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229 Reviews from our TripAdvisor Community

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Showing 115: English reviews
Las Vegas, Nevada
Reviewed 21 March 2014

Stayed there 1/18-25. Numerous things were and went wrong. Heating system DIDN'T work! Was blowing cold air. Front desk was not friendly. In fact, one person slipped a note under my door for someone else who spelled their last name with one "L". Talk about inefficiency. Breakfast on Friday, 1/24, was LATE as over 50 people were in the hallway...

2Thank RichardMello
Tobyhanna, Pennsylvania
Reviewed 18 March 2014

the rooms are a bit too filled with furniture, but comfortable, clean beds... in-room internet access easy. breakfast buffet: adequate and plentiful. I arrived late so didn't venture too far for food, but mc Donald's on corner has a café with wonderful fresh brewed coffee.

Thank AngelaAlaska
West Springfield, Massachusetts
Reviewed 3 February 2014

Arrived to Guatemala City and this hotel was in a nice location- walking distance to some nice restaurants. Front desk staff were curt and not friendly. I stayed here twice and both times felt uncomfortable walking to the front desk due to their demeanor. I felt asking them a question was bothersome. Customer service = not impressive. Room was nice...

Thank Martha M
Farmington Hills, Michigan
Reviewed 14 January 2014

I was here with a tour group. It's OK. Decent room, staff all right. Lady in the hotel bar very nice. Restaurant adequate. It served for one night. I've been told the location is good but since I was just joining a tour group, I can't really vouch for that. It was very close to the airport.

Thank ScreenName008
San Francisco, California, United States
Reviewed 13 January 2014

The good: great location in the zona viva, walkable to many restaurants. The bad: overpriced, no pool and rooms are just OK, and the lady at the front desk is not nice! I was there twice in December and the same lady was there both times. She treated me OK, but she was pretty rough with the guests in front...

Thank Michael W
La Fortuna de San Carlos, Costa Rica
Reviewed 26 November 2013 via mobile

When I needed a last-minute overnight close to the airport, I knew that the Best Western would suffice for a mere $75. As expected, it was nothing more than satisfactory. The room was small with a window that looked into the interior of the hotel hallway. Bathroom was about 85% clean. There is no bar at the hotel and instead,...

Thank Travis D
San Jose, Ca
Reviewed 30 October 2013

We stayed here the night we arrived in Guatemala. It was a very short ride from the airport. Surroundings were lovely, we particularly admired the newly polished wood floors. Our 3rd floor room was large, comfortable, and quiet. The bathroom, however, emitted a foul smell, so it was necessary to keep it closed. Wifi service, pleasant staff, reasonable prices. The...

Thank LMRah
Charleston, South Carolina
Reviewed 18 October 2013

Very large and well appointed room and quiet considering it's location on a major road. We were welcomed with a rum punch! I don't know if this only applies to tour groups, but it was most welcome after the long bus ride. Two large beds, free wifi, even a fridge.

Thank Ed M
Reviewed 6 October 2013

I stayed in this hotel with a tour group so can't comment on the price of the room. My room had two double beds with a throw rug between them, a 6-drawer dresser, large mirror, desk and two chairs, mini fridge, flat screen TV, closet with a safe, ironing board and iron, very nice linens, good lighting, a very comfortable...

Thank djphotos
Halifax, Canada
Reviewed 24 September 2013

We stayed here for 3 nights recently while visiting friends in the capital. Good location, nice breakfast which was different each day. Stunning parquet floors throughout older part of hotel. Room was clean and good sized (I understand that some of them were a bit small though). Business centre with free internet use and printing. Close to the airport.

Thank Janus S

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Breakfast included
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
The Best Western Plus Stofella is located in the heart of the zone Viva and ten minutes from the airport. We are surrounded by exclusive stores, office buildings, residential areas and an abundance of restaurants and nightclubs. The Best Western Stofella has luxury rooms fully equipped with automatic locks, cable television, analog dial up dataports, electronic safes and hairdryers. The Trattoria Veneziana Restaurant offer mediterranean and international food you can also ask for room service or have delicious snacks at our Caffee Venezia. ... more   less 

Additional Information about BEST WESTERN PLUS Hotel Stofella

Address: 2 Avenida 12 28 | Zona Viva, Guatemala City 01010, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: €70 - €120 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Hotel Stofella 3.5*
Number of rooms: 82
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Also Known As:
Best Western Stofella Hotel Guatemala City
Best Western Hotel Stofella
Best Western Guatemala City
Guatemala City Best Western
BEST WESTERN PLUS Hotel Stofella Guatemala/Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hotel Stofella staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms seem to be good.”
 of 5 bubbles 377jerryw, 3 Dec 2016 | Read review
“I am sure about the other rooms, but for my room I can hear almost everything. I was on the second floor.”
 of 5 bubbles Jean-Wilner, 24 Nov 2016 | Read review
“quiet ,great location, good breakfast, nice employees.”
 of 5 bubbles perrogaruao, 11 Oct 2016 | Read review
“We stayed on 1st floor room 110 - not recommended”
 of 5 bubbles hokie63, 28 Jan 2016 | Read review
“If you are looking for a view forget about it.”
 of 5 bubbles CarlR410, 1 Dec 2015 | Read review
5 of 5