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All reviewspancake machinestaff was extremely helpfulroom was spaciousrandall roadcomfortable stayfree breakfaststayed one nightwould highly recommend this hotelthe breakfast areayogurtfront desk staffhot tub
A friend and I stayed here while in Huntley. They offer a complimentary Continental Buffet, which offered a good variety of food and it was all fresh. They had a cool machine that made pancakes which I have never seen before. Overall, it was a...More
Thank Cindy L
Response from HIEX-Hotel-Staff-alg, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 24 November 2017
Thank you for the review! Glad your stay was a good one. We strive to hear that everyday. Yes, the pancake machine is cool!
This hotel was quiet and clean. The food at the breakfast bar was awesome and a variety of excellent choices. I have never had a bad experience here. The staff are courteous friendly and willing to help make your stay enjoyable. I would highly recommend...More
1 Thank C.R. K
Response from HIEX-Hotel-Staff-alg, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 23 March 2017
Thank you so much for staying with us again and for the review of our hotel. I am pleased to hear you enjoyed your stay with us. It means a lot, especially when repeat guests provide positive feedback for us. The staff here works hard...More
The quality of service does not support the price of the room (approximately $150/night).
1. The person checking me in was neither professional nor respectful. A bad start.
2. The room did not smell fresh, but instead had a musty odor.
3. Housekeeping knocked on...More
2 Thank John H
Response from HIEX-Hotel-Staff-alg, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 18 August 2017
My apologies that your stay wasn't a stellar one. The person checking you in is one of our best. I know you booked a standard room, which means the desk picks the room type and due to the hotel being soldout, it was an accessible...More
I have been staying at this holiday inn express for years, it was always so clean and comfortable. Was there 3 nights to visit family, first thing is they took almost 100 dollars for essentials off my credit card"THE ROOM WAS PREPAID" I have never...More
1 Thank kayw1029
Response from HIEX-Hotel-Staff-alg, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 21 July 2017
My apologies first and foremost. As you can see from our reviews, we pride ourselves on being the best-of-the-best. I will research your claims. And while no one is perfect, we work hard to rectify any issues brought to our attention. I encourage you, or...More
Holiday Inn Express is one of those hotel brands that is nearly identical no matter where in the country you go, and this one is no exception.
Clean comfortable rooms, friendly staff, free breakfast.
I arrived before my room was ready, and the lady at...More
Thank Matt V
Response from HIEX-Hotel-Staff-alg, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 9 June 2017
Four out of five isn't bad at all. Thank you! Elated to learn, but not surprised, my staff went the extra mile for you. I am lucky to have them. I appreciate your comments on breakfast too and I'll take a look at it.