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Quality Inn

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Quality Inn
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88 Reviews from our TripAdvisor Community

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Showing 86: English reviews
Johns Creek, Georgia
Reviewed 2 weeks ago

Early in my stay I requested and ironing board cover (mine was missing). This was never provided. The same day coffee was not restocked in the room. Although trash cans were emptied, the trash can liners were left on the bathroom sink and not put in the cans. I was moved to another room after finding bed bugs in my...

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Helpful?
Thank Mark H
HUNTSVILLE
Reviewed 2 weeks ago

We had been out of the country, planning to stay with friends for a few days. The devastating storms changed all that, plus caused us to extend our stay for a week. My son worked with Tia to get us a room in an area crowdwd with disaster relief workers. She was a doll. Gloria, the breakfast attendant was an...

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Helpful?
Thank JANETM45
Albany
Reviewed 3 weeks ago via mobile

Hats off to Tia, the desk clerk. She really helped me out with making this reservation and getting this room on what was a devatating weekend for Albany. As for customer service, she went above and beyond our expectations. She is a credit to the hotel and their management staff. The room was clean and the bed was comfortable. Shower...

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Thank Randall P
Maryland
Reviewed 14 October 2016 via mobile

Our room's bathroom light didn't work correctly and the towels were not properly stocked. Quite a bit of mold in the shower. The staff, however, was helpful to lower my rate due to having the problem light. Breakfast is what you would expect from chain hotels, but sufficient.

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Thank fricassee2000
Tennessee
Reviewed 13 October 2016

we (party of 3 rooms) felt fortunate to find a vacancy that would welcome our dogs!! this location is across from the mall & nearby restaurants.. it was fun to watch all the well behaved dogs on our walks & there were many!! unfortunately, not everyone felt the need to clean up their mess.. SHAME! most of the people &...

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Thank bogey718
Reviewed 14 September 2016 via mobile

During a business trip on 9/13/2016; I was booked into room 234. Upon arrival they first attempted to put me in a room on the first floor but I dislike hearing people walk over my head so I asked for a room on the top floor; this was the worst mistake of my trip. Mrs. Bower asked George the General...

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Helpful?
Thank Ray H
George W, General Manager at Quality Inn, responded to this review

First I would like to say that myself along with my staff here at the Quality Inn would like to apologize for any inconvenience or discomfort caused during your stay with us. I can assure you that we are working diligently to give our guests the best possible experience during their stay which we all feel our guests deserve. In...

Canal Fulton, Ohio
Reviewed 10 August 2016 via mobile

Our family stayed here and we were glad to find everything clean. The pool was nice, but the only towels they had were in the fitness area and were more like hand towels. The breakfast was nice and they even had pre made omelettes. Unfortunately we had a problem with the bill and they were not helpful at all. Otherwise...

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Helpful?
Thank Derryfamilylife
Murfreesboro, Tennessee
Reviewed 12 June 2016 via mobile

I drove 4 hours for my niece's graduation and checked into this disgusting room. Mold on the bathroom ceiling, coffee maker was filthy, nasty hand print on the wall, and when I pulled the bed out to plug in my cell phone charger it looked as if the floor had never been vacuumed! The bed was so busted and worn...

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1Thank AuroraChristian
Von J, General Manager at Quality Inn, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an...

Dundee, United Kingdom
Reviewed 22 May 2016

This is the worst hotel I have ever stayed in, on this trip I stayed in 8 different choice hotels. Service was terrible, first room allocation, someone was in the room already, second room had broken ac, third room which we stayed in was awful, it was only noticible during the night, the door had a huge gap all the...

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Thank Elaine M
Phoenix, AZ
Reviewed 27 April 2016

Stayed here one night. Hotel was quiet and the bed was comfortable. Check in and out was quick and the staff is pleasant. There are plenty of restaurants close by. The hotel's breakfast was ok. There were eggs, sausage, make your own waffles, fruit, and the standard pastries/bread options.

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1Thank BearTravels33

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about Quality Inn

Address: 806 North Westover Boulevard, Albany, GA 31707 (Formerly Hampton Inn Albany (at Albany Mall))
Region: United States > Georgia > Albany
Price Range: €86 - €99 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Hampton Inn Albany (At Albany Mall) Hotel Albany
Albany Hampton Inn
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Questions & Answers

Questions? Get answers from Quality Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay”
 of 5 bubbles elainem453, 22 May 2016 | Read review
“Make sure the door lock works and the shower isn't like the one I had”
 of 5 bubbles vtailbonanza, 4 Mar 2016 | Read review
“Stay near the lobby and pool and check your room BEFORE unpacking.”
  • Odd white stain with droplets on floor (and bed) at Quality Inn in room 231
  • Toilet seat wrong size at Quality Inn room 231
  • Bumped my leg on this metal at Quality Inn in room 231
  • Broken Blinds at Quality Inn room 231
  • Hair dryer was broken an a little melted at Quality Inn in room 231
  • Coffee machine was broken and dirty at Quality Inn in room 231
  • Lollipop stick found on un-vacuumed floor at Quality Inn in room 231
  • Top of one of the 2 dirty coverlets at Quality Inn in room 231
 of 5 bubbles JackieL921, 19 Jul 2015 | Read review
“If you are a business traveler and need wifi, make sure it is up and running.”
 of 5 bubbles kdsone, 18 Nov 2014 | Read review
“I enjoy the first floor at the back of the Hotel, very quiet.”
 of 5 bubbles LindaZ3, 31 Oct 2014 | Read review
5 of 5