especially the reception stuff because my check in was very fast and they gave me the room that i expected.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IBISFES, Manager at Hotel Ibis Fes
Responded 29 Feb 2020
Thank you for your feedback following your stay at ibis Fes. It is with great pleasure that we receive your compliments. Also, we will certainly share your comments with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service. Waiting to welcome you again, we pray you to believe, Madam / Sir, the expression of our feelings the best.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There were works in the corridors wich made it quite dusty and messy outside the rooms. Room needs refresment as well. No towels even after requesting them. Had to go back to reception twice to get the towels.Breakfast was ok but very basic. Lovely garden and pool area.
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IBISFES, Manager at Hotel Ibis Fes
Responded 6 Feb 2020
Thank you for your feedback following your stay at ibis Fes. It is with great pleasure that we receive your compliments. Also, we will certainly share your comments with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service. Waiting to welcome you again, we pray you to believe, Madam / Sir, the expression of our feelings the best.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked 3 rooms. This is the worst Ibis of all. Very dirty rooms, filthy towels and no bathroom products. Very rude staff at the front desk. Manager is absent and when present, is defensive has no customer service skills. The front desk forces clients to pay cash, claiming that the card machine doesn’t work or because there is no internet. This is a common way to avoid taxes and being non-transparent in finances. Absolutely a place to avoid. There are many other good hotels in the city of Fez, but absolutely NOT IBIS-Fez.
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Date of stay: June 2022Trip type: Travelled on business
Room Tip:Avoid this hotel absolutely!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Fez area.
PRICE RANGE
€49 - €56 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ibis moussafir fes hotel fes, accor moussafir fes, ibis fes
LOCATION
MoroccoFèz-MeknesFez
NUMBER OF ROOMS
123
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Which popular attractions are close to Hotel Ibis Fes?
Nearby attractions include Cooperative Artisanal de Fes (0.9 km), Palais El Mokri (0.7 km), and Centre de Formation Dans le Metiers de l'Artisinat (0.9 km).
