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12 Calle # 2-25 Zona 10, Guatemala City 01010 Guatemala
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Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (220)
Dining (59)
Room & Suite (46)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 22/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Centric Guatemala City
Updated 22/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 83 in Guatemala City
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
The Hotel is located at the best zone of Guatemala City. The hotel will feature upscale architecture, modern, comfortable and life style. The design of the rooms and common areas are inspired on the textiles of Guatemala that represents the culture and the textures of every Guatemala destination. The Hotel counts with 138 modern and life style guest rooms.
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Property amenities
Car park
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Wifi
Paid internet
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Rooftop bar
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Extra long beds
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Radio
iPod docking station
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish
371Reviews10Q+A11Room tips
Traveller rating
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Popular mentions
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Most Recent
avareeeyas2022 wrote a review 18 May
1 contribution
Loved everything about this hotel. World class service and facility. Great employees! I will stay here again in the future. Rudi was a great employee. He offered to open elevators and doors, carry your stuff and was super friendly. He was popular amongst all guests.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
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Location
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Service
Sleep Quality
Trip type: Travelled
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 2 days ago
Dear Customer. Thank you for choosing us for your rest, we are excited to know that your stay was satisfactory, this motivates us to continue working hard every day to give to our clients. we hope to see you soon
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daniellipa54 wrote a review 16 May
1 contribution
Loved the hotel and its amenities. Room was very modern and clean and hotel had options for meals and nightlife right on the property. Staff was friendly and accommodating. Also was able to arrange Covid testing directly in our room for our return to the U.S.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
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Location
Cleanliness
Service
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 2 days ago
Dear Customer. Thank you for choosing us for your rest, we are excited to know that your stay was satisfactory, this motivates us to continue working hard every day to give to our clients. we hope to see you soon
Read more
valerie c wrote a review 9 May
2 contributions
Other than issues with the staff at the breakfast area not wanting to serve breakfast a la carte after 10:30, the hotel and the staff are awesome. The rooms were clean, the hotel is well furnished and modern, the location is centric to the main attractions within the city, and the mall next door is a plus.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
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Location
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Trip type: Travelled
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 2 weeks ago
Dear Ms. Valeria, Thank you for leaving us your feedback, without a doubt it will be reviewed with our staff in the restaurant area, to provide better experiences to our client, we hope to see you soon.
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montenegrooswaldo wrote a review Apr 2022
Los Angeles, California1 contribution
We were referred to this hotel in particular because, my cousin, Douglas Montenegro Gálvez worked on the building of this project as overseeing the construction of this beautiful masterpiece. He was lead project manager of construction and engineering and it was his recommendation that pushed us to reserve the room. Overall, the stay was pleasant and welcoming. The staff made extra effort in allowing us the use of the pool due to staff being accommodating and helpful! That made the trip even better! Also, we needed a print out of an email and the staff was very productive in getting it printed out and getting it to us in an expedited manner. The only problem we had was that the room door lock was not working properly and did not accept the room key. It was a real inconvenience and we had to call maintenance to come repair it. Fortunately, it didn’t take too long for the technician to come and fix the problem. Independent of that small issue we had, we would recommend this hotel and would stay there again due to its helpful and friendly staff, the safety of the location, and the variety of eatery places in and around the hotel.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022
Value
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 4 weeks ago
Thank you for leaving us your comments, we are delighted to know that we managed to exceed your expectations, and above all, we are delighted to know that you are referred by Mr. Montenegro, without a doubt expert hands that made this beautiful place possible.
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Matthew R wrote a review Apr 2022
Columbia, Maryland169 contributions176 helpful votes
So the Hyatt Centric Guatemala City is currently listed in first place among hotels in Guatemala City and I can see why--but that doesn't mean that I would necessarily highly recommend it. The hotel is pretty new, very, very trendy, and hip. However, that comes with a price--the hotel is extremely crowded with guests and visitors (probably more so visitors) and so if you're looking for a place where you can relax in comfort then this isn't the place to be. I was looking forward to hanging out at the rooftop pool area but it was closed (or about to close) for some evening private event (a fashion show maybe?) and the bar on the 16th floor was packed with most of the tables already reserved. These areas aren't very large to begin with so it doesn't take much to have them already at-capacity. The main restaurant was jammed packed at breakfast time on a Saturday morning when I was checking out and I was glad there is a Starbucks nearby at Plaza Fontabella because I'm sure there would have been a wait for a table. As other guests have mentioned, this hotel is very popular with locals (because of how trendy the hotel is) so that contributes the overall sense of being way too crowded. In terms of the rooms--very cute, well-decorated and with great air conditioning. Also very clean. The beds are not as comfortable as what I would have hoped--mattress is quite hard and I don't think there's any sort of mattress topper. Definitely not as good as the beds at the nearby InterContintental hotel. Towels were thin, not of great quality for a 4.5 star hotel and the soap was made in China--yuck. Staff generally seemed to be stretched thin as well--but generally were mostly friendly--not exceedingly so though. Maybe because they were so busy. All in all I'd say that this hotel is worth checking out--especially if you want the trendiest, most popular place to be. However, next time I'd stick with the InterContinental which is more tranquil, more comfortable, a much larger pool and a more sedate atmosphere. (Even if it's decor isn't as cute as the Hyatt.)
