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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 24/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Camino Real, Guatemala
Updated 24/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#4 of 83 in Guatemala City
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Welcome to The Westin Camino Real Guatemala, your Guatemala City “home away from home.” The Westin Camino Real Guatemala aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Nearby landmarks such as Mezquita Aldawa Islámica de Guatemala (0.7 mi) and La Merced (0.8 mi) make Westin Camino Real Hotel a great place to stay when visiting Guatemala City.
As your “home away from home,” the hotel rooms offer a flat screen TV, air conditioning, and a minibar, and getting online is easy, with free wifi available.
Guests have access to room service and a concierge while staying at Westin Camino Real Hotel. In addition, Westin Guatemala City offers a pool and a lounge, which will help make your Guatemala City trip additionally gratifying.
During your visit, be sure to check out one of Guatemala City's popular ribs restaurants such as Hacienda Real and Tony Roma's, all a short distance from Westin Camino Real Hotel.
If you’re looking for something to do, Zona Viva (0.2 mi), National Museum of Archaeology and Ethnology (0.9 mi), and Museo Popol Vuh (1.0 mi) are a nice way to spend some time, and they are all within walking distance of Guatemala City Westin.
The Westin Camino Real Guatemala puts the best of Guatemala City at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Paid public parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Wifi
Hot bath
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Airport transportation
Shuttle bus service
Car hire
Banquet room
Meeting rooms
Spa
Massage
Salon
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Green
Languages Spoken
Spanish
Location
Full view
97Great for walkers
Grade: 97 out of 100
112Restaurantswithin 0.5 km
12Attractionswithin 0.5 km
Contact
Avenida la Reforma y 14 Calle, Guatemala City 01010 Guatemala
Getting there
Car HireSee all Guatemala City car hire
1070Reviews13Q+A100Room tips
Reviews
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- 33
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Popular mentions
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Most Recent
This hotel used to have one of the best coffees in town, now it is terrible, so sad when the coffee is bad, specially in a country that grows good coffee! With a business group we have breakfast there once a month.
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Claudia Schwartz, Marketing at The Westin Camino Real, Guatemala
Responded 4 weeks ago
Hola Coralia, agradecemos mucho sus comentarios. Constantemente hablamos con nuestro proveedor de café para garantizar una buena calidad. Nos gustaría por favor que en su próxima visita contacte a nuestro Director de Alimentos, Señor Xavier Duc e invitarla a un café para ampliar más sobre su retroalimentación que es de mucha utilidad para nosotros
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+1
Loved my stay here. The breakfast buffet was great! The variety of juices and items offered were American and locally authentic. Front desk was nice and spoke English. They did print a few pages for me without an issue. In my room I wasn’t able to hear traffic or the very loud nightclub across the street. I didn’t use any of the great amenities, but the pool and gym looked great. My co-workers raved about all of them.
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Date of stay: March 2022Trip type: Travelled
Helpful
Response from Claudia Schwartz, Marketing at The Westin Camino Real, Guatemala
Responded 4 weeks ago
We appreciate the time you are taking to give us feedback and we are glad to learn that you ejoyed your stay with us. We look forward to welcoming you agai at The Westin Camino Real Guatemala
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+1
Friendly and courteous service from the lobby security throughout the hotel. Upon checking you in, Luis offers a warm smile and suggestions during your stay. The restaurant staff are attentive, friendly and treat you with kindness. Javier and staff are extraordinary. On the 9th Fl lounge area, Daniel makes everything glamorous and is attentive to your needs. Love staying in this hotel where I am treated like family. I highly recommend it to all my friends visiting Guatemala.
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Date of stay: March 2022Trip type: Travelled
Room Tip: Restaurants within walking distance. McDs, Dunkin Donuts, San Martin.. Just ask any employee for...
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3 Helpful votes
Helpful
Response from Claudia Schwartz, Marketing at The Westin Camino Real, Guatemala
Responded 4 weeks ago
Muchas gracias por sus comentarios los cuales nos alegra mucho. Los compartiremos con nuestro equipo y estamos seguros que se sentirán felices. Los esperamos pronto y agradecemos su preferencia
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After having a negative experience trying to book with Hilton Guatemala City, we decided to call Westin Camino Real. Our experience was very positive from the moment making the reservation up until we left the hotel. We stayed two weeks and I have nothing but wonderful things to say. Everyone was courteous and attentive. The hotel is beautiful and extremely clean. The location is perfect as it's in a safe and beautiful part of the city. There are shops and many restaurants you can safely walk to. This was important to us because we traveled with our three young children. I highly recommend this hotel! Thank you to all the staff for making our stay memorable!
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Date of stay: February 2022
Value
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Claudia Schwartz, Marketing at The Westin Camino Real, Guatemala
Responded 4 weeks ago
Muchas gracias por sus comentarios, los cuales valoramos, apreciamos y nos alientan. Compartiremos sus palabra con nuestro equipos, que estará muy feliz y agradecido.
