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Porta Hotel Del Lago

518 reviews
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Traveller (391)
Room & Suite (116)
Dining (22)
Overview
  • Excellent31%
  • Very good42%
  • Average19%
  • Poor4%
  • Terrible4%
Travellers talk about
Free Internet
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from Porta Hotel Del Lago
Offers & Announcements: 20% off room rate
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Reviews (518)Write a Review
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110
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All reviewslake atitlanall inclusive packagean awesome viewbig poolcorner suitebreakfast buffetlarge hotelno air conditioningrooms face the lakebit datedstayed here for two nightsshort walklocation is excellentwould stay here againfiltered watersurrounding volcanoestwo double beds
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21 - 25 of 226 reviews
Reviewed 21 July 2017 via mobile

I avoided this hotel due to size and feel, preferring to stay at a smaller, more personal place. Due to an error in booking the other hotel we ended up here and we were pleasantly surprised by the friendly and very helpful staff. Decor and...More

Thank nideaquioalla
Response from Ana Maria H, Gerente at Porta Hotel Del LagoResponded 2 August 2017

Dear nideaquio... Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you had a great time and the Kids enjoyed the pool. Regards Ana María

Reviewed 4 July 2017 via mobile

We arrived via a transfer booked with the hotel at 11:30 and were then told we were unable to check in until 3pm. At 3pm, our room was still not ready for another 30 minutes and ended up not being our original room. The room...More

1  Thank Brittany O
Response from Ana Maria H, Gerente at Porta Hotel Del LagoResponded 13 July 2017

Dear Brittany Thank you so much for your feedback regarding your recent stay with us, comments like yours are a valuable tool for our continued pursuit of excellence. Don´t have a doubt that your comments will be taken into consideration Regards Ana María

Reviewed 18 June 2017

My room was in the very center of the building. Although all rooms have a lake view, I enjoyed the panorama seen from the balcony. This is a well maintained and the only minor hitch was that there were enough electrical outlets for everything. A...More

Thank GranPena
Response from Ana Maria H, Gerente at Porta Hotel Del LagoResponded 25 June 2017

Dear Gran Pena Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you had a great time, our mission is to exceed your expectations and we are very pleased that you give us these comments....More

Reviewed 16 June 2017

I stayed here for two nights while on an organized tour. The location is excellent with respect to both the view and the town. The facility was clean, the rooms spacious and the staff excellent. I certainly would stay here again if I am back...More

Thank Robert F
Response from Ana Maria H, Gerente at Porta Hotel Del LagoResponded 17 June 2017

Dear Robert F Thank you for sharing your experience during your stay at Porta Hotel del Lago. I do hope that we'll have the pleasure of welcoming you again soon. Thank you so much for your comment on Tripadvisor! Regards Ana María

Reviewed 9 June 2017

Porta Hotel has a beautiful, secure lake-front location in Panajachel next to Lake Atitlan. The hotel is clean, comfortable and mostly friendly. I found that the restaurant waiters were friendlier than the front desk! Some front desk personnel are polite and friendly and others appear...More

Thank coloradoclimber
Response from Ana Maria H, Gerente at Porta Hotel Del LagoResponded 16 June 2017

Dear Coloradoc.... Thank you for sharing your comments and observations on your experience at Porta Hotel del Lago. We will consider your comment to provide better service to our guests Regards Ana María

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Room Service
Free Internet
Free Parking
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$95 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Panajachel
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$95 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Panajachel
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (391)
Room & Suite (116)
Dining (22)
Pool & Beach (20)
Family and Play Areas (6)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
emeli382017
19 February 2018|
AnswerShow all 2 answers
Response from Jeannine2708 | Reviewed this property |
You mean Guatemala City Airport ? I'd recommend booking a private transport with Adrenalina Tours in advance, that would be the most comfortable ( I have travelled with them for years and they are a reliable and trustworty... More
0
Votes
shj073
23 November 2017|
AnswerShow all 3 answers
Response from Fernando X | Property representative |
Hi! We do have an elevator and handicap access. Hope to see you soon!
0
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Diwskanny M
14 November 2017|
AnswerShow all 2 answers
Response from Fernando X | Property representative |
Así es, contamos con un tour operador aliado, se llama Saq Bey Tour Operador y se caracteriza por mantener viva la cultura de la localidad, puedes contactarlos por facebook o buscarlos en Google. Que pases un excelente día y... More
1
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Room Tips
"The Lake view is amazing! We stayed on the top floor and we were amazed at how beautiful the sunrise was in..."
Read review
"No A/C unit in Hotel. Hot water is actually NOT hot, but warm."
Read review
"All rooms have great views, but the center ones, near the elevators, have the greatest."
Read review
"Don't choose this hotel"
Read review
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