We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices


Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 4 more sites!
Professional photos
View Map
{"widget":{"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"name":"ibex_photo_carousel"},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

216 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
  • More
There are newer reviews for BEST WESTERN PLUS Hotel Stofella
See the most recent reviews
Showing 111: English reviews
Reviewed 4 May 2013

I stayed at the Best Western Stofella in April 2013. The hotel is located less than a 10 minute taxi ride from the airport in a business and hotel district. The hotel is quite basic, but very adequate if you want to stay in a relatively inexpensive hotel. The rooms were quite well appointed and there was plenty of hot...

Thank Rocks_to_travel
Tacoma, Washington
Reviewed 9 April 2013

Considering the safe, nice neighborhood and all of the other hotels in this area, we have always found the Best Western Stofella to be the best choice and the greatest value. We have stayed here numerous times and have not yet been disappointed. I've read some of the other views about poor staff customer service, but again, we have experienced...

1Thank Melssel
Reviewed 4 March 2013

We stayed on our first night in Guatemala It is in the business district-large room,good breakfast buffet. not much character but fine for a couple of nights.water was only lukewarm but this is normal for Guatemala apparently

1Thank priscillaBath
Alexandria, VA
Reviewed 14 February 2013

I stayed in this Best Western Stofella for one night on an OAT tour of Mayan Ruins. The hotel is located in the Zona Viva, a relatively safe tourist section of the city surrounded by many other upscale hotels and a good choice of restaurants within walking distance. The lobby and rooms were nicely furnished and decorated. The beds were...

Thank elizabethd22
New Orleans, Louisiana
Reviewed 10 January 2013

I stayed at this hotel on 20 Dec 2012 with OAT tour. Unfortunately , I had a retinal detachment and had to return on 26 Dec. The surgery was successful . My first room 319 had dirty carpet, and an intermittent urine smell which I finally figured out was only occurring when the AC was on. Also, construction was being...

Thank Robert K
Reviewed 6 January 2013

We stayed in the hotel for two night. Unfortunately we did not have water in the bathroom for a whole day... and according to the guy at the reception the water was supposed to be back just in the next 10 mins. Apart from that, the room was quite big, the bathroom large, and the breakfast very good. The hotel...

Thank Zano
Palm Beach Gardens, Florida, USA
Reviewed 26 December 2012

Stayed one night on tour. Had plenty of hot water and room was clean. Breakfasts were adequate. Service staff at hotel very cooperative. Location was good enough for our purposes. Nice woodwork and pretty orchids for decorations.

Thank Mikesflorida
Reviewed 10 December 2012

Stayed at this place for three nights. Can't talk about the location too much but the inside of the building itself is kept clean. I agree it does need some updates. The water was shut off for one morning but they got it back on within a few hours. Breakfast was weak and service mediocre . I would not stay...

Fortaleza, CE
Reviewed 3 December 2012

Even though I have stayed in the Best Western Stofella before I must say that during this trip it has reached my limit. When checking in I had to wait close to 2 hours for my room (I am Best Western Platinum) and service by the reception was absolutely poor. The hotel was fully booked and with a limited area...

Thank AvdV80
Chicago, Illinois
Reviewed 21 November 2012

We enjoyed are 2 nights at this hotel. Clean and comfortable rooms. good water pressure and comfy beds. Free internet service and nice computers you can use. the staff was friendly and helpful. The breakfast buffet was also good. Very convenient location

Thank edal2012

60 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (46)
Bathroom (5)
Room/Suite (10)
Hotel & Grounds (12)
Dining (2)
Business Centre/Function Rooms (1)
View from Room (2)
Other (14)

Management photos: Courtesy of the property manager

All Management Photos (14)
Dining (1)
Hotel & Grounds (1)
Other (12)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Guatemala City hotels
0.6 km away
Barcelo Guatemala City
Barcelo Guatemala City
#5 of 47 in Guatemala City
1,212 reviews
0.1 km away
Radisson Hotel & Suites Guatemala City
0.3 km away
Clarion Suites Guatemala
Clarion Suites Guatemala
#7 of 47 in Guatemala City
303 reviews
Show Prices
Show Prices
Show Prices
1.4 km away
Holiday Inn Guatemala
Holiday Inn Guatemala
#17 of 47 in Guatemala City
360 reviews
0.3 km away
Real InterContinental Guatemala
Real InterContinental Guatemala
#1 of 47 in Guatemala City
905 reviews
0.4 km away
Hilton Garden Inn Guatemala City
Hilton Garden Inn Guatemala City
#11 of 47 in Guatemala City
141 reviews
Show Prices
Show Prices
Show Prices


  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Meeting Rooms
  • Free Breakfast
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
The Best Western Plus Stofella is located in the heart of the zone Viva and ten minutes from the airport. We are surrounded by exclusive stores, office buildings, residential areas and an abundance of restaurants and nightclubs. The Best Western Stofella has luxury rooms fully equipped with automatic locks, cable television, analog dial up dataports, electronic safes and hairdryers. The Trattoria Veneziana Restaurant offer mediterranean and international food you can also ask for room service or have delicious snacks at our Caffee Venezia. ... more   less 

Additional Information about BEST WESTERN PLUS Hotel Stofella

Address: 2 Avenida 12 28 | Zona Viva, Guatemala City 01010, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: €69 - €125 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Hotel Stofella 3.5*
Number of rooms: 82
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Hotels.com, Odigeo, Priceline and HotelTravel.com so you can book your BEST WESTERN PLUS Hotel Stofella reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Stofella Hotel Guatemala City
Best Western Hotel Stofella
Best Western Guatemala City
Guatemala City Best Western
BEST WESTERN PLUS Hotel Stofella Guatemala/Guatemala City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hotel Stofella staff and other travellers.
3 questions
Ask a question
Questions? Get answers from BEST WESTERN PLUS Hotel Stofella staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms seem to be good.”
 of 5 bubbles 377jerryw, 3 Dec 2016 | Read review
“I am sure about the other rooms, but for my room I can hear almost everything. I was on the second floor.”
 of 5 bubbles Jean-Wilner, 24 Nov 2016 | Read review
“quiet ,great location, good breakfast, nice employees.”
 of 5 bubbles perrogaruao, 11 Oct 2016 | Read review
“We stayed on 1st floor room 110 - not recommended”
 of 5 bubbles hokie63, 28 Jan 2016 | Read review
“If you are looking for a view forget about it.”
 of 5 bubbles CarlR410, 1 Dec 2015 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay