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Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Courtyard Guatemala City
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#11 of 71 hotels in Guatemala City
Location
Cleanliness
Service
Value
Travellers' Choice
Make Room for a Little Fun. Conveniently located 10 minutes from La Aurora International Airport and right in the heart of the Financial and Business District of Guatemala City, in Zona 10, Courtyard by Marriott Guatemala City offers an ideal location. Whether you are traveling for work, or taking a vacation from it, our hotel helps you put more play in your stay. Because travel should be fun, even when you are working.
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Children Activities (Kid / Family Friendly)
Free airport transportation
Conference facilities
Secured parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Free shuttle or taxi services
Shuttle bus service
Car hire
Meeting rooms
Solarium
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Bottled water
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish
Location
Full view
93Great for walkers
Grade: 93 out of 100
109Restaurantswithin 0.5 km
6Attractionswithin 0.5 km
164Reviews2Q+A15Room tips
Reviews
Traveller rating
- 101
- 49
- 8
- 0
- 6
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Popular mentions
I have stayed at this location many times as I travel to Guatemala often for charity work. I had a last minute trip and I arranged the hotel shuttle to pick me up at the airport at 9:00 pm. I arrived with 9 bags of donated medical supplies and guess what NO SHUTTLE. I looked for about 30 minutes then found someone to call the Courtyard. They said they would send the shuttle right away. Well almost 2 hours later somebody arrived in a car to pick me and 9 bags. I was furious. I crammed all bags into the car and had 1 in my lap. When I finally got to the hotel the response from the front desk was sorry. that's it. No explanation of what happened or anything. I asked to speak with the manager and he said he would look into it and let me know. 2 days later still nothing. I messaged the hotel to get follow up. reply was someone from the hotel would contact me. well 2 days later nothing. I just want to warn travelers DO NOT BOOK the hotel shuttle. You may get stuck for hours. I don't like posting negative reviews because things happen. My main issues is the total lack of reply or feedback. I stayed at this hotel personally 15+ nights last year and always bring a group of 3 or more. Guess what? We will be staying at the Camino Real from now on.…
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Date of stay: January 2020Trip type: Travelled on business
Value
Cleanliness
Service
Room Tip: Do NOT use the hotel airport shuttle. You may be stuck for hours at the airport and the hotel...
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Helpful
Response from Nancy C, General Manager at Courtyard Guatemala City
Responded 16 Feb 2020
Thank you for choosing to stay at the Courtyard Guatemala City and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent those inconvenience won´t happened in the future. I know it was a difficult experience. Can give us a second chance I will send you my email so you can let me know and I will be in charge of your stay. Once again, thank you for your feedback and we hope to serve you again when you come back to Guatemala City.
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First to point out is that the hotel is fairly close to the airport and provides free shuttle service. This is important once you spend time sitting in GC traffic! This facility is beautiful. It's rather large for a Courtyard, and the lobby is immense. The rooms are spacious. I passed on the restaurant for breakfast, but the fruit was fresh and the cooked food great. the hotel has a small workout area and an extremely friendly staff! Unfortunately, I did not get to walk around the area since it was presidential inauguration day and there were military and police officers everywhere. I would definitely recommend this property if you have business in the area.
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Date of stay: January 2020Trip type: Travelled on business
Location
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Nancy C, General Manager at Courtyard Guatemala City
Responded 18 Feb 2020
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Courtyard Guatemala City. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Guatemala City and we hope you choose to create more memories here whenever your travels bring you back to Guatemala City.
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I was extremely impressed wit the Courtyard Marriott in Guatemala City, Guatemala. The hotel is super new and very upscale, service is very good and the food is very good. The rooms are very quaint, spacious, fresh and modern.
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Date of stay: February 2020Trip type: Travelled on business
Rooms
Service
Sleep Quality
Helpful
Response from Nancy C, General Manager at Courtyard Guatemala City
Responded 18 Feb 2020
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Courtyard Guatemala City. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Guatemala City and we hope you choose to create more memories here whenever your travels bring you back to Guatemala City.
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Upon checking in we were told that breakfast was included with our reservation. Great. We could get up have a little breakfast easily and head to airport. Next morning we were helping ourselves to the buffet and we were presented with a bill. Neither the food manager nor the front desk cared what we had been told upon check in. Simply bad customer service. An unfortunate ending to our 10 days in Guatemala.
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Date of stay: December 2019
Helpful
Response from Nancy C, General Manager at Courtyard Guatemala City
Responded 15 Jan 2020
Thank you for taking the time to share your recent experience at the Courtyard Guatemala City with us. It is through honest feedback that we are able to improve upon the Food and Beverage experience provided to our valued guests. It was brought to my attention, that during your recent stay we fell short of meeting your expectations while dining in the Centro Restaurant. I sent you my sincere apologies for the teams’ shortcomings, but our commitment to resolving these issues in order to improve your experience. Can you send me an email to ncifuentes@courtyardguatemala.com with the name that the reservation was posted, to review your account. Regards,
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We had to take it as one emergency night at this hotel, and it was really neat and modern, in the end we had so restfull night and a wonderfull breakfast at the restuurant. The service personal its very helpfull
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Date of stay: December 2019Trip type: Travelled as a couple
1 Helpful vote
Helpful
PRICE RANGE
US$99 - US$174 (Based on Average Rates for a Standard Room)
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
147
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Claim Your Listing Frequently Asked Questions about Courtyard Guatemala City
Which popular attractions are close to Courtyard Guatemala City?
Nearby attractions include Plaza Fontabella (0.3 km), Zona Viva (0.4 km), and Shakespeare's Pub (0.05 km).
What are some of the property amenities at Courtyard Guatemala City?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Courtyard Guatemala City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Courtyard Guatemala City?
Yes, paid public parking nearby and secured parking are available to guests.
What are some restaurants close to Courtyard Guatemala City?
Conveniently located restaurants include The Market, Picasso Stone flame oven, and Cadejo Brewing Company Beerhouse & Grill.
Are there opportunities to exercise at Courtyard Guatemala City?
Yes, guests have access to a fitness centre during their stay.
Does Courtyard Guatemala City have an airport shuttle?
Yes, Courtyard Guatemala City offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Courtyard Guatemala City?
Yes, dry cleaning and laundry service are offered to guests.
Does Courtyard Guatemala City offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Courtyard Guatemala City?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Courtyard Guatemala City?
Many travellers enjoy visiting Palacio Nacional (3.3 km).