The place is clean, and well kept but lacks some basic functionality. No place to hang towels, the toilet is not very private, a sliding frosted glass door that doesn't seal it off from the rest of the room. And the place is run on bare bones staff. I understand a reduction in staff due to covid, but the place felt almost abandoned with almost all amenities closed apart from the main restaurant. We also had an issue with entering after coming back late at night. The security made us wait out on the street for several minutes to confirm we were guests rather than let us into the lobby and go through that process. There are plenty of other nice options in Guatemala City, and I'll be using those instead in the future.
So everything was nice apart from check in! We enjoyed the bar & room but I have to say the way we were treated at check in was a little strange as we had already paid and this was questioned. Breakfast staff however were amazing and I mean amazing! I would try this hotel again just for the breakfast staff and their lovely attitudes! I didn’t catch names but I really hope they are compensated for excellent service 15/02/21
The Hyatt did an amazing job while I was traveling during COVID. Very impressed with their ability to still offer an amazing experience amidst the pandemic. I especially enjoyed the rooftop deck, the gym and the pool all while feeling safe and protected.
I Highly recommend this Hotel. have stayed there a couple of times, smells clean and new. Rooms are top notch and staff very welcoming. Amenities are nice, super clean bathrooms and rooms. The breakfast buffet was delicious
Thank you to all the personnel that made my birthday celebration wonderful. The customer service was impeccable, from the check-in, the awesome birthday surprise brought to the pool, the politeness and excellent attitude of the personnel, etc. The decor of the hotel is wonderful. I would recommend the Hyatt Centric in Guatemala City to anyone who wants to wants to enjoy a relaxing weekend, a business trip, or a special ocassion. Gracias Hyatt Centric Guatemala City!
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