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Holiday Inn Guatemala

Hotwire.comUS$82*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$91*
US$82*
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US$90*
US$90*
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Holiday Inn Guatemala
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409 Reviews from our TripAdvisor Community

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Showing 203: English reviews
Reviewed 24 October 2015 via mobile

A good value business hotel; limited charm but good location and decent food. Professional and friendly service. Watch out for pool area during weekends as it is often used for children's birthday parties - not the place to relax after a hectic work week.

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Helpful?
Thank Anna T
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Anna T: Is great to see that guests like you takes the time to comment about our property, thing that we appreciate a lot. We love to hear that our location was one of the most important factors and convenient for you, and it is great to see that our staff is doing a great job with our clients....

Miami Beach, Florida
Reviewed 20 October 2015

I stayed here for business and was very satisfied. My room was quite nice and spacious with a very comfortable bed. The bathroom (particularly the bath/shower) was a bit dated but nothing terrible. The A/C was a bit tricky but given the cold temperatures outside it wasn't really necessary. The gym was very nice as far as hotel gyms go....

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Helpful?
Thank MADtraveler718
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear MADtraveler718: We are pleased that our facilities have fulfilled your expectations, we are aware that we have some areas to improve and are working on them. We appreciate your remarks and we will let know your observations to the departments involved for making necessary action. We understand you have a lot of choices when you book your hotel in...

Reviewed 9 October 2015

I travel extensively for business and leisure. One of the most important aspects of the first impression a traveler gets of a hotel is its front desk staff. Well, at Holiday Inn in Guatemala City this was totally devoid of any semblance of training of the staff in how to properly welcome a guest; especially a guest such as myself...

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Helpful?
Thank chinamom62
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear chinamom62 Thank you for your comment about our hotel. We appreciate that you take the time to let us know how you feel staying with us. We are very sorry because we have not filled your expectations during your stay with us, we express our sincere apologies for what happened, we have taken note of your comments, which will...

Miami, Florida
Reviewed 9 October 2015 via mobile

They could be able to check at least the type of room requested and give you s room according to the tier I have. Room was clean, air system control is from 1965 maybe or when hotel first opened... Staff helping cleaning the room and room service is great, front desk kind of distant all the time. Across from restaurants...

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Helpful?
Thank o c
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear o c: Thank you for your comment about our hotel. We appreciate that you take the time to let us know how you feel staying with us. We love to hear that our location was one of the most important factors and convenient for you, we’re sorry we fell below your expectation, we are aware that we have some...

Reviewed 7 October 2015 via mobile

Arrived earlier than the expected check in (3pm) and they were really polite and helpful. The location is great and it has all the confortabilities expected .Close to the airport and has a shuttle available (free of charge), close to downtown, restaurants and malls.

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Helpful?
Thank Eduardo E
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Eduardo E: Thank you for taking the time to let us know about your experience with us, We are very greatful for your comment. We are pleased that our facilities have fulfilled your expectations. We are committed to make our guests feel welcome when they stay with us and it is great to see that our staff is doing...

Panama City, Panama
Reviewed 28 September 2015

Although rooms are large, the service at this hotel was terrible. I arrived at 3 pm for check in with a group of ten middle school students. Our rooms were not ready. We were not able to get our rooms until 7 pm. Once we settled into our rooms, we went to the hotel's restaurant to have dinner. We waited...

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Helpful?
Thank Kim C
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Kim C: Thank you for your comment about our hotel. We appreciate that you take the time to let us know how you feel staying with us. We are very sorry because we have not filled your expectations during your stay with us, we express our sincere apologies for what happened, we have taken note of your comments, which...

Washington DC, District of Columbia
Reviewed 6 September 2015

The hotel is compact and has the necessary features required for a business traveller and even for those who want to stay a night in Guatemala city before they have to venture out to other parts of the country. Especially the temperature controlled swimming pool is a blessing and worth a dip in the evening when its warm waters are...

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Helpful?
Thank Prabhjot S
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Prabhjot S: Thank you very much for taking the time to make your comments regarding your experience with us. We love to hear that our location was one of the most important factors and convenient for you. and we are pleased that our facilities have fulfilled your expectations. We appreciate that you choose us, since we know that we...

