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Extended Stay America - San Jose - Santa Clara

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Extended Stay America - San Jose - Santa Clara
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67 Reviews from our TripAdvisor Community

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Showing 64: English reviews
Los Angeles, California
Reviewed 1 week ago

Booked thru hotels.com website Stayed 12/31/2016 thru 1/1/2017 First - this property is in a great location if you're going to a game at Levi Stadium. Mapped - it's 1.1 miles to the gate and an easy walk down to the train stop where you cross over for stadium access. Property is also clean, simple - no frills. To give...

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Helpful?
Thank Ran C
Manager_11525, Manager at Extended Stay America - San Jose - Santa Clara, responded to this review

We appreciate you taking the time to share your experience and for choosing to stay with us. It is good to know our location was beneficial during. Also your positive comments on the cleanliness of our hotel and the customer service by our staff is much appreciated. Once more, thank you for posting your review. We look forward to having...

Palo Alto, California
Reviewed 3 weeks ago via mobile

Excellent front desk staff, clean, modern, quiet, quick access to 237 and nearby shopping, businesses, Levi stadium. Great value for a low-mid priced hotel, great for longer stays (full fridge, stove). Located in a corporate area, safe.

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Helpful?
Thank danguyen2016
Manager_11525, Manager at Extended Stay America - San Jose - Santa Clara, responded to this review

Thank you for sharing your experience. It is great to see you enjoyed the customer service provided by our staff and that you received convenience due to our location, as well as our affordable price, while staying staying at our hotel. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Israel
Reviewed 3 weeks ago

Hotel prices are just ludicrous around the Santa Clara area, where I happened to travel for business on December 2016 (working for a tech company). I decided I wanted to try and save a few bucks for my company, and since I had a good experience with another hotel from this chain in a different city, I decided to give...

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Helpful?
Thank AmitaiIrron
Manager_11525, Manager at Extended Stay America - San Jose - Santa Clara, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The many issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have addressed these issues with our staff to ensure your experience is not repeated. We continually work to improve our...

Reviewed 1 December 2016 via mobile

This was a perfect location for going to the game at Levi Stadium. Diana at the front desk was very friendly and gave us a perfect room. Bonus to have a kitchen. The walk to the stadium was 25 minutes but worth it for the savings. No paying $50 for parking at the stadium. Lots of restaurants a short drive.

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Helpful?
1Thank Mark L
Manager_11525, Manager at Extended Stay America - San Jose - Santa Clara, responded to this review

Thank you for taking the time to share your experience. We are pleased to read our location near the stadium was beneficial during your stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Oskland, CA
Reviewed 15 November 2016 via mobile

If only all hotel staff were so helpful and proficient! I arrived soon after 3 pm yesterday and was greeted at the front desk by a very sweet and friendly young lady. It was great to be so nicely welcomed after a long drive. She got me processed fast. I dragged myself to my room and saw it was clean...

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1Thank Michelli834
California
Reviewed 3 October 2016

The hotel looks like it hasn't been renovated since the 90s. The bathroom was in especially bad condition but almost everything was showing its age. Even things that management could easily improve like customer service and the quality of the grab-and-go breakfast were poor. There is an Aloft hotel next door that looks much nicer and offers similar rates.

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Thank BullaCalifornia
Seattle, Washington, United States
Reviewed 29 August 2016

The lobby smelled like a piece of rubber burning in a vacuum cleaner. You get what you paid for - it's no Hyatt Inn. Breakfast only consisted of breakfast granola bar or a muffin with coffee. It's a great stay if you're on a budget.

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1Thank 712Vic
Reviewed 26 August 2016

Staying here for one night was NOT a good experience. There were bags of trash, used cook ware and plates left in the hallways. They really need a better system for guests to discard their trash and dirty dishes. We were checked into a "smoke free" room, which reeked of smoke. Even the hallway smelled, so it was clearly in...

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Thank Regan S
Reviewed 8 August 2016

This hotel is a joke. They claimed they had changed owners two months before our stay but didn't notify us that, that meant they no longer offered the room we booked. Our door was open when we checked in, the fridge was leaking profusely and couldn't be fixed, they couldn't find the kitchen accessories so we never received them, the...

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1Thank Veronica R
Kochi (Cochin), India
Reviewed 11 July 2016

I stayed there with my family for 9 days starting from 27th April. They helped my big family to accommodate in a large room with two double beds. Room had all good facilities, fridge, Good toilet, small kitchen space etc. eventhough breakfast was minimal with readymade stuff, for the money which I paid, that was ok. I am very much...

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1Thank Cijins
Manager_11525, Manager at Extended Stay America - San Jose - Santa Clara, responded to this review

Thank you so much for sharing you experience in a review for us. I am thrilled to know your family was accommodated very well during your stay. Even better is you enjoyed our amenities. Your satisfaction is what we strive to give to each guest. Once more, thank you for posting your review. We look forward to having you visit...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry

Additional Information about Extended Stay America - San Jose - Santa Clara

Address: 2131 Gold Street, Alviso, CA 95002
Region: United States > California > Alviso
Price Range: €110 - €230 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Jose - Santa Clara 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stayamerica San Jose - Santa Clara Hotel San Jose
Extended Stay San Jose
San Jose Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - San Jose - Santa Clara staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Walking distance to Levi Stadium; close to the 237”
 of 5 bubbles 898ranc, 5 Jan 2017 | Read review
“Street-side rooms are probably better, since they are on the other side from the railway (which is noisy)”
 of 5 bubbles AmitaiIrron, 22 Dec 2016 | Read review
“There are no good rooms in this hotel”
 of 5 bubbles BullaCalifornia, 3 Oct 2016 | Read review
“Select one on the road side. Back side there is a railway track and you might get disturbed.”
 of 5 bubbles Cijins, 11 Jul 2016 | Read review
“Don't get the rooms near the front desk (used as resting place)”
 of 5 bubbles M4496AIpaulm, 16 Jun 2016 | Read review
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