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Date of stay: April 2022
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 6 Apr 2022
Dear Mr. Matthew Thank you for leaving us your comments, without a doubt we have read every word that you share with us and we respect your opinion very much without a doubt you leave us with a great lesson learned, we are very sorry for the perception that we left you on your visit to our property, but we have already carried out the necessary adjustments so that this does not happen in the future, We hope to see you soon
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9jeffreym99 wrote a review Mar 2022
Los Angeles, California1 contribution
Hyatt Centric is the place to stay. It is comfortable and has everything you need whether you are working or vacationing. The breakfasts are exceptional and the staff knows you by name and can point you to all the spots that make a visit to Guatemala City a great experiences. Second time there and that's my spot!
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 6 Apr 2022
Dear Mr. Jeffrey Thank you for leaving us your comments, without a doubt it motivates us to move forward every day, giving our clients the best stays. We hope to see you soon
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Kerricola wrote a review Mar 2022
Bucharest3 contributions
Extremely friendly staff, great food and fitness facilities, clean and charming. The rooms are spacious and the location is within walking distance to malls and restaurants. I highly recommend this hotel.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled
Helpful
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 26 Mar 2022
Dear Customer, Thank you for leaving us your comments, without a doubt they motivate us to work hard every day to give our clients the best stays
Read more
Michael T wrote a review Mar 2022
Lenexa, Kansas9 contributions7 helpful votes
This was my second week-long stay in two months. The property is centrally located in Zone 10 with easy access to all parts of city and outer reaches. Everything about this property deserves high marks. Facility is exceptionally maintained and staff is attentive and generous with their hospitality. Room was well organized and spotless. Overall price/value was also strong. No doubt why this Hyatt ranks highest across all reviews. Strong recommend.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 26 Mar 2022
Dear Customer, Thank you for leaving us your comments, without a doubt they motivate us to work hard every day to give our clients the best stays
Read more
EdgarA wrote a review Feb 2022
Panama City, Panama2 contributions
Great place, Great location, Excellent view to Guatemala's Volcanos, The Attendance people are amazing so kind and nice, the bedroom was incredible too many details in order to be confortable in your stay
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled
Helpful
Share
Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 6 Mar 2022
Dear Customer, thank you for leaving us your comments, they undoubtedly motivate us to continue working hard every day.
Read more
Sightseer17388892745 wrote a review Feb 2022
1 contribution
This Hyatt property is absolutely stunning. Ultra modern, beautiful, clean, absolutely professional staff, location, food, bedding....you name it. It is THE place to stay in Guatemala City! Can't recommend it enough.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 15 Feb 2022
Dear customers, thank you for leaving us your comments, without a doubt, it motivates us to continue working hard every day, to give our clients the best experiences. we hope to see you soon.
Read more
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PRICE RANGE
US$145 - US$182 (Based on Average Rates for a Standard Room)
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
138
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Frequently Asked Questions about Hyatt Centric Guatemala City
Which popular attractions are close to Hyatt Centric Guatemala City?
Nearby attractions include Plaza Fontabella (0.2 km), Zona Viva (0.5 km), and Shakespeare's Pub (0.2 km).
What are some of the property amenities at Hyatt Centric Guatemala City?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Centric Guatemala City?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Centric Guatemala City?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Centric Guatemala City?
Yes, a parking garage is available to guests.
What are some restaurants close to Hyatt Centric Guatemala City?
Conveniently located restaurants include The Market, Cadejo Brewing Company Beerhouse & Grill, and Picasso Stone flame oven.
Are there opportunities to exercise at Hyatt Centric Guatemala City?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hyatt Centric Guatemala City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Centric Guatemala City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt Centric Guatemala City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Centric Guatemala City?
The staff speaks multiple languages, including English and Spanish.