Hotel is very nice and clean throughout the entire property. Beds are very comfortable for even the most troubled sleeper like me! Staff is professional and accommodating. Location is near lots of shopping and easy access to the airport.
First time in Guatemala and the overall experience was outstanding. Staff members went above and beyond especially Kevin and the restaurant staff. We came in a big group and we got home late from a gathering. The restaurant stayed open way past their closing just to accommodate us.
Definitely staying again at Hilton Garden Inn. The attention provided by personnel was superb and it is located in a very good area close to the malls. The shuttle provided by the hotel is also great!
We were a large group (24), in 8 rooms, staying 1 night before a flight home. I was amazed at the patience, help and responsiveness, both before and during our trip. Estephanie de Leon, Valdo Aguirre and Pilar Collado communicated well before our trip, and put up with my many questions and changes, so everything ran very smoothly for our group. We arrived on 2/15, all were very tired and Kevin helped us check in and we all were in our beautiful rooms as quick as possible. We did hear planes, but expected it, being so close to the airport, and some of us had ear plugs, which helped. Most of us had the breakfast buffet, which had abundant choices and was very good for the price. Andres checked us out with a patient smile and everything was correct, as far as charges. Pedro was our very pleasant shuttle driver and was able to take 2 trips to get us all to the airport on time. All in all, it was a wonderful stay and I would have Guly recommend them for any overnight stay, especially any groups. Thank you to all the Hilton Garden Inn staff!…
Visit to Guatemala City was for business purposes. Found the city to be somewhat dirty. However, did not feel unsafe in the Zona 9 district. People were friendly, helpful and accommodating. Look forward to another visit to explore more of the country.
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