Reviewed 3 September 2015

Service is great, rooms are large and comfortable, wifi is free, and the breakfast (not free) is reasonably priced and with large selection. Airport shuttle very reliable and close by... The place is very clean and in a safe part of Guatemala City with visible security within the hotel but not overwhelming/intimidating.

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Helpful?
Thank Jerry M
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Jerry M: Thank you for your comment about our hotel. We appreciate that you take the time to let us know how you feel staying with us. We are pleased that our facilities have fulfilled your expectations. Hope to see you soon again. Regards,

Naples, Florida
Reviewed 1 September 2015

I made the reservations at this Holiday Inn because the Westin was full and I thought that it would be like the one I stay in in Costa Rica, unfortunately I was wrong. Although the lobby looks nice, the rooms need updating, starting with the carpeting. Breakfast was included and there was plenty to choose from, all fruits fresh and...

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Helpful?
Thank Escalonakg
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Escalonakg: We appreciate all your comments, thank you for taking the time to write about your experience with us. We are very sorry because we have not filled your expectations during your stay with us, we express our sincere apologies for what happened, we have taken note of your comments, which will be sent to the departments concerned to...

Panama City, Panama
Reviewed 31 August 2015

Back in 2014 I have a situation with this hotel were I get the lobby about 9.45pm to check-in, and regarding they where full they told me that because I arrive after 6pm they offer my room to somebody else. Confirmation number in hand, and my credit card data on their hands! Need to get a taxi and go around...

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Helpful?
Thank Luis H
oordonez, Public Relations Manager at Holiday Inn Guatemala, responded to this review

Dear Luis H: Thank you very much for sending us your comments about your experience at our property. We are very sorry have not filled your expectations during your stay with us, we express our sincere apologies for what happened, we have taken note of your comments, which will be forwarded to the departments concerned to take immediate action. We...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Conveniently located in the heart of 'The Life Zone' next to business, financial and entertainment centers. Only 5 minutes from La Aurora International Airport. The Holiday Inn Guatemala offers 194 rooms and 10 Jr. Suites with kitchenette, all of them decorated to provide comfort and a peaceful stay to our guests. With a choice of mountain or city view, wall to wall carpeting, cable TV, safety deposit box inside the room, two telephone extensions, wireless internet, central air conditioning, radio and alarm clock, coffee maker, iron and ironing board and electronic keys. For your convenience,Holiday Inn Guatemala provides business center facilities. Seven meeting rooms and audiovisual equipment for conferences and events from 10 to 300 people. ... more   less 

Additional Information about Holiday Inn Guatemala

Address: 1a. Avenida 13 - 22 | Zona 10, Guatemala City 01010, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: €78 - €140 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Guatemala 4*
Number of rooms: 210
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Travelocity, Expedia, IHG, Hotels.com, Hotwire, Cancelon, TripOnline SA, Priceline, HotelQuickly and HRS so you can book your Holiday Inn Guatemala reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Guatemala Hotel Guatemala City
Holiday Inn Guatemala City
Guatemala City Holiday Inn
Holiday Inn Guatemala Guatemala City
Hotel Style:
#9 Luxury Hotel in Guatemala City
#15 Business Hotel in Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Guatemala staff and other travellers.
5 questions
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Questions? Get answers from Holiday Inn Guatemala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay a little more for a suite or business room. Ask for upper floor.”
kontiki7, 26 May 2017 | Read review
“Higher floor + Better view and less noise.”
BrianJ590, 24 Mar 2017 | Read review
“Stay somewhere else!”
Baja5557, 17 Nov 2016 | Read review
“I would say any room is good. I stayed on the 6th floor and the view from the balcony was very nice.”
mromero28, 29 Jun 2016 | Read review
“They offer packages with bus transportation from El Salvador at competitive rates. Ask for them with Pullmantur.”
carmengonzalezh, 26 Jun 2016 | Read review
5 of 5
Hotwire.com
US$82* /night
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Booking.comUS$90
Expedia.comUS$90
Orbitz.comUS$91
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Prices are for 1 room, 2 adults
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