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Holiday Inn Express Hotel & Suites Chicago-Algonquin

96 reviews
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Room & Suite (30)
Dining (5)
Pool & Beach (5)
Overview
  • Excellent35%
  • Very good33%
  • Average17%
  • Poor4%
  • Terrible11%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Room Service
2.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (96)Write a Review
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Show reviews that mention
All reviewspancake machinestaff was extremely helpfulroom was spaciousrandall roadcomfortable stayfree breakfaststayed one nightwould highly recommend this hotelthe breakfast areayogurtfront desk staffhot tub
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1 - 5 of 93 reviews
Reviewed 16 November 2017

A friend and I stayed here while in Huntley. They offer a complimentary Continental Buffet, which offered a good variety of food and it was all fresh. They had a cool machine that made pancakes which I have never seen before. Overall, it was a...More

Thank Cindy L
Response from HIEX-Hotel-Staff-alg, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 24 November 2017

Thank you for the review! Glad your stay was a good one. We strive to hear that everyday. Yes, the pancake machine is cool!

Hotel's Favourite
Reviewed 20 March 2017 via mobile

This hotel was quiet and clean. The food at the breakfast bar was awesome and a variety of excellent choices. I have never had a bad experience here. The staff are courteous friendly and willing to help make your stay enjoyable. I would highly recommend...More

1  Thank C.R. K
Response from HIEX-Hotel-Staff-alg, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 23 March 2017

Thank you so much for staying with us again and for the review of our hotel.  I am pleased to hear you enjoyed your stay with us.  It means a lot, especially when repeat guests provide positive feedback for us. The staff here works hard...More

Reviewed 11 August 2017 via mobile

The quality of service does not support the price of the room (approximately $150/night). 1. The person checking me in was neither professional nor respectful. A bad start. 2. The room did not smell fresh, but instead had a musty odor. 3. Housekeeping knocked on...More

2  Thank John H
Response from HIEX-Hotel-Staff-alg, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 18 August 2017

My apologies that your stay wasn't a stellar one. The person checking you in is one of our best. I know you booked a standard room, which means the desk picks the room type and due to the hotel being soldout, it was an accessible...More

Reviewed 16 July 2017

I have been staying at this holiday inn express for years, it was always so clean and comfortable. Was there 3 nights to visit family, first thing is they took almost 100 dollars for essentials off my credit card"THE ROOM WAS PREPAID" I have never...More

1  Thank kayw1029
Response from HIEX-Hotel-Staff-alg, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 21 July 2017

My apologies first and foremost. As you can see from our reviews, we pride ourselves on being the best-of-the-best. I will research your claims. And while no one is perfect, we work hard to rectify any issues brought to our attention. I encourage you, or...More

Reviewed 8 June 2017 via mobile

Holiday Inn Express is one of those hotel brands that is nearly identical no matter where in the country you go, and this one is no exception. Clean comfortable rooms, friendly staff, free breakfast. I arrived before my room was ready, and the lady at...More

Thank Matt V
Response from HIEX-Hotel-Staff-alg, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 9 June 2017

Four out of five isn't bad at all. Thank you! Elated to learn, but not surprised, my staff went the extra mile for you. I am lucky to have them. I appreciate your comments on breakfast too and I'll take a look at it.

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Room Service
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Conference Facilities
Shuttle Bus Service
Room Service
Dry Cleaning
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Indoor pool
Details
Price range
US$87 - US$137 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$87 - US$137 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites
Add Photo Photos
Room & Suite (30)
Dining (5)
Pool & Beach (5)
Business Centre & Event Rooms (5)
Questions & Answers
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Waynekinikin
1 October 2016|
AnswerShow all 3 answers
Response from HIEX-Hotel-Staff-alg | Property representative |
3pm
0
Votes
Room Tips
"Choose a room on a higher floor for less noise, and maybe less dampness in the rooms"
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"Not first floor"
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"top floor away from elevator"
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"Ensure you have IHG Platinum Elite status!"
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