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Traveller (116)
Room & Suite (33)
Dining (8)
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Overview
  • Excellent28%
  • Very good36%
  • Average25%
  • Poor6%
  • Terrible5%
Travellers talk about
“sized bed”(4 reviews)
“soccer game”(2 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
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Reviews (304)
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26
42
43
10
12
Show reviews that mention
All reviewslarge tour groupssized bedsoccer gameunited nationsrooms are nicecentral hotelone night staylarge bathroombusiness tripbreakfast and dinnerwould definitely stay here againthe wi fiwalking distancenice breakfastthe hotel staffnice staythe ground floor
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1 - 5 of 133 reviews
Reviewed 2 days ago

I had a seminar in Casablanca for three days. So i went to Kenzi Basma accompanied with my wife. They sent a taxi at the airport but the driver don't talk english or french and his two mobile phones rang all the way to the...More

Thank kevinchuttur
Response from KenziHotels, Sales coordinator at Kenzi BasmaResponded yesterday

Dear Guest, We thank you for having taken the time to give us an evaluation of your stay. I’m very sorry to hear that your stay did not meet your expectations. All your comments help us improve our service. We reassure you that your complaints...More

Reviewed 4 days ago via mobile

The room was basic, but clean. Bathroom was not the greatest design the over head shower didnt really work. The hand held one was fine, but then flooded the bathroom. The location was handy & breakfast was good - although seems to take a while...More

Thank Naomi B
Response from KenziHotels, Sales coordinator at Kenzi BasmaResponded yesterday

Dear M Naomi, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of our hotels....More

Reviewed 5 days ago

the hotel is very average one. it is not very clean and matenanse is very poor. the rooms the bath and the sheets are not clean .breakfast and diner was o.k. the staff is polite and willing to help. not a place to come again.More

Thank yehudab2015
Response from KenziHotels, Sales Coordinator at Kenzi BasmaResponded 4 days ago

Dear M Yehudab, We thank you for having taken the time to give us an evaluation of your stay. I’m very sorry to hear that your stay did not meet your expectations. We reassure you that your complaints will be shared with the entire staff....More

Reviewed 1 week ago via mobile

After staying at this hotel with a large tour group, we booked a room on our own when we extended our stay. We were treated VERY different. Only two towels; no hand towels or floor mat, only two pillows, and the mini fridge was empty...More

Thank Pam7800
Response from KenziHotels, Sales Coordinator at Kenzi BasmaResponded 1 week ago

Dear Guest, Thank you for your honest opinion. We have sent your comments to the staff concerned. I apologize for this bad experience. It is very disappointing to hear what happened, but we hope you’ll give us another chance to show you that we have...More

Reviewed 1 week ago via mobile

The Kenzie brand of hotel in Morocco are very short on service. Their beds are hard their staff are not friendly at all and when you ask for an extra pillow at towel they basically blow you off. The reason I Put this under Gate1...More

Thank DavePilotCH47
Response from KenziHotels, Sales Coordinator at Kenzi BasmaResponded 1 week ago

Dear Guest, Thank you for your honest opinion. We have sent your comments to the staff concerned. I apologize for this bad experience. It is very disappointing to hear what happened, but we hope you’ll give us another chance to show you that we have...More

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About
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$58 - US$120 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Luxury Hotel in Casablanca
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$58 - US$120 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Luxury Hotel in Casablanca
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (116)
Room & Suite (33)
Dining (8)
Business Centre & Event Rooms (1)
Questions & Answers
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Huntyr
29 December 2016|
AnswerShow all 4 answers
Response from Suria_Nataadmadja | Reviewed this property |
Try to call them? Email them? Maybe better results?
0
Votes
Room Tips
"We have corner rooms which to me were very special because you can see both sides of the building on when you..."
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"good location modern hotel and clean"
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"Ask to speak to the hotel manager if you have any questions; no other staff have the ability to answer any..."
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"ask for rooms in the 7th floor, 702"
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