Loved everything about this hotel. World class service and facility. Great employees! I will stay here again in the future. Rudi was a great employee. He offered to open elevators and doors, carry your stuff and was super friendly. He was popular amongst all guests.
Loved the hotel and its amenities. Room was very modern and clean and hotel had options for meals and nightlife right on the property. Staff was friendly and accommodating. Also was able to arrange Covid testing directly in our room for our return to the U.S.
Other than issues with the staff at the breakfast area not wanting to serve breakfast a la carte after 10:30, the hotel and the staff are awesome. The rooms were clean, the hotel is well furnished and modern, the location is centric to the main attractions within the city, and the mall next door is a plus.
We were referred to this hotel in particular because, my cousin, Douglas Montenegro Gálvez worked on the building of this project as overseeing the construction of this beautiful masterpiece. He was lead project manager of construction and engineering and it was his recommendation that pushed us to reserve the room. Overall, the stay was pleasant and welcoming. The staff made extra effort in allowing us the use of the pool due to staff being accommodating and helpful! That made the trip even better! Also, we needed a print out of an email and the staff was very productive in getting it printed out and getting it to us in an expedited manner. The only problem we had was that the room door lock was not working properly and did not accept the room key. It was a real inconvenience and we had to call maintenance to come repair it. Fortunately, it didn’t take too long for the technician to come and fix the problem. Independent of that small issue we had, we would recommend this hotel and would stay there again due to its helpful and friendly staff, the safety of the location, and the variety of eatery places in and around the hotel.…
So the Hyatt Centric Guatemala City is currently listed in first place among hotels in Guatemala City and I can see why--but that doesn't mean that I would necessarily highly recommend it. The hotel is pretty new, very, very trendy, and hip. However, that comes with a price--the hotel is extremely crowded with guests and visitors (probably more so visitors) and so if you're looking for a place where you can relax in comfort then this isn't the place to be. I was looking forward to hanging out at the rooftop pool area but it was closed (or about to close) for some evening private event (a fashion show maybe?) and the bar on the 16th floor was packed with most of the tables already reserved. These areas aren't very large to begin with so it doesn't take much to have them already at-capacity. The main restaurant was jammed packed at breakfast time on a Saturday morning when I was checking out and I was glad there is a Starbucks nearby at Plaza Fontabella because I'm sure there would have been a wait for a table. As other guests have mentioned, this hotel is very popular with locals (because of how trendy the hotel is) so that contributes the overall sense of being way too crowded. In terms of the rooms--very cute, well-decorated and with great air conditioning. Also very clean. The beds are not as comfortable as what I would have hoped--mattress is quite hard and I don't think there's any sort of mattress topper. Definitely not as good as the beds at the nearby InterContintental hotel. Towels were thin, not of great quality for a 4.5 star hotel and the soap was made in China--yuck. Staff generally seemed to be stretched thin as well--but generally were mostly friendly--not exceedingly so though. Maybe because they were so busy. All in all I'd say that this hotel is worth checking out--especially if you want the trendiest, most popular place to be. However, next time I'd stick with the InterContinental which is more tranquil, more comfortable, a much larger pool and a more sedate atmosphere. (Even if it's decor isn't as cute as the Hyatt.)…
Hyatt Centric is the place to stay. It is comfortable and has everything you need whether you are working or vacationing. The breakfasts are exceptional and the staff knows you by name and can point you to all the spots that make a visit to Guatemala City a great experiences. Second time there and that's my spot!
Extremely friendly staff, great food and fitness facilities, clean and charming. The rooms are spacious and the location is within walking distance to malls and restaurants. I highly recommend this hotel.
This was my second week-long stay in two months. The property is centrally located in Zone 10 with easy access to all parts of city and outer reaches. Everything about this property deserves high marks. Facility is exceptionally maintained and staff is attentive and generous with their hospitality. Room was well organized and spotless. Overall price/value was also strong. No doubt why this Hyatt ranks highest across all reviews. Strong recommend.
Great place, Great location, Excellent view to Guatemala's Volcanos, The Attendance people are amazing so kind and nice, the bedroom was incredible too many details in order to be confortable in your stay
This Hyatt property is absolutely stunning. Ultra modern, beautiful, clean, absolutely professional staff, location, food, bedding....you name it. It is THE place to stay in Guatemala City! Can't recommend it enough.