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Recently stayed at this hotel, very bad experience, (definitely not 4 or not even 5 star ) i was stayed here pre-pandemic (numerous times service was ok). This stay was disappointing they don't speak English only a few, and does not have enough staff. I came to the bar to ask for something to drink and food and it took a while, so I decided to go to the pool, the very kind waitress told me that she would take the food to me as she is a few steps away, but after 45 minutes I had to go see what happens, not only do they have no staff, not speak English and I have to use my friend to translate, she was talking with the boyfriend and when I ask about my food she tells me that I have to wait , my food arrived cold and the attention was very very bad.
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Date of stay: October 2021
Value
Location
Service
Room Tip: no comment
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3 Helpful votes
Helpful
Not a bad hotel. However, due to pandemic service we’re not offered like lounge. Breakfast was ok not the best that I have had it before at another Westin hotels. Halal was not offered at all around Guatemala,atleast I couldn find it. It’s get very dark at night if you are willing to walk around the hotel. I would recommend Uber.
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Date of stay: October 2021Trip type: Travelled
Room Tip: Walking at night alone
Use Uber
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1 Helpful vote
Helpful
Overall, disappointed. Staff was ok, but definitely not 4 or 5 star. Nobody went out of there way to be helpful, had to wait frequently for pool service. Very few English language TV channels available. Wifi was slow & inconsistent & had zero security. Breakfast buffet was uninspiring. Jacuzzi was only Luke warm & jets were infrequent.
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Date of stay: July 2021Trip type: Travelled
Room Tip: Nice gym
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3 Helpful votes
Helpful
The front desk staff were great. The staff overall, frankly, is great and very helpful. From the Great Ana María at the front desk ( and all her great colleagues that helped us) to the porteros snd servers at breakfast. The cleaning service was exceptional, they really went out of their way. This is a bustling hotel in the middle of a fashionable area with key shopping and restaurant scene and nightlife, even during a pandemic. There is a big casino also in the hotel. These are high end restaurants and clubs in this area with many other hotels including the Intercontinental across the street. It was close to main sites only like 10-15 mins away to Palacio Verde. Day travel to Pacaya. The breakfasts here were pretty good. I enjoyed them especially the pupusas in the AM. It was very solid breakfast included for Bonvoy status folks. You are also not far from Plaza Berlin which is worth a stop on way out. As well as the artisanal outdoor area on way to airport. There is also a good running path just in front of the hotel for runners. I went out twice. It runs along the main Avenida and has many runners. They also have tennis courts ( that could use a little renovation but cool they have one). There us a super nice gym and spa also. Like big and quite new.…
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Date of stay: June 2021Trip type: Travelled
Room Tip: Buy water and soda at nearby market for the week. Hotel has fridges. Nice hotel but can save you...
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2 Helpful votes
Helpful
+1
Enjoyed my stay here even so much I returned after trying to stay in an Airbnb but it didn’t have working AC. The rooms could use updating. I loved the gym and the breakfast buffet was great with nice service. The gym is state of art so if you love exercising take advantage of it if you can. You have some great options to eat within a 6 block walking radius.
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Date of stay: May 2021Trip type: Travelled
2 Helpful votes
Helpful
Recently stayed at this hotel. Always stayed here pre-pandemic (numerous times - service was excellent). This stay was disappointing. In typical pandemic fashion management put all the guests in a block of floors or areas. No upgrades available (was told at desk "it is management discretion to upgrade elites or not and we are not offering upgrades!") Room I was given was tired and worn (hallway carpet had many stains, room furniture was old and very used. Room had no clock, coffee maker, etc., just the basics! AC sputtered air. I was totally disappointed especially given all the previous excellent stays I had at this hotel. I changed to the Intercontinental and had a much better experiences.
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Date of stay: June 2021Trip type: Travelled
Value
Cleanliness
Service
4 Helpful votes
Helpful
PRICE RANGE
US$126 - US$167 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin camino real hotel guatemala city, westin hotel guatemala city, westin guatemala city, guatemala city westin
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
274
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Claim Your Listing Frequently Asked Questions about The Westin Camino Real, Guatemala
Which popular attractions are close to The Westin Camino Real, Guatemala?
Nearby attractions include Plaza Fontabella (0.5 km), Zona Viva (0.3 km), and Plaza Espana (0.4 km).
What are some of the property amenities at The Westin Camino Real, Guatemala?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Camino Real, Guatemala?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Camino Real, Guatemala?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin Camino Real, Guatemala?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to The Westin Camino Real, Guatemala?
Conveniently located restaurants include The Market, Cadejo Brewing Company Beerhouse & Grill, and Picasso Stone flame oven.
Are there opportunities to exercise at The Westin Camino Real, Guatemala?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Westin Camino Real, Guatemala have an airport shuttle?
Yes, The Westin Camino Real, Guatemala offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Westin Camino Real, Guatemala have airport transportation?
Yes, The Westin Camino Real, Guatemala offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Camino Real, Guatemala?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Camino Real, Guatemala offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.