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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Barcelo Guatemala City
Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 71 hotels in Guatemala City
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
The Barcelo Guatemala City hotel is set right in the heart of the city, in the main business district, and surrounded by restaurants, shops and places of entertainment in Guatemala City. Its elegant 397 rooms offer high-speed Internet connection and numerous facilities to make your stay an enjoyable one, be it for business or pleasure.
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Room & Suite (303)303
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Hot bath
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Poolside bar
Airport transportation
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Flatscreen TV
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Refrigerator
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, Spanish
Location
Full view
87Good for walkers
Grade: 87 out of 100
38Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
2,613Reviews41Q+A100Room tips
Reviews
Traveller rating
- 1,372
- 866
- 221
- 89
- 65
Time of year
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Popular mentions
Our stay was nice, the breakfast could be a bit better but everything was super clean and comfortable. Everyone was very nice and accomodating. We only had some work to do, which is why the location was perfect, but if you want to visit the city it's a bit far from the center.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: January 2021Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Tatiana Rodríguez, Propietario at Barcelo Guatemala City
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,
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+1
Hotel's Favourite
Everything was excellent. So close to the airport and many restaurants nearby. Staff are very professional. Some were with limited English skills but try to understand you. As you enter the hotel, they sanitize your bags and take your temperature. And they gave me a package of mask and sanitizer. Sanitizer stations through out the property. Felt very safe. Bedding and pillow were very comfortable. Fridge in the room was nice. Shampoo, conditioner and bath gel are in Eco friendly dispensers. Ordered room service for breakfast, which came in a very timely manner. Ordered a Guatemalan breakfast which was very good. Coffee was very good! And afterwords they called me to make sure that the food was okay. Pool was closed due to COVID. Gym was nice. I thought it was neat the way they had the ice dispenser. Overall very nice hotel. Highly recommend it.…
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Date of stay: September 2020Trip type: Travelled on business
2 Helpful votes
Helpful
Response from Tatiana Rodríguez, Propietario at Barcelo Guatemala City
Responded 7 Oct 2020
Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.
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Recently I had the pleasure of spending a significant amount of time at the Barcelo Guatemala. Work requested I remain in Guatemala during the Covid 19 pandemic instead of returning home. What I found was a group of consummate professionals that took personal service to an another level. Over the time I spent there, I got to know the staff very well. I saw them interact with guests that were simply there for one night, and others, like myself, that were there for some time. They treated everyone of us like we were family. They were meticulous in following safety protocols. My room was left in perfect condition after every cleaning. It was the best traveling experience I have ever had. They took the time to know me and ensured that I was comfortable. They were even moments when I missed a meal...they would call and ask if I was ok and would like to order. Thats service!!!! Most travelers will look for deals or follow certain chain hotels because of point systems. You sacrifice service when you do that. The staff and management at the Barcelo Guatemala went above and beyond. Higly recommending Barcelo Hotels is not not high enough praise. They are so much more. If you are looking for personal service, great rooms, fantastic amenities....stay at the Barcelo! I will!! Mr. S!!…
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Date of stay: October 2020Trip type: Travelled on business
Helpful
Response from Tatiana Rodríguez, Propietario at Barcelo Guatemala City
Responded 21 Oct 2020
Dear Guest, Thank you very much for taking the time to write about our service and facilities and staff. Sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. Its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards
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The location is perfect with easy access to surrounding areas and main center. Strong wifi. Express services. Very very respectful and professional staff. Amazing breakfast. All facilities that you want are there. SPA, GYM, pool, gift&grocery shop, vending machines, business centre, Cafe and restaurants. Room was clean, tidy and spacious. Noticed in rooms that no enough power sockets to use and only one near the bed.. always in Barceló chain of Hotels the provide USB connections in the room, however its not available in this Hotel. Faced a big issue of water disconnection from 1 pm to 8 pm which was bad.
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Date of stay: March 2020Trip type: Travelled with friends
2 Helpful votes
Helpful
Response from BarceloManager, Channel Manager at Barcelo Guatemala City
Responded 13 Apr 2020
Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.
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This is a well run hotel in a convenient location, the staff are taking all sensible precautions during difficult times and being very kind to stranded travellers. The swimming pool is clean and a haven of distraction for slightly concerned and bored guests. We are happy to continue to be offered room service when all restaurants have to be closed.
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Date of stay: March 2020
Value
Location
Service
1 Helpful vote
Helpful
Response from BarceloManager, Channel Manager at Barcelo Guatemala City
Responded 23 Mar 2020
Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,
Read more
PRICE RANGE
US$90 - US$150 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo guatemala city hotel guatemala city, guatemala city barcelo
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
397
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Claim Your Listing Frequently Asked Questions about Barcelo Guatemala City
Which popular attractions are close to Barcelo Guatemala City?
Nearby attractions include Parque Las Americas (0.4 km), Monumento a Cristobal Colon de Thomas Mur (0.4 km), and Bar Mancha (0.4 km).
What are some of the property amenities at Barcelo Guatemala City?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Barcelo Guatemala City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barcelo Guatemala City?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Barcelo Guatemala City?
Yes, free parking is available to guests.
What are some restaurants close to Barcelo Guatemala City?
Conveniently located restaurants include Restaurante El Cafetal, Kacao, and Casa Chapina.
Are there opportunities to exercise at Barcelo Guatemala City?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Barcelo Guatemala City have an airport shuttle?
Yes, Barcelo Guatemala City offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Barcelo Guatemala City?
Yes, dry cleaning and laundry service are offered to guests.
Does Barcelo Guatemala City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Barcelo Guatemala City?
The staff speaks multiple languages, including English and Spanish.