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Ibis Casablanca City Center

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Ibis Casablanca City Center
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846 Reviews from our TripAdvisor Community

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There are newer reviews for Ibis Casablanca City Center
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Showing 299: English reviews
Agadir, Morocco
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 October 2016

Once in the room, hard to contact reception, you have a phone inside, but no indications to how to call reception. Had a shortage of hot water on my last day. Reception staff not friendly enough, i guess this is part of the ibis policy, to make you understand that you are in a low cost hotel. The great side... More 

Helpful?
Thank Ali M
University Place, Washington
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 October 2016

This hotel is in a good location, just across the street from Casa Port which you can take the train to the airport. However, the front desk staff have no customer service skill or just don't care, no courtesy whatsoever. Good for a clean inexpensive place to sleep and don't expect any help or addition info from the front desk... More 

Helpful?
1 Thank Niramai B
Fredericksburg, Virginia, United States
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 October 2016

First, if you are from the US the star rating system is far different in Morocco. While this is listed as a 3 star, in the US it is a 1 1/2 star. It is next to it's sister hotels - the Novotel and the Sofitel which are better. The rooms were bare bones - very thin hard towels and... More 

Helpful?
Thank Gibbs B

Travellers are raving about these Casablanca hotels

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 September 2016

Hotels in Casablanca are expensive for what they offer. Air conditioning does not work very well and the staff knows nothing about service. Breakfast is just plain average. I stayed for one night and was happy when I checked out.

Helpful?
Thank Javier S
Kuwait
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 September 2016

I would like to thank and complement Mr younis at the reception. He is so professional, starting by having my preferred room as mentioned in my profile, fast check in, his perfect communicate and service,although it was very busy time, and the most important part is that I had only one day booking and l needed to extend my stay... More 

Helpful?
Thank NadiaSaleh
Cairo, Egypt
1 review
Reviewed 26 September 2016

- Very bad cleaning , no tissut as international standard , i visited more than 4hotels world wide , Dubai ,Alex,but 1st time to see something like this , no refrigator in room , when i requested it , they confirmed no refrigator althought Ibis is 3 star

Review collected in partnership with Accorhotels.com

Helpful?
Thank marwamatarawy
Hakim M, General Manager at Ibis Casablanca City Center, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

2 reviews
Reviewed 22 September 2016 via mobile

My family and I went to Casablanca for vacation. We decided to stay at Ibis Casablanca city center, for my family and I we got a horrible experience.First of all the beds had wheels on them instead of being bolted to the floor,so,during the night I fell out of my bed because it was moving too much!Second of all,my mom's... More 

Helpful?
Thank Sunshine R
Hakim M, General Manager at Ibis Casablanca City Center, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

New York City, New York
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 21 September 2016 via mobile

One block from Train station and easy access to Old Medina the location is good. The room on the small size but functional and cleanness was acceptable. Close to other attractions like Hasaan II Mosque less that 10 min taxi ride. The hotel has a bar witch is convenient as it can be difficult to find alcoholic beverages around town... More 

Helpful?
Thank JussepNYC
Hakim M, General Manager at Ibis Casablanca City Center, responded to this review

Dear, We thank you for having taken the time to write to us following your stay at ibis Casablanca City Center. You have a lukewarm memory of your stay and you rightly highlighted certain insufficiencies in the service that was provided to you, and I have been made aware of them. I attach considerable importance to correcting our mistakes, in... More 

Montreal, Canada
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 August 2016

It is the first time I had such a bad service on a ibis standard hotels. Reception was poor service. No help at all. Rooms OK and according what you paid but do not expect too much. Location is just next to the train station.

Helpful?
Thank 400eddie
Hakim M, General Manager at Ibis Casablanca City Center, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 August 2016

I have just spent a night there. Just in front of the Gare du Port. It means the hotel is across from the station that takes you to the airport. 30 minute walk from the third biggest mosque in the world, where non Muslim can visit, Hassan II. The breakfast is ok. I had the impression it could be cleaner.

Helpful?
Thank Priscila R
Hakim M, General Manager at Ibis Casablanca City Center, responded to this review
Google Translation

Madame, Monsieur Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez... More 

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of the city right beside the Port of Casablanca, the Ibis Casablanca City Center invites you to stay in one of our 266 rooms featuring satellite TV, heating, airconditioning and direct telephone to ensure your comfort. The Wok and Grill restaurant serves balanced, flavoursome cuisine with meals to suit every appetite. Sit back and relax in the modern and inviting surroundings of the hotel bar. The hotel also features two meeting rooms with conference equipment. ... more   less 

Additional Information about Ibis Casablanca City Center

Address: Angle Zaid Ou Hmad | Rue Sidi Belyout, Casablanca 20190, Morocco
Region: Morocco > Grand Casablanca Region > Casablanca
Price Range: €53 - €126 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Casablanca City Center 3*
Number of rooms: 266
Reservation Options:
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Also Known As:
Hotel Ibis Moussafir Casablanca City Casablanca
Hotel Style:
#5 Best Value Hotel in Casablanca
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Questions & Answers

Here's what travellers have asked, with answers from Ibis Casablanca City Center staff and other travellers.
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Questions? Get answers from Ibis Casablanca City Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Higher floors recommended”
 of 5 bubbles mooresroad, 1 Dec 2016 | Read review
“Ask for top 3 floors, train station side”
 of 5 bubbles miguelv678, 22 Nov 2016 | Read review
“high floors are quieter and have better view”
 of 5 bubbles pintostar, 29 Oct 2016 | Read review
“good location”
 of 5 bubbles niramaib, 17 Oct 2016 | Read review
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