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Real InterContinental Guatemala

1,184 reviews
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Traveller (238)
Room & Suite (94)
Dining (37)
Overview
  • Excellent67%
  • Very good24%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“great hotel”(41 reviews)
“business trip”(32 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,184)Write a Review
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101 - 105 of 568 reviews
Reviewed 8 January 2017 via mobile

Comfortable international style hotel. Inexplicably, the hotel bar was shut during my visit! During check in a $60 extra charge was added to my card without my permission. No plausible explanation was given and despite my request and their promises this has never been credited....More

1  Thank Nigel E
Response from Odalís G, General Manager at Real InterContinental GuatemalaResponded 12 January 2017

Dear Nigel E: Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. As confirmed in your stay the...More

Reviewed 4 January 2017 via mobile

This really is a top notch hotel 4 1/2 stars. Even talking to Guatemalans this city gets a bad rap for being kind of sketchy. This hotel is in a very nice, safe, and convenient area. Lots of shops and good restaurants in short walking...More

2  Thank York476
Response from Odalís G, General Manager at Real InterContinental GuatemalaResponded 6 January 2017

Dear York476: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Odalís Guzmán /...More

Reviewed 10 December 2016

Front desk couldn't get a key to work for more than 15 hours, maid service called and woke me up because my do not disturb sign was out and on my second day, they had a private party at the pool which was very loud...More

1  Thank Kerry R
Response from Odalís G, General Manager at Real InterContinental GuatemalaResponded 13 December 2016

Dear Kerry R: Thank you for taking the time to write a review about your recent experience. We extend once again our most sincere apologies for not honoring your Best Rest due to different inconveniences encountered during your stay. I assure you we will take...More

Reviewed 10 December 2016

We stayed one night, then went to Flores for several days and then came back and stayed a final night before leaving. While in the elevator the final day a lady said... "are you from the US? You should check your bill". Sure enough we...More

3  Thank lundeenkz
Response from Odalís G, General Manager at Real InterContinental GuatemalaResponded 17 December 2016

Dear lundeenkz: Thank you for your preference and for taking the time to write a review about your recent stay. I would like to extend once again our most sincere apologies for the misunderstanding and lack of accurate information of this incident. I guarantee you...More

Reviewed 9 December 2016 via mobile

I've stayed here before. I like the gym it's 24/7 and has good cardio selection. Hotel is quiet at night. Nice restaurant selection, Picasso pizza good quick and not expensive. Good selection at breakfast buffet, that said the food colluded be warmer.. may suggest customers...More

1  Thank Alex760
Response from Odalís G, General Manager at Real InterContinental GuatemalaResponded 13 December 2016

Dear Alex760: Thank you for taking the time to write such a review about your recent stay experience. We are happy to know you enjoy our 24-hour gym, comfort, restaurants and staff services. We look forward to your future visits. Odalís Guzmán / General Manager

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Spa
Pool
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Shuttle Bus Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Spa
Pool
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$156 - US$266 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Guatemala City
#1 Luxury Hotel in Guatemala City
#1 Spa Hotel in Guatemala City
#2 Business Hotel in Guatemala City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$156 - US$266 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Guatemala City
#1 Luxury Hotel in Guatemala City
#1 Spa Hotel in Guatemala City
#2 Business Hotel in Guatemala City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (238)
Room & Suite (94)
Dining (37)
Pool & Beach (11)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
ilyushka33
13 July 2017|
AnswerShow all 2 answers
Response from Ssstuffin | Reviewed this property |
Hello and I am so sorry I never received the message. They have ample space to transport and I know they start from the hotel at 5:00 am and last pickup is 11:00pm.
0
Votes
Naomi2Travel
3 March 2017|
AnswerShow all 7 answers
Response from Frans C | Reviewed this property |
This fine hotel has a shuttle service which I've used too, they're open for checkin as far as I know 24hrs, but please check their website to be 100% sure. You'll enjoy the hotel!!
0
Votes
Albert K
21 March 2016|
AnswerShow all 3 answers
Response from Carlos M | Reviewed this property |
I recommend you phone to the hotel and ask pic you up. They have shuttle every 30 minutos hotel-airport-hotel, but at google you can find Real Intercontinental Guatemala Phone and request it. Have a nice trip.
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Room Tips
"Eat included breakfast meals downstairs for a better selection unless you want some privacy"
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"I like the city view."
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"Far away from elevator shaft."
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"The rooms are perfect no need to improve"
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