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We chose this hotel for an anniversary weekend away. Looked good, highly rated in the reviews - 4.5 stars. I believe aside from our experience, it is overrated.
they are located down a small alleyway and because I have a full size pickup truck, it...More
1 Thank gregkemp
Response from Freezedry, Owner at Posada Los EncuentrosResponded 30 June 2015
The referenced unit is on the 2d floor & generally not bothered by mosquitos. We have room repellent devices available as well as area fans if any discomfort is brought to our attention. There was no complaint on this matter after the 1st day of...More
i have traveled throughout Guatemala for the last ten years. This was by far the absolute worst of any place I have ever stayed. The tip of the iceberg; no water, no reading light and no viewable television.....the bathroom is outside, and the sink is...More
1 Thank Patricia G
Response from Freezedry, Propietario at Posada Los EncuentrosResponded 10 March 2015
We understand the guest had considerable difficulties with transportation and baggage before arriving in Panajachel and at our lodge. We realize that such things sometimes color perspectives. It is unfortunate that when she did arrive, at the end of the day, and was initially escorted...More
I enjoyed Posada los encuentros. We had a room off of the garden and it but it was clean and comfortable. There was almost a feeling of staying with an older relative. There were a a lot of unique elements and art in the room...More
Loved my stay, the owners were very lovely! They were very welcoming, the room we chose was like a little flat and we literally had everything in there: little stove, toaster, sink, fridge we even got a few tea bags. Oh and the food at...More
We stayed one week in Posada Los Encuentros.
Its a nice place located not in the center but although you can reach everything by walking. The housemaid is very lovely and helps whenever she can. Owner Richard is also friendly. Every room has its entrance...More
1 Thank Marthe_HH
Response from Freezedry, Owner at Posada Los EncuentrosResponded 24 November 2014
As our place is small and accommodating, the proprietor or his representative is always at breakfast to advise guests on activities, answer questions, and respond to daily needs. Our policy is to please and to quickly correct reasonable dissatisfactions. It is unfortunate and unusual that,...More
Response from Freezedry | Property representative |
Posada Los Encuentros has a well deserved reputation for cleanliness and helpfulness that is overwhelmingly supported by published ratings. Richard Morgan is commonly mentioned by guests as especially helpful.The complaint... More
Posada Los Encuentros has a well deserved reputation for cleanliness and helpfulness that is overwhelmingly supported by published ratings. Richard Morgan is commonly mentioned by guests as especially helpful.The complaint of the mentioned person being purportedly "ripped off" was investigated, with the lodge's complete cooperation, by the local Justice of the Peace, with Guatemala's national tourist burea, and the country's better business bureau - all of whom tried to negotiate a reasonable resolution to what they all felt to be a grossly exaggerated claim. The guest refused to accept any of this counsel. The recent amazing and unwarranted comment by a friend of this person is simply an enduring, malicious grudge lacking any productive purpose.