Our stay was nice, the breakfast could be a bit better but everything was super clean and comfortable. Everyone was very nice and accomodating. We only had some work to do, which is why the location was perfect, but if you want to visit the city it's a bit far from the center.
Everything was excellent. So close to the airport and many restaurants nearby. Staff are very professional. Some were with limited English skills but try to understand you. As you enter the hotel, they sanitize your bags and take your temperature. And they gave me a package of mask and sanitizer. Sanitizer stations through out the property. Felt very safe. Bedding and pillow were very comfortable. Fridge in the room was nice. Shampoo, conditioner and bath gel are in Eco friendly dispensers. Ordered room service for breakfast, which came in a very timely manner. Ordered a Guatemalan breakfast which was very good. Coffee was very good! And afterwords they called me to make sure that the food was okay. Pool was closed due to COVID. Gym was nice. I thought it was neat the way they had the ice dispenser. Overall very nice hotel. Highly recommend it.…
Recently I had the pleasure of spending a significant amount of time at the Barcelo Guatemala. Work requested I remain in Guatemala during the Covid 19 pandemic instead of returning home. What I found was a group of consummate professionals that took personal service to an another level. Over the time I spent there, I got to know the staff very well. I saw them interact with guests that were simply there for one night, and others, like myself, that were there for some time. They treated everyone of us like we were family. They were meticulous in following safety protocols. My room was left in perfect condition after every cleaning. It was the best traveling experience I have ever had. They took the time to know me and ensured that I was comfortable. They were even moments when I missed a meal...they would call and ask if I was ok and would like to order. Thats service!!!! Most travelers will look for deals or follow certain chain hotels because of point systems. You sacrifice service when you do that. The staff and management at the Barcelo Guatemala went above and beyond. Higly recommending Barcelo Hotels is not not high enough praise. They are so much more. If you are looking for personal service, great rooms, fantastic amenities....stay at the Barcelo! I will!! Mr. S!!…
The location is perfect with easy access to surrounding areas and main center. Strong wifi. Express services. Very very respectful and professional staff. Amazing breakfast. All facilities that you want are there. SPA, GYM, pool, gift&grocery shop, vending machines, business centre, Cafe and restaurants. Room was clean, tidy and spacious. Noticed in rooms that no enough power sockets to use and only one near the bed.. always in Barceló chain of Hotels the provide USB connections in the room, however its not available in this Hotel. Faced a big issue of water disconnection from 1 pm to 8 pm which was bad.
This is a well run hotel in a convenient location, the staff are taking all sensible precautions during difficult times and being very kind to stranded travellers. The swimming pool is clean and a haven of distraction for slightly concerned and bored guests. We are happy to continue to be offered room service when all restaurants have to be closed.
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