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Barcelo Guatemala City

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1,251 Reviews from our TripAdvisor Community

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Showing 769: English reviews
Reviewed 9 September 2014

A good hotel, good restaurant, good breakfast, nice pool, large comfortable rooms, but avoid smoking floor the smell is terrible. Driving to the hotel leaving the airport is a bit complicated and confusing, but fairly close..

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Helpful?
1Thank Glauber L
BarceloManager, Gerente at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you for taking the time to write about our service and facilities. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala. Best regards,

New York City, New York
Reviewed 8 September 2014 via mobile

Stayed here during a transit to Antigua. Pros: Proximity to airport- quick 10 min ride. Since we arrived quite late, that was nice. It's a gated compound and very secure. Large rooms. Helpful staff. Cons: In the daytime, you can hear the planes! Rooms are outdated. Could use a face lift and modern touches. The carpet looks like a 1960s...

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Helpful?
Thank wonderingjoybringer
BarceloManager, Gerente at Barcelo Guatemala City, responded to this review

Dear Guest, We are sorry that during your stay you have suffered those inconveniences . Your comments will help us to continue improving our service and quality standards. We really hope to see you at our hotel again so we can offer our quality services beyond your expectations. Best regards.

Alexandria, VA
Reviewed 7 September 2014

I stayed at the Barcelo for three nights and was extremely impressed with the helpfulness of the staff. Unfortunately I needed the staff's assistance quite a bit when my room key would not work repeatedly in the elevator to access the floor of my room and also did not work in the electric reader in my room. The rooms were...

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Helpful?
Thank TMP1978
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.

Gurgaon, Haryana, India
Reviewed 5 September 2014

I stayed at Barcelo hotel at Guatemala city from August 4th - August 7th 2014., I made partial payment by card and partial payment by my international travel card ,Initially they blocked USD 385.49 (which includes Q 500 extra to cover additional expenses during my stay) on my travel card and finally while checking out they again deducted USD 319.04...

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Helpful?
3Thank abhishekgsavita
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review

Dear Guest, In Barcelo Guatemala City hotel we make a great effort to fullfil our customers expectations. We are very sorry that during your stay you have suffered some shortcomings. Your review will help us to improve our service standards. We hope to see you at our hotel again so we can offer our quality services beyond your expectations. Best...

Reviewed 2 September 2014

It was a nice hotel, the location is good but you are far away from the nightlife, nothing a cab wouldn't solve, the price is reasonable for the type of hotel, the rooms are of decent size, it was clean and the staff is friendly. The only problem was the currency exchange issue, we were a group of 50 people...

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Helpful?
Thank Esteban V
BarceloManager, Gerente at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep our high service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.

Miami, Florida
Reviewed 1 September 2014

Stayed at the Barcelo Guatemala City during a business trip to Guatemala. The staff and service was top notch. Was upgraded to a suite on the 12th floor that had a spiral staircase to the bedroom on the 13th floor (the equivalent of two regular hotel rooms). The rooms was well apportioned and quiet. The beds were a little hard...

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Helpful?
1Thank Paul_Quick
BarceloManager, Gerente at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you for taking the time to write about our service, location and staff. Its always motivating receive such appreciations from our guest. This will help us to keep our high service standards. Hope to see you soon in Guatemala. Best regards.

Valencia, Spain
Reviewed 31 August 2014 via mobile

During my visit in Guatemala the only downside was Hotel Barcelo. Starting from the check-in I experienced terrible service. TERRIBLE customer service; They allegedly gave me complementary internet access when I upgraded my room with a balcony, which was a complete lie. Not only did the "superior" room not have a balcony but at the check out they wanted to...

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Helpful?
3Thank isaaa01
BarceloManager, Gerente at Barcelo Guatemala City, responded to this review

Dear Guest, First at all, Barceló Guatemala City Hotel would like to thank you for have stayed in our hotel and share your experience in Barceló. We are sorry that during your stay you have suffered those inconveniences . Your comments will help us to continue improving our service and quality standards. We really hope to see you at our...

Horsham, United Kingdom
Reviewed 28 August 2014

Stayed one night after a long bus journey from Rio Dulce ready to catch our flight home and had a comfy night in clean accommodation. Powerful, warm shower. Nice swimming pool and the ladies changing room (which was not sign posted at all?) looked really nice with a steam room and sauna. Restaurant food was very good for a buffet...

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Helpful?
1Thank Hollie H
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,

Panama
Reviewed 26 August 2014

This is fairly close to the airport and a great stay if you need to get there early. This was actually my first stay at a Barcelo and has me hooked looking to stay at more. Very clean and great service. It inst really surrounded by entertainment, but I was there for work.

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Thank K_Mennem
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.

Bogotá
Reviewed 25 August 2014

We stayed with a group of people during an event which was held at this hotel - here are my experiences. Booking: I had send an inquiry by email and as their reply was not immediate, I booked the rooms through expedia. In order to take the complimentary shuttle, I had advised my arrival time by phone to get picked-up...

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Helpful?
Thank tom_brd
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
The Barcelo Guatemala City hotel is set right in the heart of the city, in the main business district, and surrounded by restaurants, shops and places of entertainment in Guatemala City. Its elegant 397 rooms offer high-speed Internet connection and numerous facilities to make your stay an enjoyable one, be it for business or pleasure. ... more   less 

Additional Information about Barcelo Guatemala City

Address: 7 Avenida 15-45 | Zona 9, Guatemala City 01009, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: €87 - €138 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Guatemala City 4.5*
Number of rooms: 397
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Barcelo, Hotels.com, Travelocity and Jetsetter so you can book your Barcelo Guatemala City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Guatemala City Hotel Guatemala City
Guatemala City Barcelo
Hotel Style:
#4 Spa Hotel in Guatemala City
#4 Romantic Hotel in Guatemala City
#4 Family Hotel in Guatemala City
#5 Luxury Hotel in Guatemala City
#7 Business Hotel in Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Guatemala City staff and other travellers.
22 questions
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Keswick, Virginia
Washington
7 months ago
Toronto, Canada
5 months ago
Queens, NY
over a year ago
San Antonio, Texas
over a year ago

See all questions (22)

Questions? Get answers from Barcelo Guatemala City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the main road.”
 of 5 bubbles WEOOZE, 17 Jan 2017 | Read review
“Premium level rooms are a good deal with access to the premium lounge.”
  • View of Agua Volcano and airport from our Premium Duplex Suite
  • Upper level of the 2 storey Premium Duplex Suite
  • Spiral staircase
  • Another view of first floor of Duplex suite
  • FIrst floor of Premium Duplex Suite
 of 5 bubbles ONE-CAN-TRAVEL, 15 Jan 2017 | Read review
“Eleven floor”
 of 5 bubbles mtrias, 11 Jan 2017 | Read review
“Ask for a corner room which are slightly larger or volcano view”
 of 5 bubbles TrentHendy, 28 Dec 2016 | Read review
“I stayed here twice while in Guatemala. The first time had a corner room with the best views.”
 of 5 bubbles terrencegeorgeb, 23 Dec 2016 | Read review
5 of 5
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