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Hilton Garden InnUS$96
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Room & Suite (72)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
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Updated 02/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Garden Inn Guatemala City
Updated 02/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#7 of 83 in Guatemala City
Location
Cleanliness
Service
Value
Travellers' Choice
Located in the financial and business district, the Hilton Garden Inn Guatemala City hotel offers a convenient base for corporate and leisure travelers. Just 4 kilometers away from La Aurora International Airport, and walk to popular restaurants, bars and shopping centers downtown. Several museums, the Domo Polideportivo arena and La Aurora Zoo are a short drive away. Gated, covered parking is available at our hotel in downtown Guatemala City. Visit our Garden Grill restaurant for breakfast, a themed lunch buffet and dinner a la carte. Evening room service is also available. De-stress after a long day in the complimentary fitness center.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Highchairs available
Business Centre with Internet Access
Conference facilities
Massage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Currency exchange
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Spanish
Location
Full view
90Good for walkers
Grade: 90 out of 100
66Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
Contact
13 Calle 7-65, zona 9, Guatemala City 01009 Guatemala
Getting there
Car HireSee all Guatemala City car hire
416Reviews26Q+A23Room tips
Reviews
Traveller rating
- 241
- 106
- 43
- 12
- 14
Time of year
Traveller type
Language
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Popular mentions
We chose the Hilton for its location and price. The staff was friendly and knowledgeable. The rooms were very clean, the only negative thing we noticed was that the pool was a bit dirty and the water was murky.
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Date of stay: April 2022
Rooms
Cleanliness
Service
Helpful
Response from Hilton Garden Inn Guatemala City, Other at Hilton Garden Inn Guatemala City
Responded 1 week ago
Dear Maida, thank you for your preference in Hilton Hotels. In Guatemala we have two properties, we are Hilton Garden Inn located in zone 9 and we do not have a pool, your review is about the Hilton Hotel in Carretera al Salvador. We hope you can stay with us in a future. ¡Have a Great Day!
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Hotel's Favourite
This is my 4th time at the Garden Inn. Joshua and Claudia at the front desk treat you like FAMILY. They are very professional and kind. BEST Hotel in Zona 10. I stayed in other hotel in the area "luxurious" but the Garden Inn takes 5 stars for service, yummy and world class food and accommodations. KUDDOS to you for the hard work! pd. I added the pic of the quesadilla and salad that we ordered. (BEST EVER) I splitted so no worries you would not be hungry ;)
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Date of stay: May 2021
Location
Cleanliness
Service
Room Tip: Having a balcony was really cool! Great city view !
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Helpful
Response from Hilton Garden Inn Guatemala City, Otro at Hilton Garden Inn Guatemala City
Responded 8 Jun 2021
Dear 228mayter: always a delight to greet you! What a pleasure to read your nice review about your time at Hilton Garden Inn Guatemala City, We are thrilled you had an excellent experience with us and enjoyed our staff service, it motivates us to continue attending our guests with warm to make them feel like at home. We appreciate you being our guest, and we would cannot wait to welcome you back the next time you are in the area. Thanks again for the feedback! ¡Have a GREAT day!
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Clean facilities, well maintained, very committed staff, always pending about the customer’s needs and desires. I sincerely recommend this establishment. Food is safe and nicely displayed, appropriate management of hygienic measures facing the pandemic. Suggestions for improvement are kindly welcomed.
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Review collected in partnership with Hilton Garden Inn
Date of stay: February 2022Trip type: Travelled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Hilton Garden Inn Guatemala City, Otro at Hilton Garden Inn Guatemala City
Responded 28 Feb 2022
Dear Extraordinary773245: Thanks for taking your time to leave us the warmest review! We are so glad to hear that you loved everything our hotel had to offer during your last stay with us, especially our hard-working and friendly staff! They are truly the driving force behind our hotel's continuous success and we cannot appreciate them enough for their dedication! Thanks for choosing us, We will certainly be looking forward to having you back with us again for your next visit! ¡Happy Day!
