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4.5
#29 of 163 hotels in Fez
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
For business or pleasure, enjoy elegant accommodations and exceptional service at Fes Marriott Hotel Jnan Palace. Our city centre hotel in Fes, Morocco offers a premier setting for work or play, with outstanding amenities like deluxe bedding and high-speed Internet access combining with a perfect location for an enjoyable stay.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Fes Marriott Hotel Jnan Palace emerges as a favorite for its vibrant elegance and live music, creating a stylish ambiance that guests adore. Many enjoy the range of amenities including the pool, restaurants, and gym, despite occasional hiccups with in-room features and spa services. The hotel's cleanliness is lauded, with spotless rooms and pristine common areas.
While service is generally well-reviewed for its friendliness, there have been rare mentions of sluggishness. Nestled in a convenient location, the Marriott offers a tranquil retreat with spacious rooms, although some may find the decor a touch outdated.
Location
Convenient
Atmosphere
Elegant
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed
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I would highly recommend to everyone to choose Marriott for the stay in Fes!
Services: 1. With no problem the staff added an additional person to the room (bthw, 300 MAD for extra person per night) 2. All I needed (towels, bathrobes, cutlery, Moroccan tea) was delivered to my room immediately. 3. I’d like to point out that there was an iron and an ironing board, bluetooth speaker with alarm clock in the room.
Welcoming and careful staff:
I decided to celebrate my birthday here and it was the best decision, as from the doorway the staff was extremely attentive and polite to me and my cousins.
It’s the best service I’ve ever experienced. Owing to Fatima, Manal and Abdeltif from the guest service the stay was exceptionally comfortable. They carefully helped me with all the questions about the accommodation, city sightseeing, transportation, dining and so long and so forth. They organized for us a guided tour (250 MAD for half a day).
The friendly personnel congratulated me with the big delicious chocolate cake twice! Fatima and Manal decorated the room, thank you for being so attentive :)
Restaurants: In the evening we dined and wined at Mont Libanon restaurant, the service, food and entertainment (live music, belly dance) were great, special thanks to Chfira, he cared about our comfort and wellbeing benevolently.
Location: Using taxi we got to Medina for 15 minutes including catching a car. There are many cafes for breakfast and coffee but we couldn’t find any restaurants with good Moroccan cuisine around the hotel, but there are several good restaurants inside Marriott.
All in all, the stay at the Fes Marriott Hotel was excellent!
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FESMARRIOTT, General Manager at Fes Marriott Hotel Jnan Palace
Responded 16 Feb 2020
Dear Katherina_ww, I am delighted to hear that you found the hotel comfortable and the service excellent. We at Marriott Jnan Palace Fez strive to provide all our guests with the highest standards of service at all times and I am proud to hear that our associates ensured a pleasant stay for you. Once again thank you very much for taking the time to share your experience on TripAdvisor and we look forward to welcoming you back. Kind regards, Mustapha Itani General Manager
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I was in Fes Marriott on 28 & 29Jan2020 with a group from Singapore. We had 2 nights stay with dinner included. The service at reception was very good and earnest, however, the housekeeping team really needs a good brush up in attending to needs of clients in related amenities matter.
The dinner at Dolce Vita Restaurant serves good Salmon main course and excellent Chicken Consome. The team of staffs - Salma, Yassine Fzain, Zinab, Atmani Ihan, Issam are all very dedicated team serving us. Super flexible and accommodating in the clients' needs. Well done!
