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DoubleTree Denver Aurora

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DoubleTree Denver Aurora
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904 Reviews from our TripAdvisor Community

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Showing 893: English reviews
Lawton, United States
Reviewed 1 February 2017

Completely enjoyed our first visit to Colorado. The hotel and staff were excellent! One member of our party had a touch of attitude sickness and the front desk staff took such great care of her, she was up and about again in a couple of hours.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 602keithg
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for your fabulous review and for your business as both are greatly appreciated. And, thank you for your kind comment about our team at the front desk. Please come back and stay with us again soon as it would truly be our pleasure to serve you again. If I can assist with your next reservation, please contact me...

Washington DC, District of Columbia
Reviewed 29 January 2017

Undergoing Renovations. It is needed Renovations for probably at least a decade. No discernible progress in the year it has been under renovation. Not a great property. It's like this property is a forgotten DoubleTree that no one remembers at all.

Review collected in partnership with DoubleTree by Hilton
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Thank biztravler2017
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for taking the time to provide us feedback about your recent stay. As we continue our renovation, I hope you would consider coming back to see the many changes being made. We continue to make improvements throughout the hotel as our goal is to be "the place to stay” in Aurora. Please come experience the new DoubleTree by...

Colorado Springs
Reviewed 27 January 2017

One of the worst stays ever. Rude staff when asking for early check in, loud road noise made sleep terrible, dirty floors, including food in in in cleaned corners, and generally unremarkable positives in any way.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank daveandheathergroup
John-HiltonHelp, on behalf of the staff at DoubleTree Denver Aurora, responded to this review

Dear daveandheathergroup, Thank you for your review of your past stay at our hotel. Hearing from our guests helps us provide the best experience possible. We’re sorry that the comfort of your stay was interrupted and we’ve shared your comments with our team so we can improve our guest experience. We will reach out to you shortly to further assist...

Aurora, Colorado
Reviewed 25 January 2017

Room was dirty. Wifi was horrible. Not worth the price. Pretty sure a 40 dollar hotel is better in all areas. Breakfast wasn't fully cooked. I wouldn't stay here again if I got a free night. Used to love Hilton hotels but now they aren't worth the price.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 156markm227
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Your review and comments are extremely important to us so we can learn what we need to do to improve. I humbly apologize for your poor experience and am sorry we did not meet your, or our, expectations. I hope you can have the confidence in us that your comments have been clearly received and appropriate actions are being taken....

Shelby Township, Michigan
Reviewed 24 January 2017

Hotel is about 25 mins from Downtown Denver. Conveniently located 15-30 minutes away from most attractions. Hotel is currently under reconstruction which can be a slight nuisance.i.e set of elevators shutdown, unlevel flooring, sparsely decorated. I am sure once the renovations are complete it will be a very nice location.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 978tracyk
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for taking the time to share your feedback. We do hope to welcome you back soon. As we are presently working on many improvements to the hotel, I am confident you will have a very enjoyable experience. If I can help with any future reservations, please reach out to me at David.Garon@hilton.com.

Canon City, United States
Reviewed 24 January 2017

This hotel appears to be in the process of updating and renovating an older property that is worn and tired-looking throughout. In the meantime, guests will take note of worn, tattered, broken-down, inoperable spaces and equipment. Difficult to tell what renovations might have been completed, if any, and work that is clearly underway doesn't appear to be improving the condition...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Steven K
David G, General Manager at DoubleTree Denver Aurora, responded to this review

Thank you for your review and for your business. And, yes, many changes to the hotel are underway and more are coming. Improvements include updates to our guest rooms, public spaces including the lobby, restaurant, lounge, WiFi and elevators. Please come and stay with us again so you can experience our renovated hotel. If I can assist with your next...

Aurora, Colorado
Reviewed 23 January 2017

Minus 10, absolutely horrible stay. Uncomfortable beds, old pillows, bad food, bad atmosphere. Overpriced food and rooms, thin walls, stink in the pool. Caused me to have a severe asthma attack! As a CMP I could not recommend this property

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank vanderson60
David G, General Manager at DoubleTree Denver Aurora, responded to this review

I offer my sincere apology for your poor experience at our hotel. I am truly sorry for the troubles and inconveniences you encountered while with us. And, specifically, your comments about breakfast have been reviewed by our food and beverage team and changes are being made. Also, we are updating our guest rooms – including carpet and beds. We are...

Portland, Oregon
Reviewed 21 January 2017

The hotel looks like it is in for a major make over. The staff was great but lots of banging and moving things around during the day. Carpets in the lobby are gone only one elevator worked. My room was very large but during construction Don't plan on sleeping in

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank John P
John-HiltonHelp, on behalf of the staff at DoubleTree Denver Aurora, responded to this review

Dear John P, Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel renovations help us make improvements to our guest experience during this time. Please share any additional comments or suggestions with us any time.

Reviewed 21 January 2017

I have always been a fan of DoubleTree... you know that no matter where you are it's a clean room and a good night sleep. This location needs to lower their prices until they can offer what they are charging. The room was extremely out-dated and the carpet was filthy. The coffee service was a $5 piece of junk and...

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Helpful?
Thank HELEN W
John-HiltonHelp, on behalf of the staff at DoubleTree Denver Aurora, responded to this review

Dear HELEN W, Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems. Unclean rooms are not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right. We have discussed this with our staff, and will make every effort to be sure our...

Prince George, Canada
Reviewed 17 January 2017

Stayed here overnight when our plane misconnected coming from Orlando. The hotel needs to be reno'd badly. Old striped wallpaper in the bathroom. Beds were comfortable. Room was clean. Staff was friendly at checkin. Hallways are roughed up looking. Lobby is the nicest part of the hotel. Good little gift shop where we bought supplies when we had to abandon...

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Helpful?
Thank mariedesjardins
David G, General Manager at DoubleTree Denver Aurora, responded to this review

While the circumstances that brought you to our hotel are unfortunate, all of us here at the DoubleTree By Hilton – Denver/Aurora thank you for choosing our hotel. And, thank you for the positive comments about the cleanliness of your guest room and about our service. Please note that we are currently working on significant upgrades to the hotel, including...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Attractive Suburban Hotel in glass-&-brick building with 6-story Atrium. ... more   less 

Additional Information about DoubleTree Denver Aurora

Address: 13696 E Iliff Pl, Aurora, CO 80014-6512
Region: United States > Colorado > Aurora
Price Range: €93 - €201 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Denver Aurora 3.5*
Number of rooms: 248
Reservation Options:
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Also Known As:
Doubletree Denver Aurora Hotel Aurora
Doubletree Hotel Denver Southeast
Doubletree Hotel Aurora
Hotel Style:
#7 Business Hotel in Aurora
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree Denver Aurora staff and other travellers.
7 questions
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Charlotte, North Carolina
over a year ago
over a year ago
Los Angeles, California

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Questions? Get answers from DoubleTree Denver Aurora staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wait until this hotel has made some renovations.”
 of 5 bubbles D9591NRhelenw, 21 Jan 2017 | Read review
“tell the front desk exactly what you want politely”
 of 5 bubbles gmarposon, 17 Dec 2016 | Read review
“Get a room on the second floor or you have to waste minutes to jump in the only working elevator”
 of 5 bubbles ZECAmafeu, 9 Oct 2016 | Read review
“If you stay, ask for a west side room which has good view of the mountains, or east side if you like the freeway.”
 of 5 bubbles stevet689, 10 Sep 2016 | Read review
“Higher Floor and rooms with mountain view”
 of 5 bubbles Sherry_Geek, 31 Aug 2016 | Read review
5 of 5