This was our stop before heading to the airport the following morning. The staff was excellent and helpful. Extra precautions were used due to pandemic. The adjacent hotel had a casino which we discovered by mistake and visited once checked in. The room was very clean and the price was really good. I recooking this hotel 💯
In the heart of Guatemala City, this hotel was all we needed. It is a more affordable option from the Westin Camino, but they are connected. Which means we had access to the amenities of the Westin. I found that to be a plus. The staff was wonderful. The rooms were comfortable enough and very clean. Breakfast was very good. But room service was even better. The food came from the restaurant of the Westin which was delicious.But you also have many restaurants and shopping areas are walking distance. I would definitely stay there again if I go back to Guatemala. Having a stress-free, comfortable, and accessible hotel is part of the enjoyment of vacation.
From check in to check out. The staff was amazing. The room was clean and the bed was very comfortable. I wanted to take the pillows home with me. The front desk was bilingual and helped me with a lot of planning and activities. My husband enjoyed the breakfast, but due to my diet I was limited in what I could eat. The gym has only cardio equipment, but I was told that you can go to the attached Westin and use their facilities gym for $10. Overall I definitely would recommend them.
Poor service, we requested help to pick up our luggage (6 pieces) from third floor, we waited for 20 minutes, they never came so we did that ourselves, when we got to 1st floor they saw us with the luggage and until then we were offered assistance.
Loved this hotel. It is very nice, the staff is great and very friendly and helpful. The hotel is connected to the Westin, which makes it great. The neighbourhood is great. I travelled for business but also went with my baby and my wife. Had a great time. Breakfast is very good. Highly recommended!
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