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Holiday Inn Express & Suites Augusta West - Ft Gordon Area

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Holiday Inn Express & Suites Augusta West - Ft Gordon Area
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339 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Augusta West - Ft Gordon Area
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Showing 338: English reviews
Fort Mill, South Carolina
Level Contributor
141 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 1 May 2016 via mobile

We stayed one night on our way to Atlanta. Booked the room through the IHG app with no issue. We arrive quite late and had a hard time finding the hotel. All signage was off on the road front and building signage was only half operational. When we finally found it, they "lost" our reservation. We were informed that they... More 

Helpful?
Thank mw368
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Augusta West - Ft Gordon Area, responded to this review

Dear mw368, Thank you so much for taking the time to write a review about your experience with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for the shortcomings you have experienced and if our hotel fell... More 

Geel, Belgium
Level Contributor
77 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 13 April 2016 via mobile

Came here to end visit to The Masters. Very very disappointing!!!. Entrance was a building site and we could have lived with this but rooms were even worse!. House keeping needs a lesson, new glasses or should be called back from vacation as rooms were not cleaned for a while! Electricity on one side of room was not working and... More 

Helpful?
1 Thank Paul H
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Augusta West - Ft Gordon Area, responded to this review

Dear Paul H, Thank you for taking the time to post a review of your recent stay. I sincerely apologize for any inconvenience you may have experienced due to the ongoing renovations. It is regrettable that some of our amenities and services did not live up to your expectations. Nevertheless, we appreciate your feedback. Please allow me to follow up... More 

Travellers are raving about these Augusta hotels

Charleston, West Virginia
1 review
Reviewed 11 April 2016

Came in town on business was looking forward to a hot shower and some relaxation. No hot water in shower. Called front desk and no maintenance person came by to check the complaint. The next morning I ran the water in the shower for several minutes and thought to turn it over on cold. The dial was setup backwards. Very... More 

Review collected in partnership with Wingate by Wyndham

Helpful?
Thank 810belindab
Gia G, General Manager at Holiday Inn Express & Suites Augusta West - Ft Gordon Area, responded to this review

Thank you for the review. I apologize sincerely for the hot water not working properly in your room and for any inconvenience this may have caused you. We strive to provide excellent customer service so I am disheartened to read that this did not happen in your case. We hope you will give us another chance to regain your confidence... More 

Chattanooga, Tennessee
2 reviews
Reviewed 4 April 2016

The check-in process was great, it took less than 5 minutes.....after that, the experience went downhill. A large group of men were partying outside the entrance, very loud, smoking cigarettes and marijuana, heavy drinking and cursing. They had the door propped open and it was supposed to be closed and locked. They stayed outside partying until after 1am on a... More 

Helpful?
Thank Tera S
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Augusta West - Ft Gordon Area, responded to this review

Dear Tera S, Thank you for taking the time to write a review of our hotel. I sincerely apologize for any inconvenience you may have experienced during your recent stay. While it is truly regrettable that our accommodations did not meet your expectations, I appreciate your taking the time to bring this matter to our attention. I have sent you... More 

Cumming, Georgia
1 review
Reviewed 31 March 2016

I would like a refund! There was no lobby to speak of...the entire hotel was under construction. It took 15 minutes to get warm water to run...there was no hot water! The refrigerator had to be unplugged it was so loud...it was old and dented. There was no light on or near the desk...I needed to do paper work and... More 

Review collected in partnership with Wingate by Wyndham

Helpful?
Thank L6325DFmarkm
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Augusta West - Ft Gordon Area, responded to this review

Dear L6325DFmarkm, Thank you for taking the time to leave us with your feedback. I sincerely apologize for any inconvenience you may have experienced due to the the ongoing renovations. Rest assured that it is in our continued efforts to maintain and improve our amenities and services in order to be consistent in giving our valued guests the best hotel... More 

Austell, Georgia
1 review
Reviewed 29 March 2016

I was not satisfied with my stay. I was unaware hotel was under construction with workers the throughout the night. It was as if I was the only person staying on the premises.

Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Shakeerah B
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Augusta West - Ft Gordon Area, responded to this review

Dear Shakeerah B, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry if your stay was negatively affected by the hotel's on going renovation. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall... More 

Palm Beach Gardens, Florida
1 review
Reviewed 28 March 2016

My family and I arrived at the hotel and had no idea they were under renovation construction. The was a sign on the door stating, Sorry for the inconvenience. I told my wife and children to stay in the car until I was able to determine where the hotel lobby was located. I had to navigate through a construction of... More 

Review collected in partnership with Wingate by Wyndham

Helpful?
Thank demetriusf543
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Augusta West - Ft Gordon Area, responded to this review

Dear demetriusf543, Thank you for taking the time to write a review of our hotel. It is regrettable that you did not fully enjoy your recent stay with us due to the ongoing renovations. I sincerely apologize for any inconvenience you may have experienced. Let us assure you that we want nothing more than to ensure your satisfaction from the... More 

Charleston, South Carolina
Level Contributor
3 reviews
Reviewed 26 March 2016

I stayed at Wingate (soon to be Holiday Inn) from the 13-18 March. I was more than a little concerned when I walked in to find a live construction area, but the front desk person (Rowan) put my fears to rest. My first night I stayed in a king size room facing the truck stop. The room was spacious, recently... More 

Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Chaotonic
Gia G, General Manager at Holiday Inn Express & Suites Augusta West - Ft Gordon Area, responded to this review

Thank you for taking the time to review our hotel and for the prefect score. I am happy to hear Rowan was able to accommodate your needs. I am pleased to confirm that the renovations are complete. We can't wait for you to experience our new hotel on your next visit. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
100 room 4 story interior corridor property, featuring suites, expanded breakfast, business center, internet access, meeting rooms, fitness center, outdoor swimming pool. Free parking. Four miles from Fort Gordon, located within minutes of major companies: ADP, T-Mobile, John Deere & more. Discounts for military, senior citizens, AAA, AARP, groups and corporate rates! ... more   less 

Additional Information about Holiday Inn Express & Suites Augusta West - Ft Gordon Area

Address: 4087 Jimmy Dyess Pkwy, Augusta, GA 30909 (Formerly Wingate by Wyndham Augusta)
Region: United States > Georgia > Augusta
Price Range: €93 - €119 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express & Suites Augusta West - Ft Gordon Area 3*
Number of rooms: 100
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Also Known As:
Wingate By Wyndham Augusta Hotel Augusta
Wingate Hotel Augusta
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Questions & Answers

Questions? Get answers from Holiday Inn Express & Suites Augusta West - Ft Gordon Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not everyone likes the first level but for us it was convenient. Easy access to the pool, breakfast, gym and laundry.”
  • Excuse the unmade beds. I didn't grab a picture prior. The room was very clean
 of 5 bubbles sanderson1976, 26 Aug 2016 | Read review
“Stay away from the elevators”
 of 5 bubbles joetrem, 3 Mar 2016 | Read review
“higher floors were nice and quiet”
 of 5 bubbles 919deej, 31 Jul 2015 | Read review
“Rm 430 is at the end of the hall next to housekeeping storage closet. Very Quite location after housekeeping is done servicing the rooms.”
 of 5 bubbles KaramelKissess, 28 Jun 2015 | Read review
“Three floors to choose from but elevator is located closer to front desk/ lobby area. If you choose a ground floor room ,there is a back entry door by the pool area that will give you better access.”
 of 5 bubbles 918DonnaB, 9 Jun 2015 | Read review
5 of 5
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