The hotel was much better than what I expected. I messaged the hotel a day before I arrived asking about the shuttle bus from the airport, and they arranged it for me even though I arrived after midnight. The hotel had a 24 hour reception, which was great. Staff were very friendly, and the room was very nice and clean. The breakfast was included, and it was by far the best breakfast I have had in any hotel. The hotel is at a main street, so it can be noisy.
Hotel is very old and outdated. walls are paper thin and I could hear people from the near rooms talking the whole night or getting ready at 3 am. bathrooms are old and disgusting. bathtub drain was almost clogged. water pressure was very weak. could not sleep a min.
It is an older hotel that has been well maintained and is very clean. Includes all the amenities we enjoy. The breakfast in the dining room get 10 on 10 as do the staff. Our Spanish is terrible, but language was never a problem. Returned fro our tour and enjoyed a well deserved swim in the pool. The hot tub was just a warm tub. We would definitely come back.
With the family stayed at Hotel Las Americas for two nights, the room small but comfortable, Free Wi-Fi and near to the La Aurora airport, retaurants, mall at downtown and Aurora Zoo... the staff was very friendly and respectful. they offered transport from/to airport and they are pet-friendly.
Hotel unable to use the reserve on the card for payment of final bill. Had to make a separate payment for total bill beyond the full reserve amount. I used the same card, so no issue with my bank. Need to wait many working days for reimbursement of reserve. Travelling extensively and this type of issue does not help. Accounting department needs to address these types of issues. Disappointed in the hotel.
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