Holiday Inn Guatemala
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Primera Avenida 13-22 Zona 10, Guatemala City 01010 Guatemala
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Guatemala
More questions?
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#10 of 83 in Guatemala City
Location
Cleanliness
Service
Value
Located only 10 minutes away from La Aurora International Airport (GUA), in the heart of Zona Viva nearby corporate offices, banks, restaurants, exciting clubs and shopping malls, is your best option when visiting Guatemala City. Corporate travelers appreciate that we offer complimentary Wi-Fi access and event space to host business meetings and large company gatherings, and the Business Center is a great place to work without interruption. When you stay in Guatemala City, our hotel provides you with everything you need to relax. The Fitness Center gives you a place to work out, the outdoor pool helps you unwind, and our on-site restaurant Los Comensales, offers you delicious meals throughout the day.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Vending machine
Airport transportation
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Room service
Flatscreen TV
Bath / shower
Hair dryer
Safe
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish
Location
Full view
95Great for walkers
Grade: 95 out of 100
110Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
Contact
Primera Avenida 13-22 Zona 10, Guatemala City 01010 Guatemala
Getting there
Car HireSee all Guatemala City car hire
803Reviews10Q+A75Room tips
Reviews
Traveller rating
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Most Recent
Terrible service from front desk. Elias was exceptionally rude. I know it's a tough time, but really–there is no need to be as lazy and as rude as he was. I was very surprised. I can't recommend staying at this hotel. Consider other hotels on the same block.
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Date of stay: January 2022Trip type: Travelled
1 Helpful vote
Helpful
Response from IHG Service, Owner at Holiday Inn Guatemala
Responded 8 Feb 2022
Hi VisitHonduras, Thank you for choosing to stay with us and for sharing your feedback. I hope all is well. We provide a personal and attentive service, but I am sorry you felt otherwise because of the service received. I understand this is not the seamless experience you're accustomed to, VisitHonduras. I assure you that your concerns have been forwarded to the management to identify areas where we can be better. I hope you give us another opportunity to share a more positive experience with you soon. Safe travels, Glaiza G. Case Manager IHGService
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Very pleasant experience overall. I needed help with arranging many details and staff were very helpful! The room was exceptional, although there was only shampoo and lotion, no conditioner, but the shower was hot and the pillows were soft! I felt very comfortable and safe and would definitely stay here again.
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Date of stay: November 2021Trip type: Travelled
Helpful
We stayed here during January 2021, the staff is super nice and accommodating. Rooms extremely comfortable with modern touches. Will definitely recommend staying here in Guatemala City, it includes breakfast and the price is great compared to other hotel options.
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Date of stay: January 2021Trip type: Travelled
Helpful
This is a very good Holiday Inn. The staff are professional and friendly, the breakfast is good, the rooms are clean and spacious. Zona 10 is generally safe, with lots of surveillance cameras. My Guatemalan friends insisted on driving me back to the hotel, claiming it isn't safe on Saturday night, but generally this location is fine.
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Review collected in partnership with this hotel
Date of stay: February 2020Trip type: Travelled
Helpful
All was great, except that I was expecting a free schuttle in the morning but surprise... I got charge $10 for a 10 mins trip. I have canceled my Uber (way cheaper than the hotel) assuming that the hotel transportation was part of the service as many hotels. They should aware customers about it when paying the room. Oh well,
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Review collected in partnership with this hotel
Date of stay: March 2020
1 Helpful vote
Helpful
Our stay was great! From welcome to room, from service to breakfast, everything was outstanding! The pool is bliss, heated and nice atmosphere. Also, since my husband does not use elevators, he was able to use the stairway with ease. After coming from our visit thru different places in Guatemala, it was nice to come to a beautiful, hot shower.
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Review collected in partnership with this hotel
Date of stay: March 2020Trip type: Travelled
Helpful
One brandy and two soft drinks in the bar were was 35 US$. This was somewhat excessive for a pleasant, but a rather standard, bar. Other than that the hotel was good and with very attentive staff. The cost of the drink would discourage me from choosing it again. Un brandy y dos refrescos en el bar costaba 35 dólares. Esto fue algo excesivo para un bar agradable, pero bastante estándar. Aparte de eso, el hotel era bueno y con un personal muy atento. El costo de la bebida me disuadirá de elegir nuevamente.
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Review collected in partnership with this hotel
Date of stay: February 2020Trip type: Travelled
Helpful
Response from Holiday Inn G, Guest Relations Manager at Holiday Inn Guatemala
Responded 17 Feb 2020
Dear easyoneLondon thank you very much for your comments this will help us to improve our services. We hope you give us the opportunity to serve you again
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Excellent. A lot of attention to detail. Best pillows I’ve ever slept with. The staff was very friendly, respectful and would go out of their way to accommodate any request. Hotel is located at walking distance to a mall and small local restaurants and souvenir shops.
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Review collected in partnership with this hotel
Date of stay: February 2020Trip type: Travelled
Helpful
Response from Holiday Inn G, Guest Relations Manager at Holiday Inn Guatemala
Responded 14 Feb 2020
Dear Rosamontesinos, thank you so much for your comments and for your preference. We hope to have the opportunity to serve you again
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Stayed there in February for business purposes, very clean, ample rooms, very nice view from floor 16, good food,loved the amenities, convenient, nice gym and pool though small, very good service from everybody, thanks!
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Review collected in partnership with this hotel
Date of stay: February 2020Trip type: Travelled
Helpful
Response from Holiday Inn G, Guest Relations Manager at Holiday Inn Guatemala
Responded 10 Feb 2020
Dear Sherpa64831194992 thank you very much for your comments, we hope to see you again in the near future.
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Rooms are cleaned and personnel is really professional and helpful. It is time for an update of the rooms, furniture and mattresses could be updated. Besides this, I'm very happy with my stay at the hotel
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled
Room Tip: update rooms and mattresses.
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Helpful
Response from Holiday Inn G, Guest Relations Manager at Holiday Inn Guatemala
Responded 12 Feb 2020
Dear MaryGonz2020 thank you very much for your comments and for your preference. Allow me to inform you that we are finishig this year with room renovations we have more than 80% of the rooms just renovated for your next stay
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PRICE RANGE
US$94 - US$110 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn guatemala hotel guatemala city, holiday inn guatemala city, guatemala city holiday inn
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
210
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Claim Your Listing Frequently Asked Questions about Holiday Inn Guatemala
Which popular attractions are close to Holiday Inn Guatemala?
Nearby attractions include Plaza Fontabella (0.4 km), Zona Viva (0.3 km), and Plaza Espana (0.4 km).
What are some of the property amenities at Holiday Inn Guatemala?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Holiday Inn Guatemala?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Holiday Inn Guatemala?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Guatemala?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Guatemala?
Conveniently located restaurants include The Market, Cadejo Brewing Company Beerhouse & Grill, and Picasso Stone flame oven.
Are there opportunities to exercise at Holiday Inn Guatemala?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Holiday Inn Guatemala have an airport shuttle?
Yes, Holiday Inn Guatemala offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Holiday Inn Guatemala have airport transportation?
Yes, Holiday Inn Guatemala offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Guatemala?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Guatemala offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.