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Altamonte Hotel & Suites

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Traveller (145)
Room & Suite (40)
Pool & Beach (5)
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Overview
  • Excellent12%
  • Very good16%
  • Average20%
  • Poor20%
  • Terrible32%
2 Feb 2018
“Big didappointment”
8 Jan 2018
“Could not be more disappointed”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Fitness centre
2 Star Hotel
All hotel details
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (645)
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Traveller rating
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1 - 5 of 627 reviews
Reviewed 3 weeks ago via mobile

Place is scary looking place, took a while to find it All the signs were removed. Very run down thought it was abandoned. Pictures on the internet when I booked looked nice and were probably taken when it was Howard Johnsons a few years ago....More

9  Thank Trip1012018
Response from FrontDesk_GM, General Manager at Altamonte Hotel & SuitesResponded 3 weeks ago

Thank you for sharing your experience. We are sorry to read that you felt prompted to leave us early. Guest safety and security is our foremost priority and we would love to demonstrate that to you along with our positive changes in the future. Please...More

Reviewed 28 February 2018

Travelling from Puerto Rico with 2 high school basketball teams and their parents for weekend sports event. Had made early check-in arrangements with mgmt. at time of reservation (flights have been difficult to book since Hurricane María, even more so if we're picky with the...More

14  Thank Giselle M
Response from FrontDesk_GM, General Manager at Altamonte Hotel & SuitesResponded 1 March 2018

Dear Giselle, We are disappointed to hear we were unable to meet your expectations in accommodations and hospitality. Your experience is not typical of the high standards we set to achieve and will be passed along to our team to prevent this from happening again....More

Reviewed 6 February 2018

This sorry excuse for a hotel was an abomination. The facilities were dated, in disrepair and shabby. The cleaning service is a joke. My family stayed for 3 nights, but our room was only provided cleaning service once. After the first and only cleaning my...More

17  Thank Smanzane
Response from FrontDesk_GM, General Manager at Altamonte Hotel & SuitesResponded 7 February 2018

First, we truly apologize for any concerns about the cleanliness and upkeep of our property. In addition, we're sorry you felt our staff could have done a better job addressing your concerns while you were here. We'll pass your feedback along to the housekeeping and...More

Reviewed 5 February 2018 via mobile

When arriving to the hotel I thought it was sketchy.But after being by Antoine at the front desk who was very friendly and personable changed my presumption of the hotel. There we no luggage carts and Antoine made sure I got one he made my...More

3  Thank Myrta G
Response from FrontDesk_GM, General Manager at Altamonte Hotel & SuitesResponded 6 February 2018

Dear Myrta, We're delighted to know you experienced our attentive staff doing what they do best; providing top-notch customer service. We'll be sure to share your accolades with Antoine! You are correct in noticing our renovations and hope you will return to Altamonte Hotel &...More

Reviewed 2 February 2018

This hotel was Howard Johnson. New mgt. ruined it. Room had ditry stained carpet. Changed price after reservation was confirmed. Rude clerks at main desk. Ironing board but iron removed from room. Bad experience!!More

17  Thank maidele
Response from FrontDesk_GM, General Manager at Altamonte Hotel & SuitesResponded 5 February 2018

Dear Maidele, Thank you for your valuable feedback. We are very sorry to read that you did not find your stay with us to be up to your expectations. All of our guests deserve the utmost in service and we are saddened to have fallen...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$66 - US$97 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$66 - US$97 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (145)
Room & Suite (40)
Pool & Beach (5)
Business Centre & Event Rooms (1)
Questions & Answers
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jaci z
6 June 2017|
AnswerShow all 3 answers
Response from Lilstargazer77 | Reviewed this property |
I stayed here in April... The pool pics were accurate. The rooms were dated and had a bonus of roaches.
2
Votes
James D
6 September 2016|
Answer
Response from donna C | Reviewed this property |
Yes same place and no it isn't any better avoid if you xan
0
Votes
Room Tips
"Do not stay"
Read review
"The hotel changed mgt. They removed the hair dryers, one hand towel for 2 people. Rude clerk. Bad experience."
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"Go somewhere else"
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"There are four floors and the best rooms are probably on the upper floors."
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