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Banyan Bay Suites

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411 Reviews from our TripAdvisor Community

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Showing 402: English reviews
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Reviewed 6 days ago NEWvia mobile

We stayed at the Villas at BanyanBay. They describe their hotel as a luxury resort online, but IRL the apartments are rundown and has a dirty feel to it. The bathrooms are filled with calcium and the interior are old and dusty and the Internet didn't work properly. I wrote this to the manager "Lee", he came by I showed...

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Helpful?
Thank Jesper R
BBay_GColony, Director of Sales at Banyan Bay Suites, responded to this review

Thanks for sharing your review. We do want to express a sincere apology on the behalf of our staff as some of these were overlooked. Should we have known at the early part of your vacation, we would have definitely made efforts to alleviate the problem. We do appreciate any feedback hence the reason our resort manager did reached out...

Raleigh, North Carolina
Reviewed 6 days ago NEW

First let me say the staff and service in this resort is wonderful so it's hard to write a mixed review but some things depending on your personal situation may make your trip not as pleasurable so I will write the pros and cons. First it was WONDERFUL to have to separate rooms one for us parents and another room...

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Helpful?
Thank dmckinney
BBay_GColony, Director of Sales at Banyan Bay Suites, responded to this review

Thanks for sharing your experience with us. We are glad that you took full advantage of the amenities both on-site and inside the suite. The set up of the suite did compliment the requests of your family so that great, however we are sorry to have read that you did have issues in the room. We appreciate your feedback and...

Wisconsin
Reviewed 1 week ago

No hot water in one of our rooms, and not adequate blankets. They told us to wait util tomorrow. Rooms were beautiful otherwise. Facility was beautiful. We got a good deal at the last minute because of a change in travel plans..

Review collected in partnership with this hotel
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Helpful?
Thank T. the traveler
BBay_GColony, Director of Sales at Banyan Bay Suites, responded to this review

Thanks for sharing your experience with us. We are sorry to read that you found our services inconsistent however your feedback is appreciated. Our staff works tirelessly at keeping our property well maintained, so we thank for you pointing that out.

Reviewed 1 week ago via mobile

Nice spot, south of the hussel and bussel of San Pedro. Rooms are spacious with kitchens, living room, 2 bathrooms and 2 bedrooms. Nice porches with cool evening breezes. Pier 366 restaraunt is right on their pier and a dive shop steps away. The bartenders are attentive to your needs.

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Helpful?
Thank Jen M
BBay_GColony, Director of Sales at Banyan Bay Suites, responded to this review

Thanks for your review. We are glad to read that your vacation with us was great and you got to enjoy our onsite amenities. We pride our staff for commendable customer service so we are glad to read that the bartenders were dedicated. Once more thanks for sharing your experience with us and we look forward to welcoming you soon.

San Diego, California
Reviewed 1 week ago

Been there numerous times and enjoy it very much. Only problem is that there is so much seaweed on the beach that you can't go in the water and are confined to the pool. The grounds are well maintained and everyone is friendly.

Review collected in partnership with this hotel
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Helpful?
Thank larryt964
BBay_GColony, Director of Sales at Banyan Bay Suites, responded to this review

Thanks for sharing your experience with us. Unfortunately at the time of travel in February, the entire island seemed to suffering with the increase in seaweed washing ashore. Our staff routinely cleans up our part of the beach however sometimes we can't fight natures way. We hope to welcome you back soon. On the behalf of our staff, we would...

Saskatchewan, Canada
Reviewed 1 week ago

This was a lovely property, with a nice restaurant, and conveniently situated to a diving/snorkelling shop where we enjoyed booking an excursion to the Hol Chan reserve. The rooms were spacious, and we liked that the room we chose had bathrooms off of both rooms. A short walk and you could be in the water. We took the bikes out...

Review collected in partnership with this hotel
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Helpful?
Thank gena311
BBay_GColony, Director of Sales at Banyan Bay Suites, responded to this review

Thanks for this great review. We are ecstatic to read that you took advantage of our onsite amenities. The bike ride was sure a fun experience to venture off and do some exploring. On the behalf of our staff, we want to thank you once again for sharing your experience with us.

Kolobrzeg, Poland
Reviewed 1 week ago

Dear sir/madam. My stay in your hotel 19-22 02 was really bad. I was not informed that only continental breakfast and plate of fruit is in price included and I sign a bill. For me it was only your inside procedure to count it. I refused to pay it. The Manager trapped me in the ferry terminal , called border...

