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Hotel direct offer!OFERTA: DESAYUNO INCLUIDO | Breakfast Included Offer
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Hotels.comUS$107
Booking.comUS$107
TripadvisorUS$107
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Hilton Garden InnUS$107
TravelocityUS$107
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About
#7 of 177 hotels in Guatemala City
Location
Cleanliness
Service
Value
Located in the financial and business district, the Hilton Garden Inn Guatemala City hotel offers a convenient base for corporate and leisure travelers. Enjoy complimentary shuttle service to and from La Aurora International Airport, just 4 kilometers away, and walk to popular restaurants, bars and shopping centers downtown. Several museums, the Domo Polideportivo arena and La Aurora Zoo are a short drive away. Gated, covered parking is available at our hotel in downtown Guatemala City. Visit our Garden Grill restaurant for breakfast, a themed lunch buffet and dinner a la carte. Evening room service is also available. De-stress after a long day in the complimentary fitness center.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Highchairs available
Business Centre with Internet Access
Conference facilities
Massage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Currency exchange
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Spanish
Hotel links
Special Offer:OFERTA: DESAYUNO INCLUIDO | Breakfast Included Offer
Location
85Good for walkers
Grade: 85 out of 100
70Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
13 Calle 7-65, zona 9, Guatemala City 01009 Guatemala
Getting there
Car HireSee all Guatemala City car hire
427Reviews26Q+A25Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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I called this place to make sure my family members would be able to check in with no issues. As a diamond member I’ve never had issues like this. I booked the reservation and added the person that would be checking in. Not thinking that I needed to put the number of people in the room because I purchased the type of room I needed that accommodated 3 guest. My mother in law and brothers in law were picking up my daughters from the airport the following morning so I had my in laws check in. When they got there to check in the front desk wanted to charge us 35 per person. I specifically paid 15k points that accommodated 4 and it was only 3 guest. It didn’t matter whether it was 2 or 3 on the reservation the points were the same. But there they wanted to charge 35 per person. Then as diamonds we normally get something like breakfast. Well the front desk made sure they told my 76 year old mother in law, no breakfast is allowed for them. I am extremely upset with how they were treated. I don’t care if we purchased the breakfast the fact that they immediately said to them and no breakfast for you all made it seem Like they were allowed to dine. Never using this place ever again. …
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Make sure you don’t get charged 35 dollars per person if the room accommodates to the number of...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
I spent the night at the hotel as a stopover on the way to see the rest of Guatemala. After reading so many posts about the dangers of Guatemala City, I chose the Hilton as a comfortable place to acclimate. The staff were all very helpful and friendly. Most were bilingual so my limites Spanish wasn’t an issue. The entire hotel was very clean, including the elevators and halls. The hotel is an event venue and there were several parties while I was there. There was no noise or loud music from the parties. The area around the hotel offers restaurants, a shopping mall and various small shops. I felt very comfortable walking around alone during the day. There was some loud music from nearby restaurants and noise from airplanes. There was easy access to UBER or taxis to see the sights. It was a good place to start a trip.…
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Date of stay: April 2023Trip type: Travelled solo
Room Tip: Try to get a room on higher floors. There is no view from the lower ones. There is an ATM near...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
airport shuttle for 15 usd can be arranged. pillows are very comfortable. shower pressure needs to be increased. fast wifi, helpful front desk and good breakfast. also near a pollo campero, and plaza espana. centrally located and near airport
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Date of stay: June 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed here when my elderly parents were disembarked from a cruise after getting ill on board. I flew down to help them get home. Everyone at the hotel was very helpful and went out of their way to be sure we were well taken care of. We ate every meal in the hotel restaurant, the choices and quality of the food was excellent at every meal. They even went so far as to provide my mom with the broth from one of the soups since mom wouldn't eat much. The rooms were comfortable and clean. The entire staff are awesome, they all went above what is required to make our stay a great experience in a bad situation. I would definately stay with them again if I am ever in Guatemala City.
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Review collected in partnership with Hilton Garden Inn
Date of stay: April 2023
Value
Rooms
Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
All the staff are courteous and very helpful! The food is excellent! I especially love the breakfast buffet!!! I have stayed at this hotel many, many nights and have never been disappointed. Great team! Kudos to everyone!
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Review collected in partnership with Hilton Garden Inn
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I made my first ever visit to Guatemala and Hlton Garden Inn was a good hotel choice. There is a good restaurant and a delicious breakfast available as well. The suite was nice and the congierce staff friendly and helpful speaking good English. By walking are Oakland Mall and Plaza Fontanella Mall easy to reach. It takes around 10-15 minutes to walk to Oakland Mall. On the contrary the historical City Center may be too far away for many people to walk.
