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The Westin Camino Real

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The Westin Camino Real
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626 Reviews from our TripAdvisor Community

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Showing 448: English reviews
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Miami
Reviewed 1 week ago

The Westin in Guatemala City takes you back to the days of women in long Cocktail dresses and men in Smoking's. The decor is from the late a940's. Beautiful inlaid as well as carved wood and marble floors and accents everywhere. The Breakfast buffet leaves nothing to the imagination and the pool area is absolutely beautiful Located in a strategic...

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Helpful?
Thank 838jamesma
Jeddah, Saudi Arabia
Reviewed 1 week ago via mobile

Checked in for a few hours layover in Guatemala city and was surprised to see there was no running water in the bathrooms when I was trying to take a shower, rest a little bit and slide into a fresh set of clothes for the few hours I had. Front desk told me it was a temporary problem which they...

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Helpful?
Thank K B
Luisa B, Public Relations Manager at The Westin Camino Real, responded to this review

Dear KB, Please accept our sincere apologies for the inconvenience you may have experienced during your stay, we deeply apologize for that and we are sorry that you were disappointed these time, on behalf of The Westin Camino Real, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality at your visit which...

Guatemala
Reviewed 2 weeks ago

We stayed the weekend for New Year Celebration Party and it was amazing, it is not easy to please teenagers but, my children enjoyed it very much, they have a little bit to please everyone. delicious food, fantastic DJ and band and lots of games. Regarding rooms we had two, they are nice and cozy (best & soft pillows ever)...

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Helpful?
Thank GladysuGT
Madison, Wisconsin
Reviewed 4 weeks ago

Overall, I liked the hotel. The hotel is in a great location in Zona 10, and is near the airport. They do have a free airport shuttle starting at 4:10am that runs hourly. The one thing I did not like about the hotel was the internet situation - they advertise as having free internet, but it was limited to 150mb,...

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Thank Daryl F
Paris, France
Reviewed 16 January 2017

As a very experienced traveller I would rip off a star or two from this hotel. 1. Arrogant reception staff depending on who is there 2. Charging me more than agreed over the phone (+ and no confirmation in the mail to provet that) 3. Asked for room higher up, charged more, but then the room was smaller. 4. An...

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Helpful?
Thank alice p
Luisa B, Public Relations Manager at The Westin Camino Real, responded to this review

Dear alice p, Please accept our sincere apologies for the inconvenience you may have experienced during your stay, we deeply apologize for that and we are sorry that you were disappointed these time, on behalf of The Westin Camino Real, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality at your visit...

London, United Kingdom
Reviewed 16 January 2017

I stayed in this hotel for 2 weeks for work. It is a really nice hotel, very elegant in style and well maintained. The breakfast is great - they even have a fresh juice bar that makes the juice you want from the fruit and veg available. The spa area was under construction and as a result the gym equipment...

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Helpful?
Thank 990laura
Luisa B, Public Relations Manager at The Westin Camino Real, responded to this review

Dear 990laura, Thanks for your comment. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible. We would like to thank you for your visit to The Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We look forward to seeing...

Flagstaff, Arizona
Reviewed 16 January 2017

stayed here for one night in January 2017. While the hotel is a little overwhelming in the marbled opulence (it might better be located in Vienna for example) and has no connection with Guatemalan culture it does have an excellent Italian restaurant which I highly recommend to anyone who stays there.

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Thank denis b
Luisa B, Public Relations Manager at The Westin Camino Real, responded to this review

Dear denis b, We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible. It was truly a pleasure to serve you. Regards,

Mexico City, Mexico
Reviewed 15 January 2017

The Camino Real is a very nicely appointed hotel within walking distance of shopping, restaurants, and for me walking distance to my work. This eliminated the need to depend on work shuttles or taxis while still being able to set my own work schedule. There are literally hundreds of restaurants within a 10 min walk from the hotel. My room...

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Thank drewaw
Luisa B, Public Relations Manager at The Westin Camino Real, responded to this review

Dear drewaw, Thanks for your comment!. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Regards,

Panama City, Panama
Reviewed 13 January 2017

Actually this is not a new hotel but its the most well known in Guatemala City due to its(then)seismic resistance architecture,grandiose lobby with cupola and an very good breakfast buffet including the "chapin" breakfast Guatemala style.Service was perfect,I would add excellent and the rooms were well appointed,renovated and the pool is still one of my favourites for people watching and...

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Thank CFNordstrom
Luisa B, Public Relations Manager at The Westin Camino Real, responded to this review

Dear CFNordstrom, We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible. It was truly a pleasure to serve you. Regards,

Geneva, Switzerland
Reviewed 12 January 2017

4 star hotel in Guatemala City. Very good location in Zona Viva where you can walk around and good shops and restaurants are close by. Our room was somewhat on the small side. Service at reception was a bit sporadic and we telephoned twice for some water to be brought to the room but it never arrived. Wifi costs $20...

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Helpful?
Thank Clare G
Luisa B, Public Relations Manager at The Westin Camino Real, responded to this review

Dear Clare G, We would like to thank you for your visit to The Westin Camino Real Guatemala Hotel. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Camino Real

Address: Calle Camino Real 0-20, Guatemala City 01010, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: €131 - €264 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Camino Real 4.5*
Number of rooms: 271
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Also Known As:
Westin Camino Real Hotel Guatemala City
Westin Hotel Guatemala City
Westin Guatemala City
Guatemala City Westin
The Westin Camino Real Guatemala/Guatemala City
Hotel Style:
#1 Green Hotel in Guatemala City
#5 Spa Hotel in Guatemala City
#6 Romantic Hotel in Guatemala City
#6 Luxury Hotel in Guatemala City
#11 Business Hotel in Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Camino Real staff and other travellers.
7 questions
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Questions? Get answers from The Westin Camino Real staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the floor the better the view”
 of 5 bubbles 838jamesma, 14 Feb 2017 | Read review
“No recommendation for room. I would rather say, there are probably better hotels in town. I would not stay here again.”
 of 5 bubbles alicep526, 16 Jan 2017 | Read review
“get a room with a single king size bed - those with two doubles swallow up most of the room”
 of 5 bubbles 98denisb, 16 Jan 2017 | Read review
“higher floors are quieter”
 of 5 bubbles drewaw, 15 Jan 2017 | Read review
“I think rooms on the upper floors would be quieter, but it's not a noisy hotel.”
 of 5 bubbles 151clareg, 12 Jan 2017 | Read review
5 of 5