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BEST WESTERN PLUS Hotel Stofella

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215 Reviews from our TripAdvisor Community

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Showing 110: English reviews
Toronto, Canada
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago via mobile

Hotel is nice, Upside: Clean, nice beds, comfy and good quality service for a reasonable price, one block away from bigger hotels and good plazas. Downside: Some of the rooms facing the street are just too noisy, there's a karaoke restaurant nearby and believe me, there's not talent hanging around that place... lol, unless you enjoying pretending you are at... More 

Helpful?
Thank Jaime L
West Orange, New Jersey
2 reviews
Reviewed 1 week ago

Stayed there on mission trip and it was great experience. I would come back there anytime. It has a very interesting look inside with woods everywhere. It is located in a very safe area la Zona 10 where you will feel very safe to walk anytime.

Helpful?
Thank Jean-Wilner
Denver, Colorado
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 weeks ago

My family of 5 stayed here this past June. We spent one night because we did not want to have to get to Guatemala City, from Antigua, to catch a morning bus to Rio Dulce Town. The rooms are comfortable and clean, breakfast is included, and the staff are friendly. The hotel is located in a good area, with easy... More 

Helpful?
Thank OccasionalTraveler40
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thanks for your comments our staff is working hard to make your stay an enjoyable one. we expect to have you back in the near future. More 

Auckland, New Zealand
2 reviews
Reviewed 3 weeks ago via mobile

This hotel was clean and comfortable. Large rooms and great water pressure!! Wifi dropped out a few times while we were there but was ok in general. Walls quite thin - could hear man snoring next door! Breakfast was ok, great to have the omelette service. Free bottled water in rooms. Staff very helpful and friendly. Good safe location.

Helpful?
Thank emr1234
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thanks for your comments we are improving our services to make you feel welcome and confortable. expect to have you back in the near future. More 

San Pedro Sula, Honduras
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 October 2016

Visited GUA on business trip from 10-14 oct. As HI and Inter were packed, travel decided to book me at Stofelle. First time this year was decent, so I agreed. Stayed at room 305, room was not clean and dark. There is no elevator to access the third floor, so you have to walked 3 flights of stairs. Air conditioner... More 

Helpful?
1 Thank Oscar F
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thank you for your comments we are very sorry for the inconveniences during your stay we are in the process to renew all our services to provide all our guest with a superior customer care. In our property we have two sections one colonial and one modern some of our guests love the colonial section and others like you prefer... More 

Travellers are raving about these Guatemala City hotels

Florida
Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 October 2016

employees are great, as most of Guatemala guys. breakfast is very good. Not extraordinary, but very good. (they have hot chocolate !!) safe box (my room) not working !! neither fridge. That is why I gave a 4 star. it is not expensive . excellent location. it is clean and nice. free good wifi. It is not a 5star one,... More 

Helpful?
Thank perrogaruao
Panajachel, Guatemala
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 August 2016

Rooms are wood-paneled and quiet. The included breakfast has with lots of options. For night dining, the restaurant is excellent. There's no pool, so this hotel is better for business travel than travel with family. A taxi stand is right in front of the hotel, convenient. The Panaderia San Martín, a block away, is a big favorite with Guatemalans, serves... More 

Helpful?
Thank carrots2curecancer
Toronto, Canada
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 August 2016

This is an extremely well kept, super clean hotel. Breakfast was good, and staff were very friendly. Only complaint I have is that the shower went from comfortable to searing hot to cold which seemed to be based on who else was using the water...didn't like having to do the two-step in the shower.

Helpful?
Thank Pajomo
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thanks for your comments our entire team is at your service we hope you come back soon. More 

Fort Myers, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 June 2016

The lady at reception was acting as if she was doing me a favor, not very pleasant. There was no hot water in my room. I was giving a very tiny room with a widow with a view on small meeting room and adjacent to the administration office. Therefore no piece. Will not stay there again.

Review collected in partnership with Best Western

Helpful?
Thank Mario M
San Marcos, California
Level Contributor
254 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 2 June 2016

This was a very nice looking hotel but room was small for two people and morning breakfast was just adequate. The first morning the coffee was terrible, which was shocking since this was our first day in Guatemala and I was looking forward to a good cup of coffee. The second day the coffee was okay but breakfast just okay.... More 

Helpful?
Thank ntflady
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thank you for the comments we are working hard to provide a superb service experience we know you can have a better experience of our hotel as we have many room options unfortunately during your stay the hotel was full. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Free Breakfast
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
The Best Western Plus Stofella is located in the heart of the zone Viva and ten minutes from the airport. We are surrounded by exclusive stores, office buildings, residential areas and an abundance of restaurants and nightclubs. The Best Western Stofella has luxury rooms fully equipped with automatic locks, cable television, analog dial up dataports, electronic safes and hairdryers. The Trattoria Veneziana Restaurant offer mediterranean and international food you can also ask for room service or have delicious snacks at our Caffee Venezia. ... more   less 

Additional Information about BEST WESTERN PLUS Hotel Stofella

Address: 2 Avenida 12 28 | Zona Viva, Guatemala City 01010, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: €72 - €125 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Hotel Stofella 3.5*
Number of rooms: 82
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Also Known As:
Best Western Stofella Hotel Guatemala City
Best Western Hotel Stofella
Best Western Guatemala City
Guatemala City Best Western
BEST WESTERN PLUS Hotel Stofella Guatemala/Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hotel Stofella staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I am sure about the other rooms, but for my room I can hear almost everything. I was on the second floor.”
 of 5 bubbles Jean-Wilner, 24 Nov 2016 | Read review
“quiet ,great location, good breakfast, nice employees.”
 of 5 bubbles perrogaruao, 11 Oct 2016 | Read review
“We stayed on 1st floor room 110 - not recommended”
 of 5 bubbles hokie63, 28 Jan 2016 | Read review
“If you are looking for a view forget about it.”
 of 5 bubbles CarlR410, 1 Dec 2015 | Read review
“If you stay here, ask for a room at the back - I was close to the elevator and paid the price.”
 of 5 bubbles wajari, 1 May 2015 | Read review
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