Once again thanks and best regards Tan from Singapore
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FESMARRIOTT, General Manager at Fes Marriott Hotel Jnan Palace
Responded 16 Feb 2020
Dear Kosytan, I am very pleased to hear you enjoyed your stay with us and that you appreciated the service of our Associates from both the Reception and Restaurant teams. I have passed on your feedback to the Housekeeping Manager and We will make sure these issues does not occur in the future. We hope we can welcome you back very soon. Should you have any request for a future stay in Fez, I would be pleased to personnaly assist. Thank you again for sharing your review and for staying at Marriott Jnan Palace Fez. All the best, Mustafa Itani General Manager
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The hotel is geat and the location is just perfect as it’s in the middle of the city center.. for us as a family it couldn’t be better…The rooms are very nice, clean and well refurbished… all the staff are very polite and friendly but unfortunately the service is very slow, probably not verywell trained as they see us sitting but they hesitate to come and ask if we need anything especially breakfast time when they know we are there to eat .. the tables are never well set .. if somebody leaves they never come tidy and set the tables for the new commers and found this very frustrating especially during covid times they should be extra careful about things like that. The food at lunch and dinner is not at all good for a 5star hotel, we order something and we get something similar but not what’s described in the menu.. to be honest never tried the dolce vita after the bad experience in the other restaurant so didn’t want to risk it again.. the pool is very big and clean but I guess they should add a bit of ambiance into it like playing music.. and maybe in the evening as well as it’s soo quiet and kind of boring maybe when people are here for holidays so they need some summer holiday vibes.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mohamad Daher, Guest Services / Front Office at Fes Marriott Hotel Jnan Palace
Responded 21 Oct 2021
Dear Valued Guest Thank you very much for your wonderful score and Comments. I hope that you will be back again very soon to Marriott Fes Jnan Palace and enjoy another memorable stay with us Regards Mohamad Daher Director of Operations
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Whilst the hotel is older, it's quite spotless and the staff tries hard to please. However in the month of February, the chilled water supply to the fan coil units in the rooms is turned off leaving the rooms hot!! When we complained about the heat they suggested turning the heat off, which made the rooms even stuffing, or leaving balcony doors open. We were a group of 8 rooms/16 pax and pretty much not happy!! Turning off aircon, for a Marriot is not acceptable by Marriot standards, least so in these days of Carona Virus where proper air circulation is vital! Shame on Marriot senior management that took thos decision!! Dinyar Gai
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FESMARRIOTT, General Manager at Fes Marriott Hotel Jnan Palace
Responded 27 Feb 2020
Dear Dinyar G, Thank you for sharing your review with us on Tripadvisor regarding your recent experience at Fes Marriott Jnan Palace. We sincerely apologize that the service was not up to your expectations, and we assure you that your feedback is shared with the management team in an effort to improve our quality of service. We are also very happy to read that you liked the friendly attitude of the staff. We will take actions to avoid such inconveniences from occurring again in the future and we thank you for taking the time to leave your comments. I hope to have the opportunity to welcome you again at Fes Marriott Jnan Palace. Yours sincerely, Mustafa Itani
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An amazing hotel that beautifully combines the Grandeur of the Arabian culture with the refined style and elegance of a Parisian Hotel. The lobby, common areas and restaurant are all over the top beautiful and elegant. The staff was amazingly hospitable.
The rooms are very well equipped and designed. As a Marriott Platinum member, I was fortunate to get an upgraded room although the reservation was through the group tour company. Not something I was expecting necessarily but highly appreciated it. The operations manager, Ali Nafissa, was at the front desk when we arrived and greeted the Platinum members personally. Again, given that we were traveling with a moderate priced travel tour group, that really set the tone for the entire stay.
Food in the restaurant was amazing. Ordered grilled fish with vegetables and it was perfectly cooked and the servers were extremely attentive. Shortly after our order was entered, a large group arrived and the staff of course went into action to make them all feel welcome and comfortable, and yet, we were not ignored at all.
The Hotel is perhaps the only hotel that has a security check at the front and all cars are checked under the car and trunk for security issues. Adds to the comfort as a guest that the hotel keeps your security front and center.
I left a thank you note for the General Manager and the Operations Manager and they both graciously responded by email thanking me for the note. Highly unusual from a hotel of this caliber. Just goes to show how well an operation is managed and how they have redefined the word “Hospitality” in a highly competitive business.
I will definitely be back. Not only do I love Fes, but this hotel feels like a true luxurious vacation tucked a few yards away from the Champs Elysees of Fes. How cool is that!
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Date of stay: February 2020
Value
Cleanliness
Service
Room Tip:The place is a run like a well oiled machine and the staff is very gracious and hospitable. Ask...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ayoub EL Hani Chahir, Guest Services / Front Office at Fes Marriott Hotel Jnan Palace
Responded 11 Nov 2020
Dear Valued Guest, Thank you for staying with us and for sharing your wonderful experience. We are delighted to read that you enjoyed the facilities and the service. Your kind words are highly appreciated, especially your recognition towards our associates. Our teams are looking forward to the pleasure of welcoming you back to Marriott Jnan Palace Fez for another memorable experience. Kind regards, Ayoub El Hani Chahir Guest Experience Manager
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The Fes Marriott Hotel is strategically located, and offers impressive spaces to accommodate meetings and other events.
Not only was I really impressed by the excellent suite accommodations and the service quality provided, but I liked most how the hotel staff conduct themselves, in a professional, attentive and friendly manner.
And here I wish to pay a particular tribute to Mr Ayoub EL Hani, who was there to attend to the finest details of all our needs and wants.
A really unique feature is that the hotel has a team of extremely experienced and well-seasoned staff who have been there for quite some long time, and who are smart enough to understand their guests’ needs, preferences and special requirements and know exactly how to keep them happy and make them want to revisit.
If I have a comment it is that the outdoor restaurant’s poor service quality should be a matter of concern, and special effort is needed to improve it.
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Date of stay: October 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ayoub EL Hani Chahir, Guest Services / Front Office at Fes Marriott Hotel Jnan Palace
Responded 11 Nov 2020
Dear Valued Guest, Thank you for staying with us and for sharing your wonderful experience. We are delighted to read that you enjoyed the facilities and the service. Your kind words are highly appreciated, especially your recognition towards our associates. Our teams are looking forward to the pleasure of welcoming you back to Marriott Jnan Palace Fez for another memorable experience. Kind regards, Ayoub El Hani Chahir Guest Experience Manager
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They really made us felt special. Boutaina from Guest relations elite supervisor, showed us to our room, and give us an overview of the hotel. We booked two rooms, 1 with points, and another we paid cash. We got upgraded to a suite and it was gorgeous. The hotel was clean, the pool was nice, even thought it was Nov and freezing, our kids still went in the pool and had a blast. The breakfast was good, but not as good as Le Meridien N'Fis or some of the riads that we've stayed at. The hotel is not really centrally located, it's not near the medina. So we had to take taxis to go to most places. Definitely newer and grander than N'fis. And everyone was so friendly and helpful. Btw, the petit cabs in fes only take 3 ppl, it makes no sense to me at all. So, if you're with a large group, you're better off booking a driver for the day.
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Date of stay: November 2019
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ayoub EL Hani Chahir, Guest Services / Front Office at Fes Marriott Hotel Jnan Palace
Responded 11 Nov 2020
Dear Valued Guest, As a contributor, on trip advisor I thank you for posting your review for Marriott Jnan Palace Fez. It was a pleasure to have you as our guest and we are happy to read from your comments that you appreciated our Service. Your kind feedback is very much appreciated and we look forward to welcoming you back again soon. Kind regards, Ayoub El Hani Chahi Guest Experience Manager
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I don’t usually leave a review but I thought the manager and hostess at Mont Liban Restaurant at Fes Marriott deserved to be recognized. We stayed at Fes Marriott to celebrate my birthday and was very surprised by the personal attention and care given to me and my fiancé by Mr. Belford and Ms. El Bakkali at the Mont Liban restaurant. These amazing duo went above and beyond their service and had arranged a wonderful surprise party for me and had me dancing with their belly dancer which I thought was an incredible and very memorable experience! not to mention the personalized birthday cake with my name on it and the very lively happy birthday songs played by their in-house band which had everyone in the restaurants singing and clapping! It was truly a remarkable and an unforgettable experience!!! My fiancé (now my husband) are planning to come back in the near future. Thank you Hassan and Hind for a superb and top-notched service! The two of you epitomize what an outstanding customer service experience should be and our hats off to both of you!!!
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Date of stay: September 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ayoub EL Hani Chahir, Guest Services / Front Office at Fes Marriott Hotel Jnan Palace
Responded 11 Nov 2020
Dear Valued Guest, Thank you for posting your review on Trip Advisor. It was a pleasure to have you as our guest at Marriott Jnan Palace Fez and we are happy to read from your comments that you very much enjoyed your stay. Your kind feedback is very much appreciated and we look forward to welcoming you back again soon. Kind regards, Ayoub El Hani Chahir Guest Experience Manager
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Jnane Palace was simply amazing and it was the people who made our experience so special for us. We spent a week in the hotel which was lovely, clean and looked beautuful! Rashind the porter welcomed us so warmly and helped with our baggage, ensuring we knew where everything was in the room and gave us tips on where to go to eat was great! We were checked in by the lovely Medhi who was always smiling when ever we saw him.
Make sure to try the Italian Restaurant Dolce Vita as it was lovely and relaxing and we were looked after so well by Salma who gave us tips on where to go outside Fes. My mum was explaining to Salma about a delicious Mille-feuille she had eaten from a local bakery, my mums favourite dessert and so Salma organised with the pastry chef, Abkaden and he freshly made us 2 gorgeous Mille-feuille for the next day, especially for us! It was an amazing surprise! So thank you so much 😁 and thanks to Yassine for cooking the wonderful food for us and to Salma, Laila and Ouardi for serving, looking after us and making sure everything was all good!
We had breakfast every morning and the first day I wanted to try some Moroccan food but was a little anxious but then came Badha and he explained it all to me and brought me over some Moroccan foods to try and I have a lovely first bteakfast so thanks Badha for pushing me to try something new, and for teaching me how to pour the delicious Moroccan tea! Fatima was also amazing, making sure I had my coffee and everything was all good!
A special thanks to Najim who always made us feel wecome, chatted to us and helped organise our trips, he also helped get us a taxi and helped mum to the cash point so thanks for your extra special attention! Youssef also helped on the last couple of days for trip booking and both making sure we had Zach the tour guide everytime as he was so lovely and spoke brilliant English.
A special thanks to Ayoub and Youssef from the restaurant who always took the time to chat to us and made us feel so welcome!
I decided to have some spa treatments as a treat and it was definitely worth it! Soo relaxing and Kaoutar was so lovely who helped me decide what to have and book. Armenia gave me my first Hamman scrub, nice and relaxing and then Oh gave me a great massage, both ladies were caring making sure I was comfortable and very chilled out! I would want Oh to give me all my massages for the rest of my life if I could! She was very good!
As you can see it's the people that truely made me and my mums experience that extra special! We had a wonderfull time and cannot recommend Jnane Palace enough. When we come back to Fes we will stay only here, so a massive thank you again to all the staff, your hard work pays off. Can't thank you all enough! 😁
Rebecca and Mum
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ayoub EL Hani Chahir, Guest Services / Front Office at Fes Marriott Hotel Jnan Palace
Responded 11 Nov 2020
Dear Valued Guest, Thank you for staying with us and for sharing your wonderful experience. We are delighted to read that you enjoyed the facilities and the service. Your kind words are highly appreciated, especially your recognition towards our associates. Our teams are looking forward to the pleasure of welcoming you back to Marriott Jnan Palace Fez for another memorable experience. Kind regards, Ayoub El Hani Chahir Guest Experience Manager
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Beautiful hotel and the room itself was fantastic, spacious & comfortable. Cleaners did a great job everyday. Everyone was super polite & always making sure we were catered too. A couple of down sides were the rates of the excursions to cities (we did Ifrane 1000MAD & Chefchaouen 1700MAD) which were quite expensive considering the driver didn't speak English and so just picked us and waited to take us back. On top of that he asked us for 2000MAD when the trip cost 1700MAD.
I'd like to especially thank Manal & Nijam from the concierge services for all their help, they did a great job in organising the activities in our trip and were both a great point of contact. Also would like to thank Fatimah who would see to us at breakfast everyday, always making sure we had everything we needed. Thanks so much everyone! x
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Date of stay: March 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mohamad Daher, Other at Fes Marriott Hotel Jnan Palace
Responded 25 Apr 2022
Dear Valued Guest, Thank you very much for your wonderful score and Comments. I hope that you will be back again very soon to Marriott Fes Jnan Palace and enjoy another memorable stay with us Regards Mohamad Daher Director of Operations
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"Plenty of parking. Pharmacy and small shops closeby. 3-5 walk and you are on the main street there are many coffee shops, banks, money exchange, kids entertainment "
There are more places to choose from in the Fez area.
PRICE RANGE
€133 - €179 (Based on Average Rates for a Standard Room)
LOCATION
MoroccoFèz-MeknesFez
NUMBER OF ROOMS
244
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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