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Holiday Inn Resort Catalina Island

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Holiday Inn Resort Catalina Island
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11 Reviews from our TripAdvisor Community

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Showing 11: English reviews
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Reviewed 18 February 2017 via mobile

rooms were clean and comfortable. Beds are comfortable. Staff was very nice and helpful. Shuttle driver was an awesome guy. We arrived very early and was checked in quickly. Rooms are spacious and also had a balcony. Will stay here next time

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Helpful?
Thank Mike M
ocasillas, Front Office Manager at Holiday Inn Resort Catalina Island, responded to this review

Dear Mr. Mike, We would like to thank- you for your awesome review of our hotel! I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, We look forward in serving you again! Sincerely, Mrs. Ophelia de Casillas Front Office Manager ocasillas@pacificahost.com

Laguna Niguel
Reviewed 13 February 2017

One of the most affordable and possibly picturesque hotels on Catalina Island is the former Catalina Canyon Resort. The pluses include having a place to stay that is away from the hustle/bustle of Avalon, it has one of the Islands only swimming pools, the grounds are attractive and the landscaping is outstanding. It has a decent restaurant but the hours...

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Helpful?
2Thank Richard B
Management response:

Dear Mr. Richard, Thank- you for your candid review. We apologize that your recent stay did not meet all your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide...

Reviewed 9 February 2017 via mobile

Stayed at this facility years ago and what a difference. The hotel has gone through a total renovation. Affordable, clean, excellent service, good for that special occasion, business, pleasure or just a get away. Enjoy!!!

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Helpful?
Thank Debbie W
Management response:

Dear Debbie, Thank -you for taking your time to write a great review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mrs. Ophelia de Casillas Front Office Manager ocasillas@pacificahost.com

Los Angeles, California
Reviewed 2 February 2017

We were pretty satisfied with our stay here. The staff was not the friendliest, and not rude either, but they were very accommodating. The hotel is in a quiet area of the island and the shuttle service makes it very easy to travel back and forth. The room was clean and spacious and the bathrooms were nicely done. The on-site...

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Helpful?
1Thank thinkelliott12
Management response:

Dear Thinkelliott12, Thank-you for your feedback regarding your recent visit at our hotel. We are glad you enjoyed your stay with us, and the issue with the restroom will be looked into . We value your comments, and welcome the opportunity to serve you again. Sincerely, Mrs. Ophelia de Casillas Front Office Manager ocasillas@pacificahost.com

Los Angeles, California
Reviewed 17 January 2017

The place was better than I expected, maybe a bit expensive, but worth it. Last time I was in the island was about 32 years ago. I came back for my wedding anniversary and I was surprised to how nice the whole island was. If you just want to get away and relax this is a place that I will...

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1Thank Al C
Nicoleh79, General Manager at Holiday Inn Resort Catalina Island, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I agree, Steve's is a great place to eat. We hope to see you again soon.

Reviewed 7 January 2017

When we first arrived on the island, the shuttle to the hotel had just left. We called the hotel and they were quick and happy to send another. The hotel room was very clean and the bed was very comfortable. A microwave, keurig, and refrigerator were provided in the room. Only being a 10 minute walk from town, the secluded...

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Helpful?
1Thank Codee H
Management response:

Dear Codee, Thank -you for taking your time to write a nice review of our hotel. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mrs. Ophelia de Casillas Front Office Manager

Reviewed 3 January 2017 via mobile

First, when our boat landed we were guaranteed - ahead of time - that a shuttle would pick us up at the dock. No shuttle was there so we tried calling the hotel, unsuccessfully, for thirty minutes. We finally called a cab. We get to the hotel and are told the driver was there and that we weren't. Later, when...

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4Thank Graphmaster
Huntington Beach, CA
Reviewed 3 January 2017

Wouldn't stay here again... Where to start?... For those that don't want to read this long novel I ended up typing while on my last day of vacation, I'll summarize with this: The hotel does have some nice things about it, like a comfortable bed and nice hot showers, but that's about it. I wouldn't call this place a "resort"...

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3Thank Jim S
Anchorage, Alaska
Reviewed 26 December 2016 via mobile

We have been here one night of four so far, but we got the adjoining rooms we'd asked for, the beds are new and comfy, the bathroom spotless, and Reuben at the desk couldn't have been nicer. It's a perfect walk home after dinner, and not even so bad with luggage from the ferry. We see the car going back...

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Helpful?
Thank mw13
Nicoleh79, General Manager at Holiday Inn Resort Catalina Island, responded to this review

Thank you so much for the great review. I hope you enjoy the rest of your stay and please let us know if you need anything.

Reviewed 26 November 2016

This was a horrible experience from check in (which took 45 minutes) to the Manager talking on the phone, with a friend in town, rather than hear concerns of a guest of the hotel (another 25 minutes then I left). The front desk help was either nonexistent except Ruben who actually tried to help. The refrigerator leaked, no maid service...

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Helpful?
3Thank James B
Nicoleh79, Manager at Holiday Inn Resort Catalina Island, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, Nicole Hohenstein GM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Escape the hustle and bustle of life on the mainland and experience a relaxing island getaway at Holiday Inn Resort Catalina Island. Nestled in the foothills of romantic Catalina Island, our peaceful resort features spacious rooms equipped with a full compliment of lavish amenities. It also boasts a range of premium services and conveniences,designed to ensure maximum comfort and convenience for the length of any stay. Get your heart pumping in our 24-hour fitness center or take a relaxing dip in our heated outdoor pool. Rejuvenate your mind, body and soul at our European day spa, which offers an unforgettable combination of healing techniques, lush garden courtyards and an inviting architectural style that evokes thoughts of an exclusive Mediterranean resort. Overlooking the beautiful town of Avalon, our island resort is the ideal destination for family vacations, romantic escapes or weekend business retreats. ... more   less 

Additional Information about Holiday Inn Resort Catalina Island

Address: 888 Country Club Drive, Avalon, Catalina Island, CA 90704 (Formerly Catalina Canyon Resort & Spa)
Region: United States > California > Catalina Island > Avalon
Price Range: €120 - €307 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Resort Catalina Island 3*
Number of rooms: 75
Reservation Options:
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Also Known As:
Catalina Canyon Hotel Avalon
Best Western Avalon
Catalina Canyon Resort And Spa
Holiday Inn Resort Catalina Island CA - Avalon
Hotel Style:
#5 Spa Hotel in Avalon
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Resort Catalina Island staff and other travellers.
8 questions
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Questions? Get answers from Holiday Inn Resort Catalina Island staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for it”
 of 5 bubbles 394alc, 17 Jan 2017 | Read review
“Top floor!”
 of 5 bubbles JLKinHB, 3 Jan 2017 | Read review
“I had a room at the end with a nice balcony overlooking the pool and ocean”
 of 5 bubbles amfancy, 17 Nov 2016 | Read review
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