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Sheraton Casablanca Hotel & Towers

Expedia.comUS$101*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$266*
US$101*
US$266*
US$102*
US$266*
US$102*
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Sheraton Casablanca Hotel & Towers
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769 Reviews from our TripAdvisor Community

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Showing 460: English reviews
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Chester, United Kingdom
Reviewed 2 days ago NEW

I stayed here on a two day trip in January 2017. On short business trips I only travel with a wheeled laptop case and only take the essentials with me. On the second day I went back to my hotel room to find that a Lacoste jumper left on the side, two shirts from the wardrobe and a magazine had...

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Helpful?
Thank 59_Will
Carterton, United Kingdom
Reviewed 1 week ago

Visited for a holiday, The Sheraton is nice enough, certainly not what I would assume a 5 star hotel to be though. First gripe- the pool was closed. Benefits of staying at the Sheraton are, it's a stones throw from the train station, which is connected directly to the airport, and just around the corner is the tram station which...

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Helpful?
Thank charlylou
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Charlylou, Thanks for your nice review & your constructive feedback. Please rest assured that we will share your comment with the teams and we are glad that you took advantage of our location during your visit to Casablanca. You will have to come back for another Sheraton experience soon! All the best, Houda Kansari

Biggleswade, United Kingdom
Reviewed 2 weeks ago via mobile

Hotel web site shows beach however hotel is surrounded by other buildings. Found room to be old and tired, not what I had expected from such hotel and the prices. Breakfast is 240MAD, which I did not rate very high. It has a good location if you want to be in the centre of Casablanca, also close to the train...

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Helpful?
Thank OBhogal
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear OBhogal, Thank you for choosing the Sheraton Casablanca Hotel for your recent trip to Casablanca and taking the time to share your experience and give such feedback. Our team strives to provide our guests with great experiences and regret not being able to meet your expectations. Regarding the beach picture, it has been mentioned with Hassan 2 mosque picture...

Bedford, United Kingdom
Reviewed 3 weeks ago via mobile

As poor a Sheraton as you can imagine, saved by friendly service. Tired and needs a lot of investment. My shower tap even crumbled in my hand. Until this is changed I would try elsewhere or insist on a good discount.

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Helpful?
Thank ADS1961
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear ADS1961, Thanks for your feedback. Please rest assured that we take your comment regarding room defects very seriously. We are very focused on ensuring our rooms are well maintained and will work proactively to continue improving in this area. Have a great day, Houda Kansari

Reviewed 3 weeks ago via mobile

At the outset let me say the staff were all very pleasant and helpful - although some had only limited English understanding. Unfortunately this hotel is not to the Sheraton standard. In particular the Club Lounge needs a total refresh. Breakfast was very good but evening drinks & canapés are sub-standard. Furnishings are very basic. Check-in at 3pm : no...

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Helpful?
Thank David O
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear David O, Dear Mr Yasutaka, Thank you for choosing the Sheraton Casablanca Hotel for your recent trip to Casablanca and taking the time to share your experience and giving such feedback. We are grateful for bringing these issues to our attention so that our team will have the opportunity to address the item you mentioned. When you plan to...

Abu Dhabi, United Arab Emirates
Reviewed 3 weeks ago via mobile

felthy toilets,bathtub floor is yellow colour discuting,shower curtain is old and smelly, out of date interior design and furniture,table glass is broken and was like a knife caused cut injury to my thaigh, old yellow towels

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Helpful?
Thank 442emana
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear 442emana, Thanks for your feedback. We are deeply sorry for the situation that your encountered during your stay at the Sheraton Casablanca Hotel. Please rest assured that we take your comment regarding room defects very seriously. We are very focused on ensuring our rooms are well maintained and will work proactively to continue improving in this area. Thank you...

Ottawa, Ontario, Canada
Reviewed 20 April 2017

This was not as fancy as I expected, the rooms were very mediocre, there was no view whatsoever. I think it needs renovations to hold up to the Sheraton name. The location is good though close to the train and the bus stations. The staff, and especially the doormen were very helpful. There was convenience stores and restaurants really close...

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Helpful?
Thank Raghda G
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Raghda_RG, Thank you for sharing your experience. We are truly sorry we did not meet your expectations during your stay with us. Please rest assured we will follow-up in detail with our our teams. Kindly let us know if you have the opportunity to return. It would be our pleasure to ensure your next visit is an effortless one....

Tunisia
Reviewed 20 April 2017 via mobile

Hotel has very good services and facilities but the hotel became quite boring especially the Ceaser disco which used to be one of the best in town almost a deserted place now...needs someone to inject a bit if life in it....

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Thank Ahmed E
Toledo, Ohio
Reviewed 11 April 2017 via mobile

Stayed here on the first night of a week in Morocco before a tour started. The hotel is about a 40 minute drive from the airport - which should be a maximum 300 dirham cab fare though many people report as low as 200. Our cab driver tried to charge us 600 but a quick question to the immediately available...

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Helpful?
Thank jknd02
Rome, Italy
Reviewed 11 April 2017

Expectation were higher than what I found for a Sheraton hotel. The area is the worst I saw n Casablanca, not ideal for tourism but may be for business travellers. Very high prices the breakfast especially if not used to have a proper meal as breakfast. It should be included in the price. No way to get information about the...

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Helpful?
Thank anto46
houda k, On behalf of the General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear anto46, Thank you for your review following your stay at Sheraton Casablanca Hotel ! We appreciate you taking the time to share your experiences with us and so sorry to hear that we did not meet your expectations during your stay with us. We are grateful to you for bringing these concerns to our attention so our team has...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking

Additional Information about Sheraton Casablanca Hotel & Towers

Address: 100 Avenue des F.A.R., Casablanca 20000, Morocco
Region: Morocco > Grand Casablanca Region > Casablanca
Price Range: €88 - €167 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Casablanca Hotel & Towers 5*
Number of rooms: 309
Reservation Options:
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Also Known As:
Sheraton Casablanca Hotel And Towers
Casablanca Sheraton
Hotel Style:
#7 Spa Hotel in Casablanca
#11 Luxury Hotel in Casablanca
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Casablanca Hotel & Towers staff and other travellers.
8 questions
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Questions? Get answers from Sheraton Casablanca Hotel & Towers staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As always talk to the staff, they really want to help”
RupertBear77, 8 Apr 2017 | Read review
“Higher floors has a better city view”
Chandra294265, 10 Mar 2017 | Read review
“You'll not regret it unless you have more fancy expectations”
Kiko123, 23 Dec 2016 | Read review
“Try for a Club Floor room. at the moment, they represent luxury at mid-range prices.”
PerryB137, 19 Dec 2016 | Read review
“Opt for high floor room”
70omars, 18 Nov 2016 | Read review
5 of 5
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US$101* /night
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Prices are for 1 room, 2 adults
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