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Overall very average experience. They forgot and missed my Airport pick up. I called up the hotel from Airport and they promised me to give a callback but no one called. Very difficult to meet the GM and the managers. Bad In-room service. Average housekeeping....More
I have to caveat this review by mentioning that I’m a platinum member on SPG. I booked the 2 room suite using points for a few nights on our way into Morocco via Casablanca as well as on our way out to the US via...More
I spent three nights here in mid-March. The Sheraton is oriented towards the business-traveller, so it's efficient and functions well, but won't wow a couple on a romantic weekend. I had a good room on the 12th floor, so the views would have been nice...More
I had booked the hotel from In 11/3 out 14/3 but because I was flying from Johannesburg over Doha a very long flight knew I would arrived exhausted and so requested an early check in. The hotel obliged but informed me that I would have...More
Thank William G
Response from houda k, Executive Assistant at Sheraton Casablanca Hotel & TowersResponded 4 days ago
Dear William G,
Thank you for your review!
Our sincere apologies for not being able to grant you with an early check in free of charge during your stay at Sheraton Casablanca Hotel.
Actually, when the hotel is running high occupancy, our reservation team offers...More
Majestic lobby. Very, very slow and unpersonal check in. 2 of the check in employees were obviously overworked and seemed not motivated to help us at all. My room on the 10 th floor (one of the SPG-levels) was clean and spacious but had a...More