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Sheraton Casablanca Hotel & Towers

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Sheraton Casablanca Hotel & Towers
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754 Reviews from our TripAdvisor Community

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Showing 454: English reviews
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Ottawa, Ontario, Canada
Reviewed 1 week ago NEW

This was not as fancy as I expected, the rooms were very mediocre, there was no view whatsoever. I think it needs renovations to hold up to the Sheraton name. The location is good though close to the train and the bus stations. The staff, and especially the doormen were very helpful. There was convenience stores and restaurants really close...

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Helpful?
Thank Raghda G
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Raghda_RG, Thank you for sharing your experience. We are truly sorry we did not meet your expectations during your stay with us. Please rest assured we will follow-up in detail with our our teams. Kindly let us know if you have the opportunity to return. It would be our pleasure to ensure your next visit is an effortless one....

Tunisia
Reviewed 1 week ago NEWvia mobile

Hotel has very good services and facilities but the hotel became quite boring especially the Ceaser disco which used to be one of the best in town almost a deserted place now...needs someone to inject a bit if life in it....

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Helpful?
Thank Ahmed E
Toledo, Ohio
Reviewed 2 weeks ago via mobile

Stayed here on the first night of a week in Morocco before a tour started. The hotel is about a 40 minute drive from the airport - which should be a maximum 300 dirham cab fare though many people report as low as 200. Our cab driver tried to charge us 600 but a quick question to the immediately available...

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Helpful?
Thank jknd02
Rome, Italy
Reviewed 2 weeks ago

Expectation were higher than what I found for a Sheraton hotel. The area is the worst I saw n Casablanca, not ideal for tourism but may be for business travellers. Very high prices the breakfast especially if not used to have a proper meal as breakfast. It should be included in the price. No way to get information about the...

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Helpful?
Thank anto46
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear anto46, Thank you for your review following your stay at Sheraton Casablanca Hotel ! We appreciate you taking the time to share your experiences with us and so sorry to hear that we did not meet your expectations during your stay with us. We are grateful to you for bringing these concerns to our attention so our team has...

Brighton, United Kingdom
Reviewed 2 weeks ago

After three flights and 27 hours travel my self and two colleagues landed at Casablanca Airport. Once outside was unable to locate the Hotel car I had ordered the night before. Despite giving my phone number as well, no car no phone call. Called the Hotel and told to get in any white taxi and the Hotel would pay the...

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Helpful?
Thank RupertBear77
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear RupertBear77, We appreciate you taking the time to write such a review to share your experience with us. You mentioned in your review some specific issues such as airport pick up, room service menu and room availability ...., we regret indeed this shortcoming of service and would like to inform you that we share them with the concerned departments...

Dubai, United Arab Emirates
Reviewed 4 weeks ago

As indicated not a bad hotel but does need renovation, the hotel is typical by Casablanca standards the bar area however was somewhat quite. Did try the disco no one about and some price for a beer! Overall a decent enough hotel with a good breakfast service.

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1Thank CNML-DXB
Houston, Texas
Reviewed 4 weeks ago via mobile

The hotel was exceptional, very clean, big, all the amenities and very safe. It was our first time to Morocco and it was a great way to get your bearings. Staff very helpful and friendly. The pool and spa were clean and beautiful. It was a short cab ride to the souk and about 40 minutes from airport. Highly recommended.

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Helpful?
Thank aliciamp9
Mississauga, Canada
Reviewed 4 weeks ago

We stayed at this hotel for two separate nights. Once on upon our arrival to morocco and then again when we returned from marakesh prior to flying back home out of casablanca airport. Overall it's a good hotel. Our tour package said we would be staying in five star hotels during our travel in various cities in Morocco. And this...

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Helpful?
Thank naseer b
Quebec City, Canada
Reviewed 4 weeks ago

Arrival is perfect. Great lobby, smiling people, fresh mint tea offered and impeccable check-in process. Then you get to the 3 elevators and it's a bit disenchanting. They are very crowded and slow. You often have to wait 5 to 10 minutes just to go to another level. The rooms need a good refresh. Carpets do not look so clean...

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Helpful?
1Thank Elmarto
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Elmarto, Thank you for sharing your experience with us. We truly value providing our guests with a wonderful experience and exceptional. Your comments cpncerning elevators issue & lunch & dinner buffet will be forwarded to the concerned teams right away to take necessary actions. We hope you will give us another chance in the future to provide you with...

Reviewed 19 March 2017

spent 2 hours in the room and checked out due to mildew smell in the room and although room was non-smoking..halls leading to room with cigarette smell. this was on 8th floor which is a preferred floor apparently. For 180$/night, room and bathroom subpar, needs updating....more of a 80$ hotel, although the lobby is very nice looking and misleading. they...

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Helpful?
Thank Fariborz L
houda k, On behalf of the Executive office at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Fariborz L, Thank you for your review following your experience with us! It is reviews like yours that help us to improve. We are sorry about the inconvenience you have experienced your with the odor & assure you that actions will be taken to avoid such a negative situation. Again thank you for your feed back. Have a nice...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking

Additional Information about Sheraton Casablanca Hotel & Towers

Address: 100 Avenue des F.A.R., Casablanca 20000, Morocco
Region: Morocco > Grand Casablanca Region > Casablanca
Price Range: €103 - €178 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Casablanca Hotel & Towers 5*
Number of rooms: 309
Reservation Options:
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Also Known As:
Sheraton Casablanca Hotel And Towers
Casablanca Sheraton
Hotel Style:
#7 Spa Hotel in Casablanca
#10 Luxury Hotel in Casablanca
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Casablanca Hotel & Towers staff and other travellers.
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Questions? Get answers from Sheraton Casablanca Hotel & Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As always talk to the staff, they really want to help”
RupertBear77, 8 Apr 2017 | Read review
“Higher floors has a better city view”
Chandra294265, 10 Mar 2017 | Read review
“You'll not regret it unless you have more fancy expectations”
Kiko123, 23 Dec 2016 | Read review
“Try for a Club Floor room. at the moment, they represent luxury at mid-range prices.”
PerryB137, 19 Dec 2016 | Read review
“Opt for high floor room”
70omars, 18 Nov 2016 | Read review
5 of 5