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All reviewspancake machinestaff was extremely helpfulroom was spaciousrandall roadcomfortable stayfree breakfaststayed one nightwould highly recommend this hotelthe breakfast areayogurtfront desk staffhot tub
I attended a wedding here this past weekend and the service was absolutely horrible.
To begin, the entire wedding party was placed on the third floor but the hotel decided to place me in a handicap room on the first floor. The air conditioner unit...More
2 Thank Tonimcgillie
Response from HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 10 June 2015
My apologies that you felt it was a bad stay. Your father booked the reservation with me and he knew the last room we had (for you) was on the first floor and that it was handicapped. I spoke to him at checkout and he...More
This is a great place to stay if you're in the area for business or just passing by. It's right next to the Algonquin Commons which is a HUGE shopping center with EVERYTHING you could need, including any kind of restaurant. This is a big...More
1 Thank Antonio P
Response from HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 15 April 2015
Thanks for the great review! Our location is primo...we agree. Fun, accommodating and clean is what we strive for everyday. Thanks again.
THE WORST EXPERIENCE and THE worst customer service I have ever had at a hotel!
Watch out for hidden additional charges! Didn't see until I checked my bank statement but was charged FOURTY DOLLARS extra! Not on the initial charge either.
When I first called...More
Thank Chey M
Response from HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 25 February 2015
It's unfortunate this guest feels this way. Items were found missing from the room upon departure and the guest was subsequently charged. All was fully explained to the guest and the result wasn't liked; hence the bad survey you are reading.
I had business in the area and this was a great central location with easy access to the Crystal Lake and Elgin area. After making a reservation, the dates of my stay changed at the last minute and upon calling I was greeted by a...More
2 Thank Patti R
Response from HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 21 February 2015
Thank you for the stellar review. My staff works hard and it's great when they are recognized for it. We will proudly display this review to reinforce their good work! Enjoy the day.
We stayed here for 2 nights while in the area for a family event and found it to be very nice. Room was clean, bedding smelled fresh, and bathroom was also clean. Ladies if you want a magnifying mirrorfor applying makeup, or if you want...More
Thank Shawn H
Response from HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 2 February 2015
Nice, good, fresh and clean are all words we LOVE here in Algonquin. Thanks for the review!