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We booked a room with points for 4 friends but accidentally put 2 guests on the reservation. We all walked up together to check-in (so we weren’t trying to hide anything) the “manager” andres said that we lied on our reservation so we have to pay extra for the 2 other friends. We explain that on the Hilton points it is the exact same cost regardless if we put 2 or 4 people. He says he knows but we have to extra because we have be honest on the reservation. We ask if we can cancel it and rebook so we don’t have to pay extra and he says yes but you still have to pay extra. It’s a simple human error that can be easily corrected instead he try’s to charge us extra and doesn’t attempt to find a solution. He than makes all 3 of the friends give their passport - which has NEVER happened before just so we can all spend the night. We ask what incentive we get for being a gold member and he says nothing but breakfast that only 2 of us can have since we only booked a reservation for 2. We ask about the other Hilton gold member incentives which the manager responds “you don’t get them, this is Guatemala things are different here. He made me and my friends feel so bad after a 5 hour drive to Guatemala over a simple human error that could be easily corrected.…
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Date of stay: January 2022Trip type: Travelled
Helpful
Response from Hilton Garden Inn Guatemala City, Otro at Hilton Garden Inn Guatemala City
Responded 3 Jan 2022
Dear perryaleu97, Thank you for your feedback! Can you tell us your name or confirmation number to find your reservation and be able to follow up with our team, you can send me the information to my email asistenteoperaciones@hgiguatemala.com. Thank you again and Happy New Year! HILTON GARDEN INN GUATEMALA CITY
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I stayed at this hotel for four nights. I was assigned room 304. Service - Everyone I interacted with at this hotel was extremely friendly, knowledgeable, and helpful. Some speak limited English, but it is fun to learn Spanish, so I like that part of it. Wait staff in the restaurant were all great. The security staff (always stationed outside of the front entrance to the hotel) were also great. Room - Room was large and super clean. Quiet. Super comfortable bed. Mini refrigerator. Safe. Great working AC. It made the room freezing cold, which I love. Great curtains that completely kept the room dark when sleeping in. Wi-fi was reliable and fast. Room did not have a view. Bathroom was fine. Adequate counter space for your toiletries. Shower water temperature got and stayed very hot and the water pressure was great, which I love. Hotel Information - The hotel has 109 rooms and five floors. Decent size lobby, with an ATM, little pantry for snacks and beverages near the front desk, restaurant / bar, business center, and fitness center. I did not have a rental car, so I am unable to comment on parking. Free breakfast buffet for Hilton Diamond members. Breakfast buffet was excellent with tons of fresh fruit, three fresh juice options, tons of hot and cold items, made-to-order omelets, etc. Due to COVID-19, they serve it to you, but it is AYCE. Location - I loved the location of this hotel! It is located in Zona 9 (one of the safest zones in Guatemala City). It is located one block off of Avenida La Reforma (one of the main boulevards in Guatemala City that separates Zona 9 and Zona 10). You can walk to restaurants (almost every US chain is within walking distance - Applebee’s, Burger King, Carl’s Jr, Chili’s, Cinnabon, Dunkin’ Donuts, KFC, McDonald’s, P.F. Chang’s, Pizza Hut, Starbucks, Subway, Taco Bell, and TGI Fridays). Great shopping malls are within walking distance (Avia Mall and Oakland Mall). Oakland Mall is beautiful, huge, and four floors. La Aurora International Airport (GUA) and Zoológico La Aurora are less than 10 minutes by car. Plaza España, Plaza Obelisco, and the many gardens, monuments, sculptures, and statues on Avenida La Reforma, Avenida Las Américas, and 7A Avenida are within walking distance. Most of my tours did not pick up at the Hilton Garden Inn. They only had three hotel options for pickup. One was The Westin Camino Real, which is only two blocks away in Zona 10. I used that hotel as a pickup and drop off for my tours. It was convenient. I highly recommend this hotel if your travels take you to Ciudad de Guatemala!…
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Date of stay: December 2021
Value
Location
Service
3 Helpful votes
Helpful
Response from Hilton Garden Inn Guatemala City, Otro at Hilton Garden Inn Guatemala City
Responded 3 Jan 2022
Dear UCFKnightsFan, What a pleasure to read your outstanding review about your time at Hilton Garden Inn Guatemala. We are thrilled you had an excellent experience with us and enjoyed the facilities and specially our staff service. We continuously work with our team to motivate them to attend our guests with warm and kindness, and your nice comments help us to recognize our staff for their efforts, we are very happy to have a team that enjoy attending our guests. We appreciate you being our guest, and we would cannot wait to welcome you back the next time you are in the city. Our goal is to make your stay better and brighter. If something isn’t just the way you like it, simply let any hotel team member know, and we will make it right. Guaranteed. Thanks again for your nice feedback, stay safe and ¡¡HAPPY NEW YEAR 2022!! HILTON GARDEN INN GUATEMALA TEAM
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PRICE RANGE
US$79 - US$99 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
princess hotel guatemala city
FORMERLY KNOWN AS
Hotel Princess
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
109
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Claim Your Listing Frequently Asked Questions about Hilton Garden Inn Guatemala City
Which popular attractions are close to Hilton Garden Inn Guatemala City?
Nearby attractions include Plaza Espana (0.2 km), Shakespeare's Pub (0.3 km), and Union Church of Guatemala (0.2 km).
What are some of the property amenities at Hilton Garden Inn Guatemala City?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Garden Inn Guatemala City?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Guatemala City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Hilton Garden Inn Guatemala City?
Conveniently located restaurants include The Market, Picasso Stone flame oven, and Tanoshii.
Are there opportunities to exercise at Hilton Garden Inn Guatemala City?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Guatemala City?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Guatemala City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Garden Inn Guatemala City?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hilton Garden Inn Guatemala City?
Many travellers enjoy visiting Palacio Nacional (3.1 km).
Is Hilton Garden Inn Guatemala City accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.