Stayed for one night as part of group tour. Room was a good size but very outdated. Chipped, mismatched tile floor. Clean but dingy bath. And PLEASE put a shelf by the sink and in the shower!!!! The rest of the group had dinner and were not enthusiastic about it. To be fair, it was 830-900 pm when our group arrived. Staff was friendly and helpful. Hotel had water stations to refill bottles.
Amazing breakfast served with the greatest customer service!!! Everything is very clean and great conditions of the rooms and the hotel!!! The hotel is closed to any type of restaurant, stores, banks and more
We were a family of 4, and we got the first night in Guatemala in Pan America. We were so satisfied with the hotel, we had two rooms beside each other, and it was cosy. The toilet dosn’t work, but we were going further after the lovely breakfest, and the wall and furniture was so autentic, and the women who served us was in there autentic clothes.
Great food and spacious basic rooms in the heart of the city. Food was slow at breakfast due to large groups. The rooms were clean and comfortable but the noise from the street was noticable. There was some noise also late at night with people coming back in and continually ringing the bell. Having said all that it was a nice place to stay and has a beautiful reception dining and bar area. The barman Jose was very helpful and friendly and deserves to have a special mention.
This is a really nice hotel. The food was fantastic, especially the breakfast and papaya juice. It is located in the heart of Guatemala City, which is vibrant and bustling. The rooms are a decent size and the bathroom is good. I would stay here again for a future visit to Guatemala.
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