Review collected in partnership with this hotel
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Helpful?
Thank Wojciech F
BBay_GColony, Director of Sales at Banyan Bay Suites, responded to this review

We are sorry this hear that this situation had to escalate to this and that our customer service was not to your satisfaction. After careful investigation this is what happen on our end. Upon checking in our Front Desk staff did inform you that continental breakfast is served as part of your booking and so did the restaurant hostess when...

Reviewed 2 weeks ago

While the location is easily accessible by plane, a strict budget plus 3 kids had us on the ferry from the mainland. After a quick 90 min ride, we arrived! Clean rooms, spacious, and a cute little front deck to sit on to admire the beach - just steps from the water. The dive shop was great, 2 of my...

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Helpful?
Thank Pam L
BBay_GColony, Director of Sales at Banyan Bay Suites, responded to this review

Thanks for sharing your experience with us. We are glad to read that your enjoyed your time with us. The golf cart ride is definitely a fun way to explore the island and we are happy you took that onsite option. Great to hear that your kids got to be certified divers in Belize. We definitely look forward to welcoming...

Saskatchewan, Canada
Reviewed 2 weeks ago

Let me start with just a quick list of the pros and cons: The pros: The pool! Amazingly clean and large. The onsite dive shop was amazing! The staff, equipment and boats were excellent. They dive every morning at 9:00 am and come back to the resort between dives. The turnoff attols is a must with them!! Our condo was...

Review collected in partnership with this hotel
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Helpful?
Thank Allicia H
BBay_GColony, Director of Sales at Banyan Bay Suites, responded to this review

Thanks for taking time to share your experience with us. We are happy to read that your overall experience was a great one. Thanks for also leaving your personal recommendations in regards to diving. Glad to hear that you enjoyed our pool area. We are truly sorry to read that we didn’t meet your expectation at Pier 366 for the...

Chicago, Illinois
Reviewed 2 weeks ago

We really enjoyed our stay at the Caribbean Villas. Location: This is a good location for a resort. If you walk North along the beach for 15 or 20 minutes, you'll hit some nice beach bars. Just a 5 minute walk along the beach is a hotel with a big waterslide that you can pay $5 American for all the...

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Thank bfwolf35805

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Airport Transportation
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Located by the beach less than a mile from downtown San Pedro, Villas at Banyan Bay offers a great getaway from the everyday hustle and bustle of life. Featuring 2 bedrooms/2 bathrooms poolview and beachfront suites and 3 bedrooms/3 bathrooms beachfront suites, with kitchen fully equipped and central air conditioned. Spa is available onsite. A 3-level fresh water pool Rico's Bar and Grill located by the beach offers breakfast, lunch and dinner. A full service diveshop onsite, that can help in your diving and snorkeling activities. A tour desk that can help in fishing and trips to the mainland including the Mayan temples, ziplining, cave tubing and the Belize Zoo. Villas at Banyan Bay is the perfect resort for activities or relaxation. ... more   less 

Additional Information about Banyan Bay Suites

Address: Seagrape Drive, San Pedro, Ambergris Caye, Belize (Formerly The Villas at Banyan Bay)
Region: Belize > Belize Cayes > Ambergris Caye > San Pedro
Price Range: €133 - €390 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Banyan Bay Suites 3.5*
Number of rooms: 33
Reservation Options:
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Also Known As:
Villas At Banyan Bay Hotel San Pedro
Hotel At Banyan Bay
Resort At Banyan Bay
Banyan Bay Suites Belize/San Pedro
Hotel Style:
#7 Spa Hotel in San Pedro
#14 Top resorts Hotel in San Pedro
#19 Family Hotel in San Pedro
#23 On the Beach Hotel in San Pedro
#24 Romantic Hotel in San Pedro
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Questions & Answers

Here's what travellers have asked, with answers from Banyan Bay Suites staff and other travellers.
25 questions
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Questions? Get answers from Banyan Bay Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would choose rooms on the beach or to the left of the pool if you are walking out of the lobby.”
 of 5 bubbles dmckinney, 22 Mar 2017 | Read review
“Need a better blender in B1 and more pillows for room with queen bed. ”
 of 5 bubbles , 11 Mar 2017 | Read review
“Don't pay extra for beachside...all the rooms are no more than 30 second walk from the beach.”
 of 5 bubbles bfwolf35805, 10 Mar 2017 | Read review
“Aim for one nearer the sea, and if you cant take stairs, ask for a ground floor rental. Only 2 storied buildings.”
 of 5 bubbles steenie1, 9 Mar 2017 | Read review
“Choose upper rooms when you can”
 of 5 bubbles GilbertB573, 1 Mar 2017 | Read review
5 of 5