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hilton Garden Inn Guatemala City, Otro at Hilton Garden Inn Guatemala City
Responded 18 Jul 2022
Dear Guest, Thank you for sharing your fantastic review with the TripAdvisor community. We are very happy to know that you were satisfied with the hotel facilities and our staff service. We appreciate your kind comments about our team members. Thank you again for your business and ¡HAPPY DAY! Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here for four nights on points. Location to the airport is convenient, food and supermarket in walking distance. Zona 9 is considered as one of the more safe areas in Guatemala City. Also close is the metro bus service to Centro historico which I used several times. Just a credit card with tap functionality is all you need to get through the gate. Checkin was quick and efficient. I was told that my room got upgraded which didn’t show in the app. The room itself was more a small room with a connecting door letting the noise from the neighbors through. During cleaning I was able to see other rooms and I can tell, I got one of the smallest room. Just look at the picture for the room view. Internet was free, not sure if it was because I am Diamond or if it’s general. Speed was really slow with 4mbits in down and upload. Not recommended if you need to work. Breakfast was free as Diamond and the staff was very nice. Good selection on fruits, sliced meats and cheese, local foods, fresh juices and egg station. Although still no self service on buffet yet back.…
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hilton Garden Inn Guatemala City, Otro at Hilton Garden Inn Guatemala City
Responded 18 Jul 2022
Dear Guest, First of all, we want to thank you for your recent visit to Hilton Garden Inn Guatemala and for taking the time to share your comments regarding your stay in our property through Tripadvisor. We are very happy to hear you enjoyed our staff service and our delicious breakfast, However, We are very sorry for the inconvenience you experienced with the noise. We are constantly working to improve our hotel and your comments will help us improve in this area. We hope you will consider staying with us again in the future, we will do our best to offer you a better experience! Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We chose the Hilton for its location and price. The staff was friendly and knowledgeable. The rooms were very clean, the only negative thing we noticed was that the pool was a bit dirty and the water was murky.
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Date of stay: April 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hilton Garden Inn Guatemala City, Other at Hilton Garden Inn Guatemala City
Responded 16 May 2022
Dear Maida, thank you for your preference in Hilton Hotels. In Guatemala we have two properties, we are Hilton Garden Inn located in zone 9 and we do not have a pool, your review is about the Hilton Hotel in Carretera al Salvador. We hope you can stay with us in a future. ¡Have a Great Day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean facilities, well maintained, very committed staff, always pending about the customer’s needs and desires. I sincerely recommend this establishment. Food is safe and nicely displayed, appropriate management of hygienic measures facing the pandemic. Suggestions for improvement are kindly welcomed.
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Review collected in partnership with Hilton Garden Inn
Date of stay: February 2022Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hilton Garden Inn Guatemala City, Otro at Hilton Garden Inn Guatemala City
Responded 28 Feb 2022
Dear Extraordinary773245: Thanks for taking your time to leave us the warmest review! We are so glad to hear that you loved everything our hotel had to offer during your last stay with us, especially our hard-working and friendly staff! They are truly the driving force behind our hotel's continuous success and we cannot appreciate them enough for their dedication! Thanks for choosing us, We will certainly be looking forward to having you back with us again for your next visit! ¡Happy Day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a room with points for 4 friends but accidentally put 2 guests on the reservation. We all walked up together to check-in (so we weren’t trying to hide anything) the “manager” andres said that we lied on our reservation so we have to pay extra for the 2 other friends. We explain that on the Hilton points it is the exact same cost regardless if we put 2 or 4 people. He says he knows but we have to extra because we have be honest on the reservation. We ask if we can cancel it and rebook so we don’t have to pay extra and he says yes but you still have to pay extra. It’s a simple human error that can be easily corrected instead he try’s to charge us extra and doesn’t attempt to find a solution. He than makes all 3 of the friends give their passport - which has NEVER happened before just so we can all spend the night. We ask what incentive we get for being a gold member and he says nothing but breakfast that only 2 of us can have since we only booked a reservation for 2. We ask about the other Hilton gold member incentives which the manager responds “you don’t get them, this is Guatemala things are different here. He made me and my friends feel so bad after a 5 hour drive to Guatemala over a simple human error that could be easily corrected.…
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Date of stay: January 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hilton Garden Inn Guatemala City, Otro at Hilton Garden Inn Guatemala City
Responded 3 Jan 2022
Dear perryaleu97, Thank you for your feedback! Can you tell us your name or confirmation number to find your reservation and be able to follow up with our team, you can send me the information to my email asistenteoperaciones@hgiguatemala.com. Thank you again and Happy New Year! HILTON GARDEN INN GUATEMALA CITY
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$97 - US$117 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
princess hotel guatemala city
FORMERLY KNOWN AS
Hotel Princess
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
109
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Claim Your ListingHILTON GARDEN INN GUATEMALA CITY - UPDATED 2023 Hotel Reviews & Price Comparison - Tripadvisor
Frequently Asked Questions about Hilton Garden Inn Guatemala City
Which popular attractions are close to Hilton Garden Inn Guatemala City?
Nearby attractions include Plaza Espana (0.2 km), Shakespeare's Pub (0.3 km), and Union Church of Guatemala (0.2 km).
What are some of the property amenities at Hilton Garden Inn Guatemala City?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Garden Inn Guatemala City?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Guatemala City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Hilton Garden Inn Guatemala City?
Conveniently located restaurants include El Arte Steak House, Gianni's, and The Market.
Are there opportunities to exercise at Hilton Garden Inn Guatemala City?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Guatemala City?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Guatemala City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Garden Inn Guatemala City?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hilton Garden Inn Guatemala City?
Many travellers enjoy visiting Palacio Nacional (3.1 km).
Is Hilton Garden Inn Guatemala City accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.