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Oum Palace Hotel

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185 Reviews from our TripAdvisor Community

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Showing 53: English reviews
Reviewed 29 March 2016 via mobile

I don't submit reviews often, and the ones that I have submitted have all been positive...But I feel so strongly about our time at the oum palace and the negative experience we had that I felt it necessary to add to the collective here on trip advisor. Bottom line: this was the worst customer service that I have experienced in...

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Thank Tom S
Washington DC, District of Columbia
Reviewed 23 October 2015

We had booked 2 rooms for our last nite in Morocco. We had confirmed the day before. Upon arrival - we were told there was only one room left and we would have to share. My travel companion snores heavily - we have had 2 rooms the entire trip. Riads that were smaller but committed to keeping the reservation we...

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1Thank Lori S
Perth
Reviewed 6 August 2015 via mobile

Stay away if you wish to sleep. This place is noisy, dirty and not maintained . Our first night in Casablanca. We moved twice during the night trying to get away fro rattling air conditioners, filthy carpet, peeling wallpaper and yelling and screaming in hallways,. It is dark and dingy. The whole place needs either a good scrub or upgrade....

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2Thank Debbieperth
Cape Town, South Africa
Reviewed 3 June 2015 via mobile

This hotel is well located and was quite pleasant - the room and bathroom were clean; the bed was comfortable. The wifi was good. Staff was pleasant and helpful. The breakfast buffet was delicious. It had a large variety of food including cereals, tea, coffee, milk, eggs, pastries, bread and fruit. The hotel was generally quite comfortable and pleasant.

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4Thank Abeda I
Geneva, Switzerland
Reviewed 16 May 2015 via mobile

The advertisement on booking is showing huge discount on that hotel... The real value is not more than 55 to 60 usd. It is old, internet was not wotking in my floor and no alcohol ... The sevice and the location are good, very clise to the souk.

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1Thank Amédée S
Grand Casablanca Region, Morocco
Reviewed 9 May 2015

I did not stay at the hotel, but went there for the SPA. It was absolutely terrible. Poor customer service. Waiting time beyond acceptable. The lady literally destroyed my eyebrow (wax). No consideration for the pain + disgusting result. I'm guessing she never received actual training for that. I kind of look terrible, hopefully it will grow back ....

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1Thank Céline M
Copenhagen, Denmark
Reviewed 3 March 2015 via mobile

I stayed one night at this hotel for a business trip. If you can try to get a room at the back of the hotel as the front is very noisy. The service was friendly, the breakfast ok and the room only so so. Wi-Fi was free and fast.

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1Thank Kim A
Zurich, Switzerland
Reviewed 8 November 2014

Taking a tour through Morocco, our group met for the first night at Oum Palace. I was not impressed. Although the location was good and everything was clean, it felt like a city-centre business hotel rather than a location to experience Moroccan culture. Rooms were clean, bed was comfortable, wifi reception was fine, although the bathrooms were very cramped. Breakfast...

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1Thank GregCutler
Zagreb
Reviewed 16 September 2014

I am surprised to see so many bad reviews for this hotel. There was absolutely nothing bad about our experience with this hotel. We did only stay one night, but the food tasted good (not too much choice for a vegan, but that is quite common), beds were comfortable, room was clean. No objection to the staff, they were very...

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2Thank Snica
Shanghai, China
Reviewed 18 July 2014

It was the first hotel I lived in after arriving in Morocco, a normal, clean, traditional place. although the rooms were a little bit tiny. The hotel offers a very good breakfast and its location is in the center part of the city. So you can see many restaurants, different shops on the street.

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5Thank Silvia J

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
Things to do
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Oum Palace hotel remains devoted to your satisfaction, at your arrival you will appreciate the warmth and natural conviviality of our services, rooms, restaurants gastronomy and buffets, sauna, hammam, massage, fitness centre, etc……. ... more   less 

Additional Information about Oum Palace Hotel

Address: 12 Rue Kamal Mohamed, Casablanca 20000, Morocco
Region: Morocco > Grand Casablanca Region > Casablanca
Price Range: €69 - €134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oum Palace Hotel 4*
Number of rooms: 101
Reservation Options:
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Hotel Style:
#24 Spa Hotel in Casablanca
#37 Luxury Hotel in Casablanca
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if there are rooms with consistent water temperature in the shower?”
 of 5 bubbles Treece_MN, 24 Feb 2017 | Read review
“no advise.”
 of 5 bubbles R9598CWdavidm, 22 Feb 2017 | Read review
“Request for a corner room on the higher floors”
 of 5 bubbles BlueMountain1, 22 Feb 2017 | Read review
“Ask for a room with a view”
  • One of the
 of 5 bubbles Mr_Ice_Ali, 19 Feb 2017 | Read review
“Room at top floor seems to be good.”
 of 5 bubbles Shahariar-BGD, 27 Jun 2016 | Read